SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.63

4.6 Rating 3,448 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,448 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“product is excellent now fitted, a great pity the carrier let you down and it arrived a little late..”

Helpful Report

Posted 2 years ago

Hi Robin Thank you for your review. Tomorrow is your 6th working day, on your invoice the turn around was 7 working days. We will chase the courier first thing tomorrow for you and come back to you with updates. Simplehandrails.co.uk

Posted 2 years ago

“All looked good until we noticed what appears to be a paint mark on our new rail. Will have to live with it, I guess, but still disappointing as it’s an expensive item and we obviously wanted it to look perfect.”

Helpful Report

Posted 2 years ago

Hi Corinna, Thank you for taking time to leave a review. The paint you mentioned on your review, it looks like white paint and there is no reason for this to be on the rail from leaving us. Had you of emailed of called we would have gladly sorted this for you. If you lightly rub fine sand paper on the rail it should sand off for you. Simplehandrails.co.uk

Posted 2 years ago

“It looks fantastic and is of high quality. It arrived punctually and with all parts. Very happy”

SimpleHandrails.co.uk 5 star review on 13th April 2023

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Posted 2 years ago

“I have bought rails from Simplehandrails before and am more than impressed with the supply and quality of them.”

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Posted 2 years ago

“Incredibly happy with the quality and turnaround for what may the the shortest handrail ordered. But it does the job perfectly!”

SimpleHandrails.co.uk 5 star review on 11th April 2023

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Posted 2 years ago

“Delivered as outlined when ordering. Looks great. Time will tell with how it weather's as fitted outside”

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Posted 2 years ago

“Brilliant service , quality product 👍”

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Posted 2 years ago

“It was just what we needed thanks”

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Posted 2 years ago

“superb quality and delivery time and communication with customer was excellent.”

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Posted 2 years ago

“Simple Handrail’s oak rail and fittings were first class and delivered quickly. Customer services were very helpful when the delivery company’s driver inaccurately posted that delivery was completed. The confusion was chased up and sorted out and I was kept in the picture while this happened by the next day. Very good service.”

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Posted 2 years ago

“Excellent brushed stainless steel handrail, fast service cut to length and speedy delivery. Very impressed.”

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Posted 2 years ago

“Delighted with the appearance and the quality of the handrail itself, Impressed and grateful that they were able to cut the rail to size at a very fair price. Can't complain about the time it took to deliver, but would have appreciated (and, if necessary, paid for) quicker delivery. Screws and wall plugs were provided; it would have been even better if there had been some rudimentary instructions...or at least if they had told me what size hole to drill for the wall plugs. I would buy again, and I do recommend these people.”

Helpful Report

Posted 2 years ago

Hi Richard, Thank you for taking time to leave us a review. We are glad you are happy with you rail. The delivery times on something so specialised does unfortunately take time and when third parties are involved it can take a little longer. All installation instructions are on our website on the page where you purchased. We don't print out instructions as it is such a waste of paper. If you do need any more information/ help with the technical side give us an email or call and we will gladly help. SimpleHandrails.co.uk

Posted 2 years ago

“Bought a few handrails over time, quickly received , perfect for what i needed, would recommend company”

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Posted 2 years ago

“Simple handrails have been extremely helpful with the design and installation of one of there handrails of which we have used for an elevated deck.”

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Posted 2 years ago

“We love the hand rail. It looks great but there’s a slight warp in both parts. The screws provided weren’t very substantial as the electric screwdriver shredded the Philips head on the screws.”

Helpful Report

Posted 2 years ago

Hi Anne, Thank you for taking time out to do a review. Just a quick note it is all over the website regarding not using electric screw drivers for this reason. Solid oak is a really tough material and pilot holes and a normal pozi screwdriver should be used. If you need any screws replacing drop us an email on sales@simplehandrails.co.uk. In regards to the bow oak is a natural product and after it is cut it can bow or change shape. Simplehandrails.co.uk

Posted 2 years ago

“The rail is good but the brackets keep coming undone no matter how tight you tighten them up poor design Would not buy another”

Helpful Report

Posted 2 years ago

Hi Noel Thank you for your review. This seems really strange as we have never had this problem before. We will gladly send out two new brackets for you if this help. If you drop us an email to sales@simplehandrails.co.uk we will sort this for you. SimpleHandrails.co.uk

Posted 2 years ago

“Very helpful with very fast delivery”

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Posted 2 years ago

“The most helpful sales department dealt with my persistent questions before I ordered the handrails which arrived, together with full instructions, screws and rawlplugs, very securely packed 3 days after. They look superb! Now, we are waiting for a dry weekend to fix them! Many thanks again to you all.”

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Posted 2 years ago

“Simply the best can't beat the quality and price”

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Posted 2 years ago

“Very helpful service advising me on my order and accomodating my needs. Prompt delivery. Great quality product.”

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Posted 2 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,448 reviews