Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,699 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality shoes, quick service and delivery.”

Helpful Report

Posted 1 year ago

“Prompt delivery and parcel arrived safely. Fitflops were as ordered and good replacement for the 8 year old ones I have just had to throw away. Love the red stripes and soles.”

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Posted 1 year ago

“Easy to use website, helpful when questioned, and easy to check out, thank you! I’ll be back!”

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Posted 1 year ago

“Delivered on time.”

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Posted 1 year ago

“Good customer service, so far, I haven't had to send anything back. Second pair of shoes I have bought from this company Will use again.”

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Posted 1 year ago

“Fantastic service again. This is the 2nd time I've used Shuperb and would use them again.”

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Posted 1 year ago

“Great shoes, fast delivery, can’t fault them.”

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Posted 1 year ago

“Delivery was perfect. These are my second pair of these shoes but these ones squeak when I walk. Not sure why. But very annoying.”

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Posted 1 year ago

Dear Beverley, Thank you for the review and I am sorry to hear this, we will be more than happy to look into this for you. Please can you kindly contact our Customer Services department via email or telephone quoting your order reference number? Please accept my apologies for the inconvenience caused and we look forward to hearing from you. Kindest Regards, Sonal.

Posted 1 year ago

“Shuperb were a pleasure to deal with, delivery updates all the way and the best value! Very happy.”

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Posted 1 year ago

“Rubbish experience”

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Posted 1 year ago

Hi Sharon, Thank you for the review, we really appreciate you taking the time to let us know about your experience. It is very important to us that we get things right and we regret that we didn't on this occasion. I would very much like to look into the experience you had with us, are you available for a telephone call please? Please kindly respond to the direct email I am sending you and I very much look forward to discussing this with you. Kindest Regards, Sonal.

Posted 1 year ago

“Nice solid pair of shoes but had to send back.Tassell loafers with two tassels on one shoe and only one on the other. Also changed delivery with post office to collect from local PO but was delivered to neighbour.”

Helpful Report

Posted 1 year ago

Dear Michael, Thank you kindly for the review and sharing your experience with us, I am sorry to hear the pair arrived with a missing tassel and for the issue with delivery. We do appreciate you taking the time to share your invaluable feedback so we can make your online shopping experience more pleasant. We have since received the pair back and sent you a direct replacement, the new tracking reference has been emailed directly to you and I would very much expect the parcel to arrive early next week. Please do let us know if you need any further assistance and sincerest apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 1 year ago

“These are one of the best pairs of deck shoes I've owned as they have nice detailing and they were delivered in time”

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Posted 1 year ago

“Excellent service and delivered on time even better”

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Posted 1 year ago

“Fantastic Arch support 👍”

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Posted 1 year ago

“Ordered some crocs, they were well priced and arrived in good time.”

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Posted 1 year ago

“Fitflop shuv brown nubuck arrived in good time, the genuine article, really comfy, well packaged with clear instructions for return. But I'm keeping them cos I LOVE them. Shuperb transaction, cheers!!”

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Posted 1 year ago

“I purchased these sandals to help with my plantar fasciitis which is very painful. They do give me the support I need for this condition.”

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Posted 1 year ago

“Perfect fit very happy”

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Posted 1 year ago

“Lovely”

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Posted 1 year ago

“Fast delivery and excellent communication. Came quicker than I was expecting.”

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Posted 1 year ago

Shuperb is rated 4.7 based on 17,699 reviews