SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.64

4.6 Rating 3,445 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,445 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality kit would have been 5 stars except for a few missing prices although problem was easily resolved”

Helpful Report

Posted 1 year ago

“Really like the look of the installed handrails and quality of the main fixings. I did find it very tricky to fit the end caps neatly and securely. On my second handrail this didn’t work well at all. The grain in the end of the rail and hardness of the wood meant that the screw (or drill bit) was pushed out of centre. Then when fiddling with it the screw came out slightly and one the metal fitting is on the end there is no way to take it off again and readjust the screw. So I end up with a less than perfect job, that still looks ok.”

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Posted 1 year ago

“Once ordered received email saying maybe up to 10 days as problem with courier. Came next day!! Excellent product very good quality. Just go careful with the very oft stainless steel screws!!”

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Posted 1 year ago

“Excellent service thanks”

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Posted 1 year ago

“Rail looks nice but only 3 brass screws provided for the brackets instead of 8. Not so happy about that.”

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Posted 1 year ago

“Good delivery very good quality but the screw holes in the rails did not match the holes in the brackets.Fortunately being an ex technology teacher I was able to solve but it was not suitable for a DIY enthusiast.”

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Posted 1 year ago

“What a brilliant company to deal with! Easy to use website, delivery within 2 days and a great quality product. Handrail came complete with high-quality screws and raw plugs. My in-laws needed a handrail for the steps by their front door and were quite worried about how it would look. They were pleasantly surprised by how good it looked and even mentioned it enhanced the front door area! 10/10”

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Posted 1 year ago

“Friendly phone service. On time delivery. Good quality parts. No shortages.”

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Posted 1 year ago

“Very good service all round, I had a faulty bracket and they sent me a replacement immediately.Products are very good quality swelling!”

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Posted 1 year ago

“Very happy with everything. Friendly people on-time delivery and quality good”

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Posted 1 year ago

“Great product and great customer service”

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Posted 1 year ago

“Very pleased . Looks lovely . Very quick delivery .”

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Posted 1 year ago

“Excellent service, prompt, efficient. The web site is informative and works well. The fixings purchased were exactly what we expected and very good quality.”

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Posted 1 year ago

“Very happy with the stainless steel handrail and now it is up looks very solid and a quality finish. Janie Smith very helpful on the sales side.”

SimpleHandrails.co.uk 5 star review on 18th February 2023

Helpful Report

Posted 1 year ago

“Quality bit of kit. Well engineered”

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Posted 1 year ago

“Great product, all the parts were present. The only gripe we had was no email confirmation of the delivery time.”

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Posted 1 year ago

“Excellent service from start to finish, very helpful with sizes etc”

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Posted 1 year ago

“Superb. Had exactly what I wanted and delivered it swiftly. Quality very good. Had a query which was answered immediately online. Would help to have fitting instructions in the box, but these are on the website page for the product. All in all, top notch.”

Helpful Report

Posted 1 year ago

“We needed glass balustrade for our new decking. All was custom designed by Dan the Managing Director. The whole system was delivered in 9 working days from when drawings were signed off. The system is really well made with it all being manufactured to very high standards. This was our second order as we had a handrail in the house too. I wouldn’t hesitate in recommending simple handrails to anyone who needs glass balustrade or handrails. 5 star company!”

Helpful Report

Posted 1 year ago

“I ordered from this company and had numerous troubles with their logistics, firstly being told handrails were missing in logistics warehouse and they’d try find them and deliver next day, nothing came of it.. had rung numerous times and they finally turned up following week.. Glass was another issue in itself, didn’t turn up when they said they did, tried charging £250 restocking fee “wavered through goodwill” even though it was a problem caused by the company in any case. A panel came damaged after and had to chase to get replacement, if you want nothing bud troubles this is the company to go for 👍 A* for effort and no fulfilment”

Helpful Report

Posted 1 year ago

Hi Joe, The trouble with your deliveries stems from you missing a street name off the order. 3 different couriers had issues as you missed Rock Villa Lane when filling the online order out. You also rearranged your own delivery with DHL and delayed it yourself for a week. The glass again with the missing information off the order the driver went to Beachley Road as per your online order. The driver called you a hour before he was due to arrive to say he was on his way. No one was at the property and you still failed to say the correct street name. You have also failed to mention that even with the delays (not caused by us) that the whole balustrade system was delivered in 14 working days. This includes rescheduling and redelivering your glass. Which we could only do after you gave us the right address. You are correct we paid the £250 redelivery charge, and we have also given you £150 as a good will gesture. You have also failed to mention that you have verbally abused our staff, and threatening legal action against us. We are small family run business with over 45 thousand happy customers backed up by our reviews platform. You have also failed to mention the quality of the product and the speed that we still got the project delivered to you. Kind Regards SimpleHandrails.co.uk

Posted 1 year ago

SimpleHandrails.co.uk is rated 4.6 based on 3,445 reviews