Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,699 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect”

Helpful Report

Posted 1 year ago

“Really poor service… they have had my return for nearly 3 weeks and no refund. I will not be using them again!”

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Posted 1 year ago

Dear Jade, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but as per my direct correspondence with yourself, I have requested this be processed by the end of the day. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“If they've what u ordered for, You'll receive ur oder as soon as possible.”

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Posted 1 year ago

“Shoes are very well made classy and perfect size fit. Very happy with them price also very affordable”

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Posted 1 year ago

“Good Service great price lovely shoes, recommended”

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Posted 1 year ago

“Shoes arrived on time but were very big in size otherwise look good. So i have asked for an exchange for a smaller size which they have said it has been noted but haven't yet received a replacement yet.”

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Posted 1 year ago

“Bought a pair of Geox school shoes, within 5 days they were coming apart at the toes.”

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Posted 1 year ago

Dear Hayley, Thank you for the review and I am sorry to hear this has happened to your pair, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“Looked lovely but the crochet rubbed my feet”

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Posted 1 year ago

“Shoes received were very good quality. Delivery was super fast too which completed a satisfying shopping experience overall! Thanks”

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Posted 1 year ago

“Perfect items Fast postage Will defo be buying again Never heard of the site before only typed in a search for my item on google and use where the cheapest price”

Shuperb 5 star review on 9th September 2023

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Posted 1 year ago

“Sandals are exactly as shown on website, beautiful & comfy;they are however a small fitting.”

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Posted 1 year ago

“Brilliant would definitely recommend”

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Posted 1 year ago

“Disappointed. Shoes came up too small even though I ordered my normal size. Eu40 is a 6.5 in uk sizing NOT 7 and then to top it all you charged me to return them.”

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Posted 1 year ago

“Very pleased, great product. No hassle and quick delivery. Many thanks. Regards, Andy.”

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Posted 1 year ago

“Straightforward easy to order delivered sooner than expected good product”

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Posted 1 year ago

“Excellent service to good response on WhatsApp very helpful. Effivi3nt and fast delivery.”

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Posted 1 year ago

“Excellent service!”

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Posted 1 year ago

“Unfortunately I did not receive what was described - it’s definitely NOT a slip on. It’s quite difficult to get it on in fact.”

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Posted 1 year ago

Dear Manda, Thank you for the review and firstly let me sincerely apologise for the experience you have had with your purchase. I have looked into the order and the pair ordered was the Skechers Go Walk Flex Lucy ladies Slip-On trainers black, the pair is specified as being a slip on style by the manufacturer and advertised as such. If we have sent you an incorrect item, please kindly contact our customer services team via email and we will be more than happy to look into this further, alternatively, we do offer a 30 day returns period if you are not completely satisfied with your purchase and you are welcome to return any unworn item for a refund. Once again please accept my sincerest apologies for the inconvenience caused here. Kindest regards, Sonal.

Posted 1 year ago

“Excellent price and service, with rapid delivery - many thanks.”

Helpful Report

Posted 1 year ago

“Very pleased”

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Posted 1 year ago

Shuperb is rated 4.7 based on 17,699 reviews