Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thought it was thicker bit disappointed”

Helpful Report

Posted 4 years ago

“It took a LONG time to receive these. The packaging was very good though and the sandals are delightful!”

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Posted 4 years ago

“I ordered a pair of ladies Muckster mid wellies being a big fan of these & was disappointed to receive a pair of Muckster clogs! I obviously assumed that I would just be able to return the Clogs & that I would receive the Wellies that I ordered. The return was easy enough, I was emailed a return label but unfortunately wasn't going to get the wellies I was expecting due to a price increase of £30. I was duly refunded, great, but I notice that my original order details were changed to suggest that I had in fact ordered clogs and had changed my mind!! Shuperb have some very good reviews from satisfied customers but it seems that anyone with a return appears to have a problem.... Yes I was refunded but I had to prove it wasn't my mistake.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your review. I'm very sorry about the issue which occurred with your order. We advertised the wrong item on one of our listings and this resulted in you expecting to receive a different item to what was sent. We received your item back and refunded it. Unfortunately the item which you expected to receive was more expensive and we weren't able to price match due to the significant difference in cost. Once again I do apologise for the inconvenience caused. Kind regards, James.

Posted 4 years ago

“Hi got my shoes thanks very much just thought i might of got them quicker,Ordered i think 7th Oct and arrived 21st. Regards Charlie”

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Posted 5 years ago

“Refund offered eventually”

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Posted 5 years ago

“Sorry to say, totally unsatisfied with the number of the shoes I bought(Mister Carlo BAGGIO II black and white).. see the photo, your number 13 (EU 47) and real number 46 that I bought before few days here in Cyprus... as you see your number 47 is 2cm shorter than normal number 46 that is good for me, shame...”

Helpful Report

Posted 5 years ago

Dear Customer, I'm sorry to hear that the item didn't fit as expected. We do find that even the same shoe size can fit differently if you are comparing shoes from different brands. This is especially true for larger shoe sizes like UK 13, which you purchased. You are welcome to return the item to us for a refund, if need be. I have sent you a separate email with details of our returns address. Kind regards, James.

Posted 5 years ago

“Have to return boots as they are too narrow,I read the advert as saying up to 4e fitting,yet they were extremely tight overall had they been wide enough I would have kept them Also I have to gaff about with E Bay for return,simpler to return to source”

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Posted 5 years ago

Dear Christine, Thank you for your review. I'm sorry to hear that the item didn't fit. We'll look to refund your purchase at the soonest once we receive the item back. Kind regards, James.

Posted 5 years ago

“I bought a size7 n I want too impressed i find them a pain to keep them on but love the style n look”

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Posted 5 years ago

“Two straps only rather thin ok for ladies shoes”

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Posted 5 years ago

“Hatam Vipers are a product but sizing was wrong, sent me a size 46 instead of a 45 so too big. Shoes are now in a charity shop waiting for a home with someone with bigger feet.”

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Posted 5 years ago

Dear Alan, I'm very sorry to hear that you received the incorrect size. If you had contacted us about this when you received the pair then we'd have been more than happy to arrange a free return for you, and a full refund/replacement depending on your wishes. I'd always recommend to contact us right away if you have a problem with your order or item. Best regards, James.

Posted 5 years ago

“Was really pleased with how quickly i received the item, and the condition,quality and the shoes are so nice thanks guys.”

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Posted 5 years ago

“Ordered Padders ALBERT size 10 as a replacement. They arrived on time, but were 1cm longer than previous Padders ALBERT size 10 - so no good! I had to pay postage of £3+ to return!!”

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Posted 5 years ago

“Shoes took to long to come and where unfortunately to big so had to go back”

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Posted 5 years ago

Hi, I do apologise for the delay in delivery, this was due to an unusual delay with the supplier. I'm glad to see that we provided a quick service with your refund, with a 48 hour turnaround once we received the pair back. Best regards, James.

Posted 5 years ago

“I was really disappointed that I returned the boots (which I loved) for a smaller size. As far as I was aware, I simply wanted to exchange sizes. Unfortunately I was refunded my money, less the postage - Which is FREE????? Despite helpful customer service responses, the company have refused to let me re-order a smaller pair at my refund amount. REALLY, really disappointed that I’ve been made to pay postage for an innocent mistake.”

Helpful Report

Posted 5 years ago

Hi Kim, Thank you for your review. I've had a look into this on my side and I can see that we did refund your order as per our normal policy, as there wasn't a request to exchange in your package. We deducted the cost of the prepaid label which you used to send the item back to us, which is normal practice. As a gesture of goodwill, we can offer for you to re-place an order for a different size for the cost which was refunded back to you. Please call us on 0116 326 0605 to get this sorted. Best regards, James.

Posted 5 years ago

“Hi the boots where to tight for my wife and i have sent them back i am hoping i get refund ok not received it as yet”

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Posted 5 years ago

Dear Brian, Thank you for your review. I can confirm that we confirmed receipt of your returned item yesterday and processed your refund today. Kind regards, James.

Posted 5 years ago

“The slippers i ordered arrived promptly and are of good quality. Only downfall was they were not in a box as stated and were squashed in the soft packaging.”

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Posted 5 years ago

Hi Graham, Thank you for your review. I am sorry to hear that the item was squashed when you received it. However they should be protected during transit and should be received in a pristine condition ideally, so I apologise again if this didn't happen for you. Best regards, James.

Posted 5 years ago

“Can't really comment at minute as not received my order . , but what I will say is the respones from selling has been good in dealing with my order .”

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Posted 5 years ago

Hi Lorraine, Thanks for your message. I'm sorry to hear that you haven't received your item despite DPD confirming delivery. We are continuing to investigate this and will keep you updated. Best regards, James.

Posted 5 years ago

“They look very nice.I got them for replacement ones from cotton traders that had worn out. However they are very snug for a medium. I am a size 5. Also feel they need to have wider soles as i feel wobbly in them.”

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Posted 5 years ago

“Good fast delivery but there needs to be more description about the footwear as unfortunately I needed to return slippers as unsuitable. I'm still walking about in socks! There was a slight confusion when waiting for the refund and eBay intervened to settle.”

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Posted 5 years ago

Hi Elaine, Thank you for your review. I'm sorry to hear that the slippers weren't suitable for you. Could you possibly let us know what sort of further description would have been useful to you? We'd be happy to listen and to potentially implement some changes based on your suggestions. Best regards, James.

Posted 5 years ago

“I bought a pair of boots, the size is tricky. They don’t carry half sizes and the boots were narrow and they do not do exchanges according to their policy. European size is quite different to the American size where our feet are wide. If I order again I need to think what size I would order. The service is okay. I may order again! Marco”

Helpful Report

Posted 5 years ago

Shuperb is rated 4.7 based on 17,698 reviews