Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,700 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order to be delivered!”

Helpful Report

Posted 2 years ago

Hi Claire, Thank you for your review and I'm very sorry you have not received your order yet, I can confirm this has been dispatched. It seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive, we kindly ask you to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“exlcellent product boots fit spot on .. delivery arrived as specified no problems”

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Posted 2 years ago

“I know these shoes as I already have a well worn pair - to get a new pair at this price is such a bonus.”

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Posted 2 years ago

“Great shoes at a reasonable price.”

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Posted 2 years ago

“I find Shuperb the best online site for buying shoes. Has the makes I have confidence in and their cheap returns make experimenting hassle free.”

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Posted 2 years ago

“I've had ladies ankle boots before. Always well made and fur lined for warmth. Very good purchase and will look again when I need anything else.”

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Posted 2 years ago

“Can someone please contact me as we have not received the shoes Royal mail advise these have been sent back to yourselves. (01902798599) ask for Dawn.”

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Posted 2 years ago

“boots were not WAXY black colour as described”

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Posted 2 years ago

Hi, Thank you for the review and I am sorry to hear this, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via Email, Telephone or Whats App and we will be more than happy to investigate the matter? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 2 years ago

“it was a pleasure to do business with Shuperb. They did their best to get me a timely delivery but Royal Mail did not play their part and delivery was delayed due to industrial action. Nevermind the goods were eventually received. Quality product, well packaged and presented ...”

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Posted 2 years ago

“Great boots. Good price. Quick delivery.”

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Posted 2 years ago

“Excellent quality and rapid despatch”

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Posted 2 years ago

“Great boots. Great service and a great bargain!”

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Posted 2 years ago

“Great shoe.”

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Posted 2 years ago

“Unfortunately I have not received the item you are asking me to review. Please can you look into this for me”

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Posted 2 years ago

Hi Simon, Thank you for your review and I'm very sorry you have not received your order yet, I can confirm this has been dispatched and the tracking has since been updated by the carrier. It seems due to the recent Royal Mail strikes, orders are taking longer than expected to arrive, we kindly ask you to allow a little longer for your order to arrive and are grateful for your patience during these times. Sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“My boots haven't arrived yet.”

Helpful Report

Posted 2 years ago

Hi Mike, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 06/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Still havent received the shoes”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 06/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Boots still not received. Tracking not working. Phoned your support line twice no answer and then cut off Then answerphone saying service closed even though it was only 15.20 yesterday a week day and message says closes at 16.00. Would love some support.”

Helpful Report

Posted 2 years ago

Hi Ray, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 08/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“I didn’t get my order”

Helpful Report

Posted 2 years ago

Hi Omri, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 07/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Item not yet received”

Helpful Report

Posted 2 years ago

Hi Toby, Thank you for your review and I'm very sorry for the delay in receiving your order, the tracking has since updated to show the parcel was delivered on 07/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“It would be nice to receive my goods , You haven’t even dispatched them , yet you want a review !! Poor service , how’s that ?”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you for your review and I'm very sorry for the delay in receiving your order, the order was dispatched within 24 hours and we did email you the tracking reference to confirm dispatch. The tracking has since updated to show the parcel was delivered on 07/12, I do hope you now have your order. We are grateful for your patience and support during these times, sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

Shuperb is rated 4.7 based on 17,700 reviews