Simple Booth Reviews

Name: Simple Booth
Rating: 4.69

4.7 Rating 106 Reviews

90 %

of reviewers recommend Simple Booth

Company Reviews

Metrics

Info

4.7

Based on 106 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Simple Booth:

Simple Booth is the modern photo booth platform.

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Anonymous

Anonymous // 01/01/2019

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“The Simple Booth team is amazing and so helpful when setting up the activation! Very responsive all the time and knowledgeable. We're excited to have this setup for events moving forward!”

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Posted 3 weeks ago

“Our employees absolutely love Simple Booth! After researching and ordering our first setup, our EVP was so impressed that we quickly added a second. The booths are in constant use, and other departments regularly request them for their events. The customer service team has been phenomenal—always helpful and quick to resolve any questions or issues. Even when we mistakenly thought our subscription was on autopay, the team resolved it immediately, ensuring everything was back up and running within minutes. Simple Booth has truly been a game-changer for our events!”

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Posted 3 weeks ago

“Easy to use. Solid product.”

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Posted 3 weeks ago

“I have had the pleasure of working with the team at Simple Booth for almost two years now we started with just one booth and the business grew so fast we had to buy 3 more, and also assist a few other companies with their Photobooth execution here in New York. the service is outstanding they are super responsive and such a pleasure to deal. we consider the Simple booth team and extension of our Hart Agency team.”

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Posted 3 weeks ago

“Simple Booth has a product that highlights innovation, ease of use, and a top-tier quality product second to none. However, the customer services offered to their clientele is, and will likely continue to be, simply unmatched. From initial inquiries, product package delivery, initial assembly and hardware/software setup, and throughout two years of extensive use for public and private events, satisfaction has never swayed any further away from "permanently established". We have had the privilege and pleasure to use Simple Booth products on numerous occasions, and will continue to endorse their products and services long into the future.”

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Posted 3 weeks ago

“Simple Booth has been a wonderful vendor to use for our business! Great product, software, and support to ensure we are able to not only better serve our customers by capturing great photos, but helps us communicate with them after they leave via the email opt-in capability.”

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Posted 3 weeks ago

“Awesome it is simple the Halo light has plenty of power and is a sturdy made peice of equipment. And the software is straight forward and works great.”

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Posted 3 weeks ago

“Great response time via email.”

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Posted 1 month ago

“The app wouldn't show the print options and the support was non-existant. I sent screen shots and their only solutions were options that weren't showing at all. Useless product and even more useless staff!!”

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Posted 1 month ago

Thank you for sharing your feedback, and we're truly sorry to hear about your experience. It sounds like we fell short in providing the support you needed, and we apologize for the frustration this caused. Our goal is to ensure the app works smoothly and that our support team offers clear, helpful guidance when issues arise. We’d love the chance to make this right. If you're open to it, please reach out to us again so we can take a closer look and work through a solution together. Your experience matters to us, and we appreciate the opportunity to improve. Thank you for helping us get better.

Posted 1 month ago

“When I first started with simple booth I was impressed with the ease of using. Over the past few events I have run into multiple issues with EXTREMELY inconsistent printing of photos. I have reached out to Simplebooth for help. They respond but most of the time refer me to a link. I was told they have no telephone tech support. Over the past week they referred me to DNP printer support (I'll give tech support at DNP 5 star rating) DNP walked me through everything that should get my IPad to print & actually got it to print. Unfortunately like in the past, when i got to the event, i got test print & 1 print. I ended up refunding the people who hired me part of my fee. I gave Simplebooth 2 stars because the digital prints work perfectly...but not having the hard copy prints was extremely disappointing to many. I am looking into a wired connection to see if that resolves my issue. Until I straighten this issue out, I am not booking events with prints.”

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Posted 4 months ago

Thank you for taking the time to provide your feedback. We’re genuinely sorry to hear about the issues you’ve been facing with printing at your events and understand how frustrating it can be when things don’t go as expected. We appreciate your patience in working with both our team and DNP support. Printers have a difficult reputation that is simply made even more challenging by the limited capabilities through AirPrint on iPadOS and unpredictable WiFi environments and connectivity at events. Wired printing would be ideal, as you suggested, and we hope that can be a viable solution in the future. We recognize how important the success of your events is and want to ensure you're fully supported moving forward. If you would like, we can offer you an account credit in the amount of the refund you had to offer your client to try to make this right. Please reach out to our support team if we can be of any help.

Posted 2 months ago

“I found the app set up and use difficult. Multiple people on my team tried to use it and we never could figure it out. I reached out to simple booth for support but it was after hours. I followed up with an email requesting a refund b/c I purchased it the same day I tried to use it but no photos were ever loaded and my profile was never completely set up. It took a couple of weeks but someone responded and did provide a refund. My rating was solely based on their customer service, which I found to be above PAR for this day and age. For this reason alone, I would recommend trying the technology.”

