Simple Booth Reviews

Name: Simple Booth
Rating: 4.71

4.7 Rating 115 Reviews

90 %

of reviewers recommend Simple Booth

Company Reviews

Metrics

Info

4.7

Based on 115 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Simple Booth:

Simple Booth is the modern photo booth platform.

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Simple Booth 5 star review on 10th December 2024

M. L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the app set up and use difficult. Multiple people on my team tried to use it and we never could figure it out. I reached out to simple booth for support but it was after hours. I followed up with an email requesting a refund b/c I purchased it the same day I tried to use it but no photos were ever loaded and my profile was never completely set up. It took a couple of weeks but someone responded and did provide a refund. My rating was solely based on their customer service, which I found to be above PAR for this day and age. For this reason alone, I would recommend trying the technology.”

Helpful Report

Posted 1 year ago

Dear Haley, Thank you for taking the time to rate Simple Booth. We appreciate your feedback and are glad to hear that our customer service exceeded your expectations. We apologize for the difficulties you encountered during the setup and use of our app. We understand that it can be frustrating when multiple attempts to figure it out prove unsuccessful. Additionally, we regret not being available for immediate assistance when you reached out for support. We're glad to know that when you contacted us requesting a refund, our team was able to respond to your email and provide a refund in a timely manner. We strive to ensure our customers have a positive experience with our technology, and we are pleased to hear that our customer service helped in resolving the issue. Thank you for recommending our technology despite the initial challenges you faced. We value your support and are here to assist you whenever you need us. Best regards, The Simple Booth Team

Posted 4 months ago

“There was a once in a lifetime event where hundreds of pictures were taken. During the rental, Simple Booth did an upgrade and only 15 pictures uploaded. This is completely unacceptable from a business and personal standpoint. We can't recreate these memories.”

Helpful Report

Posted 1 year ago

Dear Yolanda, That's terrible, we are so sorry to hear that the photos were lost. We work very hard to prevent these situations from ever occurring. While I am sure it is little consolation in this case, we've made many improvements to our offline queue in the last year. We have added troubleshooting tools, more ways to provide support, and new methods to recover photos so that situations like this never happen again. The least we can do is provide a refund or account credit if you would give us a chance to earn your trust again. Please reach out to support if there is anything we can do to help soften this deeply regrettable loss. Sincerely, The Simple Booth Team

Posted 4 months ago

“I was excited to get a photo booth for my 60th birthday party that was within my budget. The app did not work reliably. I had reports that people had taken photos and there was no evidence of those photos captured where they should have been. When I went to sign on to retrieve my photos the app would get hung up and I spent a good amount of time just trying to get the photos I did get. I signed up to get the app and apparently it can go through Apple. Difficult to find where the purchase was made and since they continue to charge monthly for use when the item was not needed beyond one night. It was difficult find the charge. Only until I was charged a second month despite my efforts to cancel though e-mail, they would not take responsibility in assisting for that cancellation. So they got an additional month even thought i asked to cancel the subscription. I printed some pictures to give away and the quality of the photos were not great either. all around I would never consider this product. It works poorly and the customer service is not anywhere where they are willing to offer a refund when the attempt was made. I did not even ask for a refund on the product for the night I used it despite the disappointing product. But i think I shrould get the refund for all of it.”

Helpful Report

Posted 2 years ago

Dear reviewer, Thank you for taking the time to share your feedback about your experience with Simple Booth. We sincerely appreciate your honesty and valuable insights. We sincerely regret the inconvenience you faced with our app during your 60th birthday party. We understand how frustrating it must have been to have photos not captured as expected, and we apologize for the disappointment caused. We have since made many improvements in the app's reliability to ensure a smoother and more seamless experience for our users. We are constantly working on improving our user interface and ensuring that the photo delivery process is straightforward and convenient. Your feedback regarding the challenges with finding the purchase and canceling the subscription have been noted. We do our best in the to assist users in requesting refunds from Apple, and we will work even harder to make that a seamless process in the future. If you have any photos of the printed outputs, we would appreciate if you can send them to our support team so we can review them, diagnose the issue, and make any improvements to photo quality. We truly value your input and would like to better understand your specific concerns to make things right. If there is anything we can do to improve your experience or if you have any further suggestions, please do not hesitate to reach out. Sincerely, The Simple Booth Team

Posted 4 months ago

“The app itself is alright, but the customer service is terrible. Why would you need customer service, you ask? Because the app doesn't work all of the time, unless you never update your iOS or run any other apps on your iPad/iPhone. There always seems to be something that interferes with it's proper operation, and their answer is to go troubleshoot yourself and let them know when you've got a solution.”

