SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.64

4.6 Rating 3,445 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,445 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and great value for money, the handrail is very heavy duty and looks great. Would certainly recommend.”

Helpful Report

Posted 3 years ago

“Ordered a new handrail online and it arrived in five days but had one of the brackets missing. Emailed the company and received a reply immediately telling me they would respond within 24 hours. Received the reply next morning apologising and assuring me the missing part would be sent out immediately . Received it the very next morning by Royal Mail. Would give the company minus one star for sending the rail out short but plus two stars for the brilliant after sales service.Would definitely use again.”

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Posted 3 years ago

“Excellent quality I purchased a stainless steel handrail”

SimpleHandrails.co.uk 5 star review on 25th September 2021

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Posted 3 years ago

“ordered two handrails, arrived within a few days, well packed and undamaged. Courier let the company down supposed to be delivered Thursday, delayed. When i contacted the courier, they said package damaged and needed to be repacked. But when it arrived on Friday, it was in original packaging no damage whatsoever”

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Posted 3 years ago

“Handrails and fittings have just arrived, and I am very pleased with the product(s). A little surprised though, that there is no 'drilling guide' for the plastic supports provided.”

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Posted 3 years ago

“Excellent Service. Needed custom size rails and the team were extremely helpful. When the items were delivered a box had been destroyed in transit causing the loss of some items. I emailed them and they sent out replacements that day. Its often when things go unexpectedly wrong that you see the calibre of the company you are dealing with. Excellent product and first class service.”

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Posted 3 years ago

“Great service from ordering over the phone and efficient delivery too. Would definitely use again.”

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Posted 3 years ago

“Absolutely first class service. Arrived within a few days of ordering and the quality of the hand rails is just what we wanted.”

SimpleHandrails.co.uk 5 star review on 20th September 2021

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Posted 3 years ago

“Really pleased with the handrail and prompt delivery.”

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Posted 3 years ago

“Ordered online through website while process was easy and products arrived 2 days later excellent quality and service will definitely use again in future”

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Posted 3 years ago

“Exerlant service ordered were quick with delivery”

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Posted 3 years ago

“Sadly there were neither fitting instructions nor a list or items included with the parts. They would have been useful. Also, it would have been handy to have some appropriately sized Allen keys for the grub screws. Maybe they could be put on your website linked to the product.”

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Posted 3 years ago

“Communication Great , Very Quick delivery , Rails look fantastic on Our Stairs , thank You”

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Posted 3 years ago

“Excellent product. Fantastic quality .All fixtures and fittings included. Fast and very efficient customer service Prompt delivery . Will certainly be using this company again and would highly recommend them to all. Thank you.”

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Posted 3 years ago

“Excellent service, very pleased with how quickly it arrived which was only 4 days from the order being made. The rail looks very nice fitted and we are so pleased we choose this company. Could not have been better in any way”

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Posted 3 years ago

“Excellent service, fast delivery nice crome hand rails.”

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Posted 3 years ago

“How do I return ????”

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Posted 3 years ago

Hi Cheryll, This review absolutely baffles us. You ordered a 0.5m handrail. I have checked the order and the product you received is what you ordered. Simplehandrails.co.uk

Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

“I bought a hardwood handrail that is very straight with a lovely grain. I've oiled it now and it looks great. Supplied with quality fittings as well. It came in two 2m lengths and was very well packaged. A reasonable price for a very good quality item.”

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Posted 3 years ago

“Fantastic service and product is quality. My customer is over the moon with them will definitely use again”

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Posted 3 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,445 reviews