Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery and product as described. But...disappointed to find a sale sticker in one shoe with a price £9 less than i had paid. Expected to receive a refund, but I was refused.”

Helpful Report

Posted 8 years ago

“The only problem I have is with the sizing. I can walk into Clarks shop and their normal size 12 which is a G fitting is OK for me. Your size 12 with a wide fitting I could not even get onto my foot, despite another reviewer saying they were a large size 12. Returns system is good, with a quick refund.”

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Posted 8 years ago

“Very good quality”

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Posted 8 years ago

“The hi-tec trainers were not the ones that Amazon was advertising I rang your department up and he had a look in the store room but no luck he agreed that the ones I received are not the ones that Amazon advertised”

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Posted 8 years ago

“I buy a pair of trainers you deliver them its what we do stop asking for praise”

Helpful Report

Posted 8 years ago

“Speedy delivery and Roamers up to the usual high standard: not too sure the chargeable return policy is legal now.”

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Posted 8 years ago

“The quality of the slippers is very good, the fit is not - these are NOT wide fitting at best they are just an average fitting, even a little on the narrow side! they would have gained a very good other than the fit.”

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Posted 8 years ago

“I returned a pair of boots,which were not suitable for me.I returned them within 3-4 days which cost me over £8,which was down to me.But have had to ask for a refund,which has taken two weeks,and is still not in my account.Regards Mrs Janet Childs”

Helpful Report

Posted 8 years ago

“Prices have increased staggeringly over the last few years. Shoes that were around £40 are now around £110 in some cases. Other than that, all very good. Great choice, fast delivery.”

Helpful Report

Posted 8 years ago

“I have used Schuperb before, so had no hesitation in ordering from them again. However, not so impressed this time. Delivery took over a week, with no updates from initial order, which would have been appreciated. Delivery was estimated as 2/1/16 on order placed 29/12/15, but they came 8/1/16. I understand that this was over the new year, but would have preferred a more realistic prediction from the outset! Will use again, as great prices!”

Helpful Report

Posted 8 years ago

“Quality of shoes good , delivery service poor !”

Helpful Report

Posted 8 years ago

“Excellent product really pleased With but shame about the very slow delivery”

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Posted 8 years ago

“Purchased a 'Wide Fitting Shoe Online' but when they arrived they didn't Fit my Wide Feet. Hence this pair of shoes was returned at MY Expense ! Which I feel is 'Unfair' as the shoes were advertised as 'Wide Fit' ! The experience Could & Should have been more pleasant but it appears that Customer Services are Uncaring.”

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Posted 8 years ago

“Nice shoes but shoe colour more orange than brown tan!”

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Posted 8 years ago

“The quality of the product was good and description very accurate. Was very disappointed when I received the box as it was all crumpled up and this was a present so had to salvage the box somehow, but didn't look very good, shame as the recepient loved the slippers, just shame about presentation.”

Helpful Report

Posted 8 years ago

“When I received the package, It wasn't enclosed in a larger box and I'm positive I didn't get a packing slip. I emailed to inquire about an exchange, as instructed by the one slip of paper I got, and I was told I'd have to buy another pair of shoes, then maybe I would get a return??? I hoped for better treatment.”

Helpful Report

Posted 8 years ago

“There is an air hole in the side of the sole, so I am using them as work shoes, but they are comfortable on the feet.”

Helpful Report

Posted 8 years ago

“The shoes were as I expected. They were also well packed and dispatched in reasonable time. What wasn't reasonable is the messing around their chosen courier company gave me considering I live in central London. Ordered on a Monday, dispatched Tuesday...finally delivered on Sunday. Between not showing up at all twice in the delivery windows they gave me, and then showing up un-announced 2 days later to deliver the item, this has truly put a rude dampener on my experience. Time to reconsider your delivery options Shuperb. For this, I have marked you down.”

Helpful Report

Posted 8 years ago

“A good fit but a very light shoe. A little disappointed.”

Helpful Report

Posted 8 years ago

“hello, i received my purchased item in few days but, due my mistake, I shipped back the item with First class mail (3 days only for delivery) on 11 Dec., requiring the exchange item. At this moment, I am waiting for a contantact (e-mail) by SHUPERB how to pay the rate for shipping a new exchanged item. I will be very Glade if receiving tje exchanged item before Christmas day. Thank you for the attention you give, Merry Christmas and Heppy New Year.”

Helpful Report

Posted 8 years ago

Shuperb is rated 4.7 based on 17,698 reviews