Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,700 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not recieve what was advertised! And after contact no positive answers! decided to keep Item to avoid more negative answers! Dissapointed! Mr Norman WATT.”

Helpful Report

Posted 6 years ago

Hi, I do apologise for this issue. I believe that we have spoken before about this. We had offered to accept the item back at no cost to you, we just needed you to request a return through eBay. Unfortunately we never heard back from you after that, until now. If your item is unworn then you are welcome to return it for a refund, please just open a return through eBay as we discussed. Best regards, James.

Posted 6 years ago

“Hi Shoes look really nice but they are super uncomfortable hence low rate. Sorry guys.”

Helpful Report

Posted 6 years ago

Hi, I'm sorry to hear that the item was uncomfortable. You are welcome to return it to us for a refund providing that it is in its original packaging and is unworn. You just need to make sure that you post it back within 30 days of receipt. You can use the returns label that you purchased to send it back at no extra cost. Best regards, James.

Posted 6 years ago

“The sandals arrived very promptly which was excellent but having only worn them 3 times I am extremely disappointed that the buckle has already fallen off one of them.”

Helpful Report

Posted 6 years ago

Hi, I'm very sorry to hear about this issue with your item. If you contact us through eBay then we'd be more than happy to investigate the problem and look to resolve it. Best regards, James.

Posted 6 years ago

“I bought 2 neck scarves (like Buffs) or so I thought. When I unwrapped one I found it was definitely not like a Buff... not a tube, but an uncomfortable joining seam down the length and hemmed at the ends. A large fairly stiff label was bonded on at one end and on the Scarf I unwrapped this was sort of peeling off on one corner. It was also very tight for an adult head and very thin material. I messaged Shuperb with my feelings rather than leave bad feedback, but never received a reply. As they were on clearance price, it’s not worth my sending them back, I’ll probably use them as dusters!”

Helpful Report

Posted 6 years ago

Hi, I am sorry to hear about your problems with your bandanas. I will have a look into why you didn't receive a response to your eBay message, that sounds most unusual. I have to say that for the price you've paid (£4 overall with free postage) I don't think that a premium product could be expected. However we never like to see our customers unhappy, so if you'd like to email us at: cs@shuperb.co.uk then we can look into this further. If you can provide any photos of your problem with the item then this would be most helpful. Best regards, James.

Posted 6 years ago

“Great website and delivery as usual but the quality of the product is extremely poor. have worn these twice for evenings at home (2-3 hour use) and third time wearing them ( to work) noticed stitching started to come undone. End of the day they look terrible.”

Helpful Report

Posted 6 years ago

Hi Louisa, I'm very sorry to hear about this problem. We'd be more than happy to investigate the issue on our side and see how we can help. Please could you send us an email to: cs@shuperb.co.uk, and attach any images you've taken. Best regards, James.

Posted 6 years ago

“Sandels had to be returned ,too narrow .”

Helpful Report

Posted 6 years ago

“I ordered a pair of size 9 Athens crocs flip flops and was sent a pair of size 11 which are far to big for me”

Helpful Report

Posted 6 years ago

“ordered uk 6 sketcher shoes but shoes in box were closer to an uk 8 box the shoes incorrectly labelled and shuperb will not give free return postage very disappointed with customer service”

Helpful Report

Posted 6 years ago

“They said shoes ordered had been dispatched, then two days later mailed to say they were out of stock. They did say they had another colour in stock if I was happy to have them, which I agreed to have. Two days later they then mailed to say they were out of stock as well!! The next offer was for something completely different, whch is when I asked for my money back. Not great at all.”

Helpful Report

Posted 6 years ago

“Items were see threw & didnot fit properly”

Helpful Report

Posted 6 years ago

“The shoes was a bad fit although it staed wide We won't buy again”

Helpful Report

Posted 6 years ago

“Sent out wrong colour of shoes”

Helpful Report

Posted 6 years ago

“Shoes are lovely as they are hush puppies and very pleased I kept them as there would have been a argument about the fact that they lied as there is NOT a £1 return ticket option when you purchase”

Helpful Report

Posted 6 years ago

Hi Rachel, I'm sorry to see that the £1 label wasn't available for you to purchase when you placed your order. I've asked our web development team to correct this now. This has happened to a few of our items, it's a glitch which we are working to correct. If you had contacted us at the point of placing the order, we'd have been more than happy to add the label on for you. As it is, I am glad to hear that you are happy with your shoes. With these points in mind, please could you possibly amend your review? It currently accuses us of lying, which is not correct. Looking forward to your reply. Best regards, James.

Posted 6 years ago

“The flip flops i bought size 9 mens where too small should of got 10 i bought them for is birthday but no too late to send them back.”

Helpful Report

Posted 6 years ago

“The object corresponds globally to the description but the leather is not dyed but paints. In the acrylic or vinyl. The paint(painting) in one week begins to crack letting appear the leather to nude in a irreversible way. Very disappointing object. L'objet correspond globalement à la description mais le cuir n'est pas teint mais peint. À l'acrylique ou vinylique. La peinture en une semaine commence à se craqueler laissant apparaitre le cuir à nu de façon irréversible. Objet très décevant.”

Helpful Report

Posted 6 years ago

“I purchased some sketchers sandals and first time I wore them diamantes fell off. After wearing them half a dozen times 7 had fallen off, I reported this, sent photos but was only offered 10% refund as apparently diamontes aren’t guaranteed to stay on..........R.E.M. pretty poor customer service guys, you don’t buy a jacket and not expect the buttons to stay on after such a short space of time and having paid nearly £40”

Helpful Report

Posted 6 years ago

Hi Wendy, I'm sorry to hear that you aren't happy with how we handled this situation. To confirm, we offered 10% back to you initially, when only one diamante had visibly fallen off. When you let us know that more diamantes had come off we asked for an image which showed the problem. Unfortunately we did not receive an image from you which showed the issue. We were happy to continue to investigate, but you let us know that you'd accept the 10% refund. Therefore, we refunded you 10% and considered the matter closed. We're more than happy to investigate the matter further. Please send us an image showing the extent of the problem on the shoes, and we'll then get back to you. Best regards, James.

Posted 6 years ago

“For some unknown reason my card payment failed and I emailed Shuperb asking for advice on how to resolve the problem but was asked to email them again if I still had a problem!!! I had already explained what the problem was so what is going on?? Not impressed 😡😡”

Helpful Report

Posted 6 years ago

“Sent return on 10th may,still havent recieved refund.its been over a week now.since contactingthem they have issued my refund on 18th may.”

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Posted 6 years ago

“The communication from yourself was poor and when I tried to sort situation out I was told different things which didn't help nearly sent shoes back which was going to cost me to return even tho the shoe size was smaller than advertised for myself according to our hospital who measured them”

Helpful Report

Posted 6 years ago

“I didn't realise the shoes were plastic. Not sure if it was somewhere discreetly written but not obvious enough for me to see. They quickly refunded my money but I wasted money having to return it.”

Helpful Report

Posted 7 years ago

Shuperb is rated 4.7 based on 17,700 reviews