“I have not received the goods worth 100eur. The delivery company had lost it and, to claim a refund I needed some papers to be filled by the sender, but Siksilk team has never responded to 3 of my emails.
i find it so ignorant!”
“They didnt send the whole order. I lost almost 30€. They said I have to proof that the shirt isnt delivered! How can you proof a shirt that you didnt get ? Ghost Shirt ? Scam Brand dont order from them!!!”
“Shockingly bad quality. Returned items for a refund. No response. Finally put in a paypal claim and then they refused to refund unless i cancelled my paypal claim against them. Had to wait another 3 months before getting a refund from paypal because they would respond to paypal. Even though I have emails from them telling me they wont refund unless i remove paypal claim. Dodgy company.”
“Esperienza totalmente negativa. Ho acquistato un paio di pant e la qualità è risultata molto scarsa; ho dunque deciso di restituire l’articolo il giorno dopo. Ho dovuto pagare ben 13,00 € per la spedizione e mi hanno rimborsato solo parzialmente l’importo previsto.
È veramente vergognoso considerando che i siti più seri rimborsano integralmente e non si paga nulla per l’invio del pacco, che solitamente viene ritirato dal corriere presso la tua abitazione!!!
Non comprerò più nulla da questo sito.”
“I'm absolutely disgusted with this company the jacket I brought for my partner for Christmas was too small and when I sent it back they didn't send me a replacement or a refund it wasn't cheap over £150 so they have my money and my jacket stay away people you don't need unnecessary stress this time of year 😡😡😠😠”
“They took my money. Never received any email notification nor tracking number. This was TWO MONTHS AGO. Never received item. No customer service. Shifty. I'm reporting them to my bank for investigation. I'd give ZERO stars if ohhhhh could”
“I bought items 3 weeks ago & haven't heard anything since.
Ive tried emailing & messaging them via their Facebook page and havent heard a peep.
Terrible customer service.”
“The product shown on the website does not match the product they sent, the color is completely different.
They take ages to awnser in the live chat... Impossible to communicate with them.”
“I made a purchase of a Game of Thrones Tankard and have sent two emails regarding it and have not received any answers and have still not received my order. I would very much like to know what is going on with my purchase.”
“i made an order of 200$ cad and never received it yet , i contacted the service and they said they will check on it, but 3 weeks later, no news nothing and no answer .”
“I did not receive my parcels. They then said it was the couriers issue. Regardless of who it was delivered by. I did not recieve my goods. But siksilk took no responsibility so i am now £60 out of pocket with no apology. Absolutely disgraceful business!!”
Dear Customer,
We’re very sorry to hear that you had a bad experience at SikSilk.
It’s our goal to deliver the highest quality of service to all of our Customers so we’d love to learn a little bit more about what prompted your feedback.
Let us know how we can contact you.
Warm regards,
Ana
“I used to order from them. I have over 50 items.
As of 2019 their supplier in Turkey has cut the quality of the products supplied so you no longer receive the items that are shown in the photos. Case in point the white shirts at 49.99 that are stretchy no longer are and dont match. the real photos are on the asos website now and no longer serve that purpose. THe logo used to be small and colourful but now dull and greyed out.
I could post a lot of photos to back it up.
The T-shirts are also thinner and so are the joggers. This is hugely saddening as cost cutting has now got into sik silk as they havent been the same since they won the contract with JD Sports.
I have emailed them and they wont be correcting the quality issue with their supplier as they want maximum revenue instead of maximum customer satisfaction.”
“Well ordered my son a jumper of siksilk. And it was in stock in the size that I wanted to get for my son. So therefore it was over a week and still no jumper so I decided to email them. And they go the order was out of stock when you ordered it. So how come I did ordered it if it was out of stock. Therefore if it was out of stock I wouldnt be able to order it. So they most of sent someone else the jumper and had none left so now my son is disappointed and devastated about this. What do yous think about this problem.”