Helpful Report

Posted 11 months ago

Dear Haley, Thank you for taking the time to rate Simple Booth. We appreciate your feedback and are glad to hear that our customer service exceeded your expectations. We apologize for the difficulties you encountered during the setup and use of our app. We understand that it can be frustrating when multiple attempts to figure it out prove unsuccessful. Additionally, we regret not being available for immediate assistance when you reached out for support. We're glad to know that when you contacted us requesting a refund, our team was able to respond to your email and provide a refund in a timely manner. We strive to ensure our customers have a positive experience with our technology, and we are pleased to hear that our customer service helped in resolving the issue. Thank you for recommending our technology despite the initial challenges you faced. We value your support and are here to assist you whenever you need us. Best regards, The Simple Booth Team

Posted 2 months ago

“There was a once in a lifetime event where hundreds of pictures were taken. During the rental, Simple Booth did an upgrade and only 15 pictures uploaded. This is completely unacceptable from a business and personal standpoint. We can't recreate these memories.”

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Posted 1 year ago

Dear Yolanda, That's terrible, we are so sorry to hear that the photos were lost. We work very hard to prevent these situations from ever occurring. While I am sure it is little consolation in this case, we've made many improvements to our offline queue in the last year. We have added troubleshooting tools, more ways to provide support, and new methods to recover photos so that situations like this never happen again. The least we can do is provide a refund or account credit if you would give us a chance to earn your trust again. Please reach out to support if there is anything we can do to help soften this deeply regrettable loss. Sincerely, The Simple Booth Team

Posted 2 months ago

“I was excited to get a photo booth for my 60th birthday party that was within my budget. The app did not work reliably. I had reports that people had taken photos and there was no evidence of those photos captured where they should have been. When I went to sign on to retrieve my photos the app would get hung up and I spent a good amount of time just trying to get the photos I did get. I signed up to get the app and apparently it can go through Apple. Difficult to find where the purchase was made and since they continue to charge monthly for use when the item was not needed beyond one night. It was difficult find the charge. Only until I was charged a second month despite my efforts to cancel though e-mail, they would not take responsibility in assisting for that cancellation. So they got an additional month even thought i asked to cancel the subscription. I printed some pictures to give away and the quality of the photos were not great either. all around I would never consider this product. It works poorly and the customer service is not anywhere where they are willing to offer a refund when the attempt was made. I did not even ask for a refund on the product for the night I used it despite the disappointing product. But i think I shrould get the refund for all of it.”

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Posted 1 year ago

Dear reviewer, Thank you for taking the time to share your feedback about your experience with Simple Booth. We sincerely appreciate your honesty and valuable insights. We sincerely regret the inconvenience you faced with our app during your 60th birthday party. We understand how frustrating it must have been to have photos not captured as expected, and we apologize for the disappointment caused. We have since made many improvements in the app's reliability to ensure a smoother and more seamless experience for our users. We are constantly working on improving our user interface and ensuring that the photo delivery process is straightforward and convenient. Your feedback regarding the challenges with finding the purchase and canceling the subscription have been noted. We do our best in the to assist users in requesting refunds from Apple, and we will work even harder to make that a seamless process in the future. If you have any photos of the printed outputs, we would appreciate if you can send them to our support team so we can review them, diagnose the issue, and make any improvements to photo quality. We truly value your input and would like to better understand your specific concerns to make things right. If there is anything we can do to improve your experience or if you have any further suggestions, please do not hesitate to reach out. Sincerely, The Simple Booth Team

Posted 2 months ago

“The app itself is alright, but the customer service is terrible. Why would you need customer service, you ask? Because the app doesn't work all of the time, unless you never update your iOS or run any other apps on your iPad/iPhone. There always seems to be something that interferes with it's proper operation, and their answer is to go troubleshoot yourself and let them know when you've got a solution.”

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Posted 3 years ago

“I can’t get boomerangs off to take a photos need help I want both customers service is not getting back with me my party is in 3days”

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Posted 3 years ago

“Simple Booth virtual photo booth is simply not ready to be on the market. Overpriced and lack of features combined with poor refund policy made our experience disappointing to say the least.”

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Posted 3 years ago

So sorry for the misunderstanding. After your refund ticket was escalated, we gave you a full refund—I hope that made things better for you. We are also planning to review our refund policy to make it more flexible and helpful in the future. Although Virtual Booth didn't have the features you were looking for, it does have a lot of other great features and we hope you consider Simple Booth again in the future :)

Posted 3 years ago

“Awesome product and great investment. Looking forward to discovering everything we can do with this great system.”

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Posted 4 years ago

“Emily has been so helpful . Huge Thanks to all of you ,,”

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Posted 4 years ago

“I loved using Simple Booth - it was easy, super fun to see and send the photos, and the staff at Simple Booth were so helpful for problem solving when I needed it.”

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Posted 4 years ago

Simple Booth is rated 4.7 based on 106 reviews