“Terrible customer service! My parcel (which I ordered back in November as a Christmas present) never arrived, I tried to get in contact repeatedly and had to repeat what the issue was about 10 times being bounced around and no resolution, apology or any effort to try and help. I wasn’t at home when the parcel apparently got delivered, never signed for anything. Told me to contact the police after over a month of try to get some help. I will never be purchasing from them again and I’d seriously recommend to everyone not to. Stress I didn’t need over Christmas. Left in shock how they can speak to people the way they do and be so unhelpful. Safe to say 2 months after my order and still no package.”
“This brand doesnt care about the clients i bought an item 19 of november in a black friday promotion and until today 17 of decrmber nothing they told my address was incorrect and by the way isnt the 1st time that i order a product so they have the correct address. They told me they koney was refunded and no money refund until today worst platform ever if i was you i would not trust in this brand”
“Sent wrong item emailed them 6 times no response only auto reply.
Phoned 9 times no one answers just goes through to voice mail left message for them to ring back but nothing customer service is a disgrace this problem is still not sorted even after 10 days I still have not had any form of contact with them.”
“I placed an order and was told was dispatched the following day via Royal Mail. I was given a link to track my order. It said it would be delivered within 2 to 3 days. I kept checking in the Royal Mail link and said they had been made aware of the item and that they would keep me informed. When 5 days had passed and nothing had changed on the Royal Mail website I contacted SikSilk customer service and left a message as couldn't get through to a human. I also sent an email and this was answered saying that the order had been refunded. No reason given. I sent a second email asking them for the reason but this time no reply and checking my account with SikSilk I can now see that a refund has indeed been than but no explanation or apology. Very bad customer service.”
