Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my Hush Puppy boots! They arrived exactly when they said they would. They're so comfortable and have been from the minute I put them on - no rubbing at all. Easy to put on and they fit perfectly by adjusting the laces.”

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Posted 9 months ago

“Arrived on time excellent quality.”

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Posted 9 months ago

“Very prompt delivery.”

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Posted 9 months ago

“Fast efficient service. Highly recommend”

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Posted 9 months ago

“The boots arrived on time Exactly as ordered Thank you”

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Posted 9 months ago

“Great savings against main stream suppliers. I was a bit hesitant but the product was superb.”

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Posted 9 months ago

“Comfortable band great to wear”

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Posted 9 months ago

“Shoes were not as comfortable as I thought they would be not like the ones I bought years ago which I found very comfortable I did wear them out as I was going out for the evening very uncomfortable at the moment they are in timpsons seeing what they can do with them I am very disappointed they hurt everywhere I will not be buying anything else from this website”

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Posted 9 months ago

“Very quick delivery, pleased with the products too”

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Posted 9 months ago

“Great company. Very quick delivery”

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Posted 9 months ago

“Great price and prompt delivery”

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Posted 9 months ago

“Great service. Easy to use website. Goods delivered very quickly. Thank you.”

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Posted 9 months ago

“Poor customer service. Item was delivered by the courier into my bin, but the bins were emptied so I didn't recieve the product. Shuperb said they needed to open a claim with the courier and it will take up to 30 working days to resolve, and refused to send a replacement product or give me a refund in the mean time. So I'm stuck in the middle with no product and out of pocket until Shuperb and the courier decide whose fault it is. Shall not be purchasing with them again”

Helpful Report

Posted 9 months ago

Hi David, Thank you for the review and I am sorry to hear this, if I may, we have dispatched the order which has since been marked as delivered by Royal Mail as per the tracking provided with a photo of delivery and GPS Scan. Whilst I am sorry you do not have the order, we do have to formally follow carrier protocols when delivery of an order is disputed. At this stage, we do need for Royal Mail to carry out an investigation on their end before we can proceed further but please rest assured we will have this resolved for you. Please kindly await further contact from ourselves and I am sincerely sorry for the inconvenience caused. Kindest regards, Sonal.

Posted 9 months ago

“I've used Shuperb before and I will use again . Enquiries are always answered . All items delivered quickly . Excellent service .”

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Posted 9 months ago

“Hi. I didn’t get my shoes because they were sent back to the supplier and I even didn’t get my money back either.”

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Posted 9 months ago

Dear Shaun, Thank you for the review and I am sorry to hear this, I have looked into this with Royal Mail; they have returned the parcel back to us due to the delivery address being incomplete when the order was placed on the website. We will be in touch via email when we receive the returned parcel and will be happy to resend or refund this for you. Kindest Regards, Sonal.

Posted 9 months ago

“Really good quality shoe but they were too tight for me regrettably. I have weird feet and have great difficulty in finding a pair that are comfortable. Sorry to say that I had to return them.”

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Posted 9 months ago

“Unfortunately my fit flop had no buckle for adjustment but I loved it anyway. Parcel arrived quickly and was well packed!”

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Posted 9 months ago

“Quick, efficient service. Great quality item.”

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Posted 9 months ago

“Ordered size 8 and size 7 was sent out”

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Posted 9 months ago

Dear Carol, Thank you for the review and I am sorry to hear this has happened, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via Email so we can rectify this for you. Apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 9 months ago

“Trainers are just as described and the best price on the Internet. Prompt delivery. Very pleased.”

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Posted 9 months ago

Shuperb is rated 4.7 based on 17,698 reviews