Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,698 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,698 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product but take note of the line that says they are on the small size and order a bigger size than usual!”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am sorry to hear they did not fit as expected. I can confirm, we have since received the return and your request for an exchange to the next size up. We will be sending these out shortly and please do let us know if you need any further asssitance. Kindest Regards, Sonal.

Posted 2 years ago

“These boots are a Xmas present. So I've bo idea what they are like yet but they were delivered quickly”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review and I am pleased to hear they were delivered promptly. You are more than welcome to contact us, should you need any further assistance with your purchase. Kindest Regards, Sonal.

Posted 2 years ago

“Delighted with the boots I ordered although they didn’t arrive in the time slot indicated on the website. Maybe it’s because I live in Northern Ireland but I ordered them on 26/11 and they didn’t arrive until 6/12 which is def much longer than the estimated 2-3 days estimated so that was a bit disappointing . However, I’m really pleased with my order, they’re exactly as described and so I’m a happy customer. Delivery time is only reason for the 3 stars.”

Helpful Report

Posted 2 years ago

“The boots are fine (subject to fitting the recipient at Christmas) as was the delivery but when I opened the undamaged bag I found that the box was badly torn. This must have been knowingly packed in this condition which I don't think is right. Suppose I return them, what's to say you won't say that they are unacceptable due to the condition of the box. A note inside the box about the damage would have been the least you could do.”

Helpful Report

Posted 2 years ago

“They were not big enough to go round my calfs”

Helpful Report

Posted 2 years ago

“The we was fairly easy to use. The goods arrived when they were meant to”

Helpful Report

Posted 2 years ago

“Sadly way to long and wide! Returned the next day, still no refund!”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for the review, we have received the return and are currently processing your refund. We will do this as quickly as possible and confirm via email when it is complete. We do appreciate your patience at this busy time and I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 2 years ago

“Sorted it all out eventually but a bit of a faff. I ordered my boots on Amazon but was sent the wrong size. So I returned them and initially asked for a refund and said I would reorder. I then discovered they had increased the price on Amazon by £8 so requested a replacement instead. I never got this, just the refund. But looking on Mud Dogs own site I found the boots to be the original price so I reordered from there. I got them eventually but with no help from anyone following their original mistake.”

Helpful Report

Posted 2 years ago

“Arrived as promised but not delivered by me to man wearing them.”

Helpful Report

Posted 2 years ago

Dear Victoria, Thank you for the review and I am pleased to hear you have your order, please do let us know if you require any further assistance. Kindest Regards, Sonal.

Posted 2 years ago

“Great product but the returns/exchange procedure could be better!”

Helpful Report

Posted 2 years ago

Dear Nick, Thank you for the review and for providing feedback, is there anything, in particular, we could do to make the process easier? We have since received the boots back and are processing the exchange for you, this will be dispatched shortly. Please do let us know if you need any further assistance. Kindest Regards, Sonal.

Posted 2 years ago

“Women's boots are great, my girlfriend loves them. Mens sizing is awful though.”

Helpful Report

Posted 2 years ago

Dear John, Thank you for the review and I am sorry to hear that, we are more than happy to exchange the men's pair to a different size for you. Please kindly get in touch with our Customer Services team on 0116 326 0605 and we will be more than happy to guide you through our very easy returns process. Kindest Regards, Sonal.

Posted 2 years ago

“Great service, came quick, packaged really well”

Helpful Report

Posted 3 years ago

“Finally got my boots after a week and a half, supposed to be 2 - 3 days delivery, turned out to be fault at the post office end. Other than that the product is good.”

Helpful Report

Posted 3 years ago

Dear Marcus, Thank you for the review and I am pleased to hear you now have your order, whilst we would have expected for the parcel to arrive within 2-3 days there was an unfortunate delay with Royal Mail. I just wanted to personally thank you for your patience and cooperation on this matter, we really do appreciate you allowing us to investigate this with the carrier. Once again, I am sorry for any inconvenience caused. Kindest Regards, Sonal.

Posted 3 years ago

“Easy to order. Dispatched quickly. Well packaged.”

Helpful Report

Posted 3 years ago

“Lovely shoes , great quality for the price but very large , not true to size”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for the review and I am sorry to hear they were larger than expected. We will be more than happy to exchange these for you to a different size at no extra cost. Please get in touch with our Customer Services department via email or telephone and we will gladly guide you through our very easy exchange process. We look forward to hearing from you. Kindest Regards, Sonal.

Posted 3 years ago

“Good looking shoe that looked well made but had to return (using prepaid returns procedure) it as it was too short and too narrow. Replacement ordered.”

Helpful Report

Posted 3 years ago

“Still waiting for refund. The shoes I received in exchange are very comfortable, would definitely recommend the shoes.”

Helpful Report

Posted 3 years ago

Dear Lucinda, Thank you for the review and I am pleased the replacement pair were suitable. I can confirm your initial order has now been refunded for you. We do appreciate your patience and please do let us know if you require any further assistance. Kindest Regards, Sonal.

Posted 3 years ago

“First purchase and having to return.”

Helpful Report

Posted 3 years ago

Dear Emily, Thank you for the review and I am sorry to hear you are having to return the shoes. We are happy to exchange the shoes for you, if it is a sizing issue. Please feel free to get in touch with us if you need any advice or assistance and we will be happy to help in any way we can. Kindest Regards, Sonal.

Posted 3 years ago

“When I received my shoes it was clear that someone had worn them before as the bottoms and inside of the shoes were dirty, I have only kept them as I’ve been struggling to find the perfect fit otherwise I would have sent them back. It was the same on both pairs of shoes that I had ordered. Still haven’t got my refund for the other pair. However the delivery was quick which I was happy about.”

Helpful Report

Posted 3 years ago

Dear Kiera, Thank you for the review and I am sorry to hear this. We would never knowingly send out shoes that are not in a less than perfect condition. I can confirm we have since processed and issued you with a refund for the pair that was returned back to us. Please accept my sincerest apologies for any inconvenience caused, I do hope this does not discourage you from using us in future. Kindest Regards, Sonal.

Posted 3 years ago

“I really liked the look of those shoes but unfortunately they were not comfortable so I had to return them.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for your review. I'm sorry to hear that the item isn't suitable. I can see that we have received delivery of your return. We'll provide your refund as soon as possible. Kind regards, James.

Posted 3 years ago

Shuperb is rated 4.7 based on 17,698 reviews