“They took my money. Never received any email notification nor tracking number. This was TWO MONTHS AGO. Never received item. No customer service. Shifty. I'm reporting them to my bank for investigation. I'd give ZERO stars if ohhhhh could”
“I bought items 3 weeks ago & haven't heard anything since.
Ive tried emailing & messaging them via their Facebook page and havent heard a peep.
Terrible customer service.”
“The product shown on the website does not match the product they sent, the color is completely different.
They take ages to awnser in the live chat... Impossible to communicate with them.”
“I made a purchase of a Game of Thrones Tankard and have sent two emails regarding it and have not received any answers and have still not received my order. I would very much like to know what is going on with my purchase.”
“i made an order of 200$ cad and never received it yet , i contacted the service and they said they will check on it, but 3 weeks later, no news nothing and no answer .”
“I did not receive my parcels. They then said it was the couriers issue. Regardless of who it was delivered by. I did not recieve my goods. But siksilk took no responsibility so i am now £60 out of pocket with no apology. Absolutely disgraceful business!!”
Dear Customer,
We’re very sorry to hear that you had a bad experience at SikSilk.
It’s our goal to deliver the highest quality of service to all of our Customers so we’d love to learn a little bit more about what prompted your feedback.
Let us know how we can contact you.
Warm regards,
Ana
“Ordered quite a few items over the last few weeks, mixture of SALE and none SALE, So happy, service is fab!, delivery must be the best ever from any clothing company! so fast and efficient! top quality clothes, i just LOVE SIKSILK - VERY HAPPY CUSTOMER!”
“bought two items, one didn't look as in the picture. Instead of being a big problem, the Customer Service person who attended me handled the issue in such a nice warm manner that in the end, I was mouth-opened. Thanks again!”
“I used to order from them. I have over 50 items.
As of 2019 their supplier in Turkey has cut the quality of the products supplied so you no longer receive the items that are shown in the photos. Case in point the white shirts at 49.99 that are stretchy no longer are and dont match. the real photos are on the asos website now and no longer serve that purpose. THe logo used to be small and colourful but now dull and greyed out.
I could post a lot of photos to back it up.
The T-shirts are also thinner and so are the joggers. This is hugely saddening as cost cutting has now got into sik silk as they havent been the same since they won the contract with JD Sports.
I have emailed them and they wont be correcting the quality issue with their supplier as they want maximum revenue instead of maximum customer satisfaction.”
“Excellent service ordered a large swimming trunks for son was too small as he was going away in a weeks time had to reorder a XL in the same trunks in the meantime I sent the L back and my refund was sent next day and the trunks arrived on time. Many thanks.”
