SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.64

4.6 Rating 3,445 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,445 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with purchase exactly as seen on Internet thankyou”

Helpful Report

Posted 4 years ago

“We ordered two oak handrails. The rails themselves and their brass fittings are excellent and worth a 5* rating but the company has been let down by its courier, who damaged the first rails that were sent and delayed delivery of their replacements. The rails were ordered on 1 July and delivered on 27 July.”

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Posted 4 years ago

“Purchased a 3.5m Walnut and copper handrail. Excellent product with a beautiful finish. Good communication re delivery times and overall a smooth and easy transaction. Recommended.”

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Posted 4 years ago

“Had a problem with the first order but it was promptly sorted and I received a replacement. Would definitely recommend this company.”

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Posted 4 years ago

“excellent product. easily fitted.”

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Posted 4 years ago

“Very pleased with the handrail. Easy to fit and all screws and wall plugs provided. There was however a big problem with the delivery. It was delivered to the wrong address - wrong house wrong road and simply dumped outside a house whose occupants were away at work. Despite the requirement for it to be signed it was not as no one was in the house. After much time wasted walking the streets I eventually found the house and the occupants had just returned to find the package, Vey unsatisfactory as the product is very good”

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Posted 4 years ago

“Being in the building trade with a tiny history of engineering I’m always apprehensive when buying anything for my own home. From the engineering perfection to the solid packaging this arrived in, I would 100% buy from this company again.”

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Posted 4 years ago

“I feel that the Instructions could have been a little clearer. The handrails look lovely in position and feel very sturdy. On the whole very pleased.”

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Posted 4 years ago

“We are very pleased with the hand rail we purchased. Quality is good & it was delivered when you said it would be. We would highly recommend simplehandrails for the service & quality.”

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Posted 4 years ago

“Thank you quick delivery”

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Posted 4 years ago

“Excellent product and good service. Very happy, thank you.”

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Posted 4 years ago

“My partner is a tradesman and said getting the end caps perfectly right for your average diy person could be quite difficult but overall looks lovely”

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Posted 4 years ago

“Handrail ordered was good quality. I had to re-drill for screws as the brackets weren’t far enough apart. This isn’t a criticism but I did want to know what screws to purchase to hold the brackets in the new position, as the original screws wouldn’t hold in the new holes. However, it’s a nightmare trying to get hold of these guys by phone or online. Prior to receiving the handrail, I had to phone three times to ask where my order was. It was meant to be 3-5 days but because of Covid, they said it would be 8 working days. This didn’t happen and I was told it was nine days. It turned up after 11 days. Their courier service only allows tracking to the shipping stage too. So you have to wait in not knowing when the order will arrive. I don’t think I’d use them again which is a shame because the product is good. I’d also point out you can’t use the Covid excuse all the time for late delivery.”

Helpful Report

Posted 4 years ago

Hi Mark, Your delivery wasn’t late? All our orders are delivered within 12 working days. They leave us after around 7 working days. This fluctuates daily however your rail definitely arrived within the 12 working days. Any issues please come back to us. SimpleHandrails.co.uk

Posted 4 years ago

“Good product, good quality. Delivery took about a week longer than stated, and difficult to get in touch to get updates.. but hopefully just issues due to Coronavirus and things will improve.”

SimpleHandrails.co.uk 4 star review on 22nd July 2020

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Posted 4 years ago

“Great experience with this company, Handrail was exceptional quality for the price. Really happy with our purchase A+”

SimpleHandrails.co.uk 5 star review on 22nd July 2020

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Posted 4 years ago

“The hand rail supplied is good quality and value. It was very slow to be dispatched but delivery was quick once it was on its way.”

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Posted 4 years ago

“Five star service. Five star all the way”

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Posted 4 years ago

“Received within time stated came with all fittings and fitted the same afternoon, great job.”

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Posted 4 years ago

“Top quality product and looks beautiful when installed.”

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Posted 4 years ago

“Good quality stuff at a fair price.”

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Posted 4 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,445 reviews