SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.64

4.6 Rating 3,445 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,445 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

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SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond Burt

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased chrome handrails, a couple had slight imperfections. I called customer service and spoke to Lorna, she arranged for the rails to be replaced "no quibble". I received the replacements 48 hours later. Excellent customer care. I am now the proud owner of beautiful handrails. Fantastic company.”

Helpful Report

Posted 1 year ago

Hi Jacqueline, Thank you for your wonderful review. Sometimes things do happen where rails get damaged etc but we always try and rectify straight away. We are glad you are happy with your rails. SimpleHandrails.co.uk

Posted 1 year ago

“I firstly found the company on the internet and started with live chat with Jadie, this then led to telephone conversation discussing my requirements. Jadie was so good and really explained my options. With this , I chose to travel 100 miles to view railings and balustrade. Upon my arrival, Jadie had all the products set out to let me view. Again she discussed my options and went on to get me some discount due to reasonably large order. The order was then quickly followed up by a CAD diagram to assist in installation. I would 100 % recommend Simple Hand Rails without any doubt, thank you .”

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Posted 1 year ago

“Supplied very quickly, 3 days ! Very pleased with finish and all fittings supplied. As you said in your advert only need a wall & a drill. Not quite that simple as the wall was of two different dimensions, needing spacers for two of the brackets on the rafamite brickwork. See photo. But that was my problem. Excellent.”

SimpleHandrails.co.uk 5 star review on 13th February 2023

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Posted 1 year ago

“Quick delivery,good quality product,very pleased.Unfortuneatelyfixings supplied not compatible with application.”

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Posted 1 year ago

“Delivery very quick, and complete”

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Posted 1 year ago

“Too expensive for what it is. I do not recommend the brass and oak look. It looks cheap.”

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Posted 1 year ago

Hi Punam, We are sorry you feel this way. When ordering you did have the choice of finish to your brackets and end caps. We will gladly change these for you if you did want an alternative. Our products are the best on the market with all our Oak being the highest grade European FSC certified and our fittings being of the best quality from Italy. We really value our reviews good or bad so thank you for taking the time to leave us a review. If you have any queries please drop us an email at sales@simplehandrails.co.uk SimpleHandrails.co.uk

Posted 1 year ago

“Great delivery - 2 days earlier than anticipated. Some installation advice/guidance could have been helpful - possibly 1/2 templates. The rail looks excellent”

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Posted 1 year ago

“Love it. Just what i wanted. Delivery excellent. It arrived in less than two days. Spot on”

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Posted 1 year ago

“Excellent quality”

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Posted 1 year ago

“Quality, value for money and delivery service were all excellent. The antique brass oak rail looks the part and has added an extra layer of confidence to the household. Well done to all in Cradely Heath!”

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Posted 1 year ago

“Very good pleased , easy to deal with customer service answered all my questions , before I purchased the hand rail. Delivery was quick and well packaged. Quality of the oak rail is superb the stainless supports are very good quality , frankly well exceeding my expectations in all respects Thank you”

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Posted 1 year ago

“Customer service was second to none, Jadie walked me through it every step of the way. Even though it was just a mini handrail and small potatoes her patience with me was great, Thank you Jadie.”

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Posted 1 year ago

“Super fast delivery. Good quality components and relatively easy to install. Purchased an additional bracket as i thought 4 brackets would be better for a 3 meter pole. However this made it a little more awkward to install and in hindsight 3 brackets would probably have been adequate to to the good quality.”

SimpleHandrails.co.uk 5 star review on 7th February 2023

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Posted 1 year ago

“From start to finish the service was excellent, starting with solving my enquiries in on line chat to the prompt delivery of the items exactly as ordered. Impossible to improve this level of customer service”

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Posted 1 year ago

“My order arrived about 48 hours later. It is exactly as it looked on the advertisement. I am very happy with my new purchase.”

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Posted 1 year ago

“Great delivery, good product for the money”

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Posted 1 year ago

“Excellent service, especially the telephone call from a young lady to check that we had ordered the correct length.”

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Posted 1 year ago

“The service was second to none, the 2 girls in the office were excellent. Very knowledgable, would highly recommend.”

SimpleHandrails.co.uk 5 star review on 6th February 2023

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Posted 1 year ago

“I ordered an additional bracket for a previously ordered handrail. This arrived the next day. Fantastic service. Thank you.”

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Posted 1 year ago

“The oak handrail was just what was needed and has been installed easily on the stair wall. It looks fine in this position.”

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Posted 1 year ago

SimpleHandrails.co.uk is rated 4.6 based on 3,445 reviews