SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.64

4.6 Rating 3,445 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,445 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service from start to finish, great customer service, fast delivery and a quality product! Can not rate these guys highly enough.”

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Posted 1 year ago

“Perfect, great delivery, well packaged, very pleased, would definitely recommend.”

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Posted 1 year ago

“Exceptional customer service fast delivery and lovely product. Thank you”

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Posted 1 year ago

“Very satisfied with hand rail. Very impressed that additional plugs and screws were provided which came in very us3ful”

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Posted 1 year ago

“Well packaged and arrived on time. Just need to fit now.”

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Posted 1 year ago

“Brilliant service, planned delivery 5 days actual delivery 2 days. Product was non-standard and was exactly as I asked for - great quality, looks the business. 🤗”

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Posted 1 year ago

“The Walnut Handrail was expensive but well worth it!”

SimpleHandrails.co.uk 5 star review on 16th December 2022

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Posted 1 year ago

“I had some delivery issues, not of Simplehandrails doing but when i contacted them they were straight on the case to sort, very good customer service”

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Posted 1 year ago

“Very happy with my purchase. Quality is excellent and assembled without a problem. Great product.”

SimpleHandrails.co.uk 5 star review on 14th December 2022

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Posted 1 year ago

“Excellent service and fast delivery”

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Posted 1 year ago

“Perfect product”

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Posted 1 year ago

“Quality product. Straightforward to install. Lovely finish. Recommended.”

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Posted 1 year ago

“Stunning and great quality. Packaged very well for protection. Very happy”

SimpleHandrails.co.uk 5 star review on 12th December 2022

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Posted 1 year ago

“Great easy to purchase product and fast delivery”

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Posted 1 year ago

“I cannot write a review as I have not received the order and have not even been told it was due for delivery???”

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Posted 1 year ago

Hi Ann, We are looking into this for you ASAP. The rail was taken from us last Monday and should of been delivered last Tuesday. You should of also had full tracking notifications from the courier with delivery details. We will come back to you via email in the next hour. Sorry again for the rail not being delivered. We know the couriers in some areas of the UK have backlogs due to the royal mail strikes/ black friday sales. SimpleHandrails.co.uk

Posted 1 year ago

“Excellent, helpful and professional customer services team. Offered good advice. Handrails arrived promptly and as expected. Well packaged. Would recommend this comapny.”

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Posted 1 year ago

“Very good quality hand rails, good value for money, fairly easy to fit”

SimpleHandrails.co.uk 5 star review on 11th December 2022

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Posted 1 year ago

“Very happy with the product great service .”

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Posted 1 year ago

“Excellent service, delivery and collection. definitely recommend”

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Posted 1 year ago

“I'm hopeful the product is good but NOT happy with delivery!!!!! Fabulous emails and up to date BUT I was away and asked for delivery commencing the date I would be home - however arrived whilst I was away and left propped up by the front door!!! Thankfully my neighbour noticed it and rescued it!!! I gave both my neighbours as delivery options but that didn't happen!!!!”

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Posted 1 year ago

Hi Sue, I am sorry the courier has done this. It does reflect badly on us and it isnt good. We did leave clear instructions with the courier and they didn't adhere to them. Hopefully you are happy with your handrail and your overall experience hasn't been ruined by something out of our control. Again please accept our appoliges. SimpleHandrails.co.uk

Posted 1 year ago

SimpleHandrails.co.uk is rated 4.6 based on 3,445 reviews