Helpful Report

Posted 3 years ago

Hi Jonathan, Thank you for your feedback. We sincerely apologize for the frustration you experienced with the app and the communication around it. Your feedback prompted us to reevaluate how we communicate with our customers, and we’re committed to being more proactive moving forward. We also truly appreciate your understanding regarding the time it took for us to respond to your review here. If you ever want to give the app another try, we’d be more than happy to support you in any way we can, both with the app and your overall experience. Please don’t hesitate to reach out if you have any further questions or concerns. Many thanks, Emilie from Simple Booth

Posted 2 months ago

“I can’t get boomerangs off to take a photos need help I want both customers service is not getting back with me my party is in 3days”

Helpful Report

Posted 3 years ago

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you faced with the app. We understand how crucial it is to have everything running smoothly for your events. Although it's been some time since your review, we still want to ensure you're fully supported. If you’re still encountering any issues, please don’t hesitate to reach out. We’d be more than happy to assist and are committed to making sure you have a seamless experience moving forward. Best regards, Emilie from Simple Booth

Posted 2 months ago

“Simple Booth virtual photo booth is simply not ready to be on the market. Overpriced and lack of features combined with poor refund policy made our experience disappointing to say the least.”

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Posted 4 years ago

So sorry for the misunderstanding. After your refund ticket was escalated, we gave you a full refund—I hope that made things better for you. We are also planning to review our refund policy to make it more flexible and helpful in the future. Although Virtual Booth didn't have the features you were looking for, it does have a lot of other great features and we hope you consider Simple Booth again in the future :)

Posted 4 years ago

“Awesome product and great investment. Looking forward to discovering everything we can do with this great system.”

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Posted 5 years ago

“Emily has been so helpful . Huge Thanks to all of you ,,”

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Posted 5 years ago

“I loved using Simple Booth - it was easy, super fun to see and send the photos, and the staff at Simple Booth were so helpful for problem solving when I needed it.”

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Posted 5 years ago

“Used it for my engagement party. Worth the money since there’s a user friendly interface and it makes sharing easy as well. Just used our iPad on a stand we found on amazon, saved us hundreds. Bought a backdrop and props from Etsy as well.”

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Posted 5 years ago

“Simple Booth is a great App for Events. It has a lot of features for the Classic Edition. Love that it allows texting the pictures and printing feature. It can only print through airprint but no problem for me. You can also add a logo to the pictures as well.”

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Posted 5 years ago

“Amazing team! Thank you for making our event perfect.”

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Posted 5 years ago

“Amazing customer support. Great product. Allowed our company to enter the Photobooth business with ease!”

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Posted 5 years ago

“I highly recommend. I have used many Photobooth’s but this is the first one that is mine. I love how easy it is to use and everyone is always impressed with it.”

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Posted 5 years ago

“Great app! My wife and I love doing fun photo booth set-ups at our house parties and the SimpleBooth app has made this aspect of our set-up, to put it plainly, simple. :) We’ve recommended the app to friends for their wedding and even taken our iPad with us to other events just because the app is so easy to use. We love this app!!”

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Posted 5 years ago

“Simple Booth has great customer service and make it easy to resolve any issue I have.”

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Posted 5 years ago

“It was easy to set up, lots of fun options in the smaller package, even in the smaller package. The gallery of saved images is great!”

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Posted 5 years ago

“Been using this app for about 5 years already, maybe once every 2 months or so. It has brought life to every party I bring it to. My friends love using it. It has some glitches before but not in the last couple of years I’ve been using it.”

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Posted 5 years ago

“I’ve been issuing simple booth for just about 2 years and my clients love when we show up to events. Their guests are amazed at the ease of use and the features.”

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Posted 5 years ago

“Really recommend this app, it's easy to set up and works extremely well (even with poor wifi). Will definitely use for future events :)”

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Posted 5 years ago

Simple Booth is rated 4.7 based on 115 reviews