Shuperb Reviews

Name: Shuperb
Address: Unit 3a-3b, 55 Hastings Road, Leicester, Leicestershire
Rating: 4.67

4.7 Rating 17,699 Reviews

92 %

of reviewers recommend Shuperb

4.7

Based on 17,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01163260605

Email:

cs@shuperb.co.uk

Location:

Unit 3a-3b,
55 Hastings Road,
Leicester
Leicestershire
LE5 0BT

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166

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery, well packaged. Was kept informed of delivery. Good customer service.”

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Posted 1 year ago

“Fabulous shoes. Great packaging too.”

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Posted 1 year ago

“Superb quick delivery could not ask for any better,thank you”

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Posted 1 year ago

“Well to start with I did not put 2 packs of the croc widgets in basket, one was free and it gave correct charge but the over charged by £17.99 for extra widgets. Emailed immediately but no response until after order delivered. Was told to send back at. Cost of £4! Next in the order it was for a size 9 croc, size 10 was delivered! Absolute shambles. First time I have ordered from Shuperb and it will be the last. Normally stick to bigger retailers with a good customer service in place, my mistake. I won’t be using this retailer ever again.”

Helpful Report

Posted 1 year ago

Dear Lorraine, Thank you for your review. I am sorry to hear that you are unhappy with our service. We received the order that you placed via the website for two pairs of Crocs and two lots of Jibbitz, only one pair of the Crocs were part of the promotion whereby you receive a packet of free Jibbitz. As two lots were added to the basket the system charged you for the pair that were not part of the deal and we did email you to say you are welcome to return them and we will proceed with the refund for the unwanted set. All Crocs have the US Size embossed on the sole, the UK 9 pair you have ordered will show 10 on the soles as this is the US equivalent, the tag on the shoes and packaging will verify the UK, US and EU Size, we have sent the correct size as per the order received. I am sorry if you feel our Customer Service was not as expected but we have tried to help resolve this for you and are still awaiting the return of any unwanted goods so we can process a refund as specified in our email communication with yourself. I hope that this has helped to explain the situation. If you have any further questions or queries then please don't hesitate to get in touch and apologies for any inconvenience caused here. Kind regards, Sonal.

Posted 1 year ago

“Quick delivery, good price for shoes even with the p&p … husband pleased”

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Posted 1 year ago

“Shoes are as described but the size is not true to size. Size 6 is more of a size 5.”

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Posted 1 year ago

“Very quick delivery packaged well”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“The slippers I ordered were too wide, these have been returned and I am awaiting confirmation of receipt and my refund.”

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Posted 1 year ago

“Sadly I ordered the wrong size. I have returned the shoes and I am waiting for my refund.”

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Posted 1 year ago

Hi Sybil, Thank you for the review and I am sorry to hear this, we have received the returned pair and your refund is being processed. We will email you shortly to confirm this has been issued and please do let us know if you need any further assistance. Kindest regards, Sonal.

Posted 1 year ago

“Second time I've used Shuperb. Excellent to deal with. Fast delivery and well packed. Thank you”

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Posted 1 year ago

“Fantastic”

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Posted 1 year ago

“Excellent quick service”

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Posted 1 year ago

“Most comfy shoes ever and they look great bought 2 pairs of leather loafers”

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Posted 1 year ago

“Good and effective service”

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Posted 1 year ago

“Love there flip flop sandals and a lot cheaper than fhe flip flop site x33”

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Posted 1 year ago

“I'm very pleased with my Roamers. Good build quality.comfortable and smart.I appreciate the slightly wider fit.It makes all the difference.”

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Posted 1 year ago

“Excellent service from ordering on line to delivery. Shoes I’d seen in clinkards but ordered from here as £30 cheaper so thankyou”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“After sending my order I realised I had given the wrong shoe size. I phoned Shuberg the next working day to see if I could change the size. I was so pleased when they arrived 2 days later with the correct size. Brilliant customer service.”

Helpful Report

Posted 1 year ago

Shuperb is rated 4.7 based on 17,699 reviews