Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,699 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Boots arrived very quickly and the quality is superb. I would happily recommend Shuperb to anyone.”

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Posted 2 years ago

“Good delivery service”

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Posted 2 years ago

“Delivery was good but sadly shoes didn't fit so product description is not great. The order process online was a bit clunky and I expected to get a free returns label but after many attempts of trying to place the order the free label didn't materialise. I hoped this wouldn't be needed as we hoped the shoes would be a perfect fit but sadly they weren't and now we have to pay for the return which is annoying and disappointing. Can't fully rate the company yet as return hasn't been processed.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry to hear the pair did not fit as expected, we have since received the return and processed your refund. We currently do not offer free returns but we do offer a prepaid returns label for £1 which can be purchased with your order and will cover any returns postage should you need to return an order. I can only apologise for the inconvenience caused here, our customer services team is always on hand to answer any questions you may have prior to placing an order and we are happy to clarify the terms regarding offers, discounts, returns so you are fully aware prior to placing an order. Once again, I am sorry for the inconvenience caused here. Kindest Regards, Sonal.

Posted 2 years ago

“Good fit and comfy, will be handy for gardening and easy to clean. Good price also.”

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Posted 2 years ago

“Boots look and ate the same as pictures so great. But a let down on deliver did not arrive until well after Christmas, the boots where supposed a Christmas Present”

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Posted 2 years ago

“Very good service unforeseeable the shoes did not fit my Granddaughter but return service efficient.”

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Posted 2 years ago

“Easy to order,great price and quick delivery”

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Posted 2 years ago

“Good prices,easy to deal with and fast delivery”

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Posted 2 years ago

“Very good service. The shoes did not fit, credit back with no quibbles. EASY to return with preprinted labels.”

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Posted 2 years ago

“It was very easy to order and delivery was quick. I would use this company again.”

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Posted 2 years ago

“Still not received my order still not received my order”

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Posted 2 years ago

“Great quality, ordered for a relative and they we’re delighted”

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Posted 2 years ago

“Very easy to deal with, Shoes were very good value, everything went like clockwork. Lady I dealt with (Somal) was brilliant.”

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Posted 2 years ago

“My husband was delighted with his leather sole shoes.”

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Posted 2 years ago

“Great boots that arrived quickly.I love them.”

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Posted 2 years ago

“The shoes were well made and a good fit. No problems with the ordering or delivery. Will use superb again”

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Posted 2 years ago

“Amazing brogues, £20 cheaper than the manufacturer and delivered to my door - WIN WIN”

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Posted 2 years ago

“The shipping wasn't bad considering there is a postal strike ongoing. The boots themselves are great . The recipient is more than happy with them.”

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Posted 2 years ago

“Im still awaiting my refund for boots returned on the 12/12/22”

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Posted 2 years ago

Dear Julie, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Still waiting for refund originally returned day after delivery in november”

Helpful Report

Posted 2 years ago

Dear Alana, Thank you for the review and I am sorry for any delay in processing your refund, we will always endeavour to process your refund as quickly as possible. In exceptional circumstances, refunds can take slightly longer but this has now been refunded for you. We thank you for your patience and once again apologies for the inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

Shuperb is rated 4.7 based on 17,699 reviews