Simple Moving Labor Reviews

Name: Simple Moving Labor
Address: 3700, Rufe Snow Drive,, Fort Worth
Rating: 4.36

4.4 Rating 1,172 Reviews

82 %

of reviewers recommend Simple Moving Labor

Company Reviews

Questions

Metrics

4.4

Based on 1,172 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

866-767-5348

Location:

3700, Rufe Snow Drive,
Fort Worth
76180

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple Moving Labor made a far from simple move that much easier. Repeat customer always satisfied.”

Helpful Report

Posted 6 years ago

“SML contracted with DOJ out of Phoenix for our move in in Prescott, AZ. Great guys. Professional. On time, and hard working. Where there were items that showed damage they immediately brought it to our attention and took pictures of it. Please note SML was not the company that loaded the truck, nor were they responsible for the damage.”

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Posted 6 years ago

“Fast & responsible guys.”

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Posted 6 years ago

“My move was a nightmare on both ends. On the Houston loading end, one of the two loaders stopped working frequently stopped working to ask me to provide information to help him start a business. To be fair, I was not completely packed and ready to go when the movers arrived. However, more than 75% of my household goods were packed and ready to load. Since one of the two movers was not working 100% and continually tried to engage me in conversation, he was not getting his work done and he was hindering my packing and supervision of the loading. Moreover, the two SML loader did a very poor job of utilizing the available truck space and properly balancing the load. I’m retired and could not afford to pay for more than the minimum 2-hr loading time estimated by SML, so I stopped the loaders at the 2-hour mark. As a consequence of the above, my own actions included, it took me a whopping 18 hours to get all of my household goods loaded on the truck. On the San Antonio end, I arrived at my new apartment 1 hour later than expected because I got lost once arriving in San Antonio from Houston. The SML movers arrived at my new apartment 1 hour before I did. They left and came back as soon as I had arrived. I had anticipated the possibility of unforeseen delays on the San Antonio end, so I called the local SML mover to ask for a later scheduled unloading window because the apartment office was going to open 30 minutes later and I need time to get keys, sign contract papers,ask questions, see my apartment for the first time. The local SML move supervisor told me that moving the appointment to accommodate my worries was unnecessary. Some after the San Antonio movers met me, their move supervisor informed me that they had consulted with their SML manager, who had consulted with Penske, and together they had decided they would be charging me for 3 hours of moving time, which would have cost me a whopping $$270 more than SML estimated 2-hour minimum. When I protested, the move supervisor contacted his manager and agreed that I would be charged the SML quoted 2-hour minimum. The unloaders only took 1 hour to unload the truck. I told them to put the boxes anywhere insided my apartment without regard to what room would be best for me, and to please just “get the job done” within the scope of the original quote. At the “end” of the unloading, the unloading supervisor told me they had unloaded everything; I signed papers, and the movers left. I found out later that the Penske truck door was left up, a few of my personal items were strewn across the truck floor, and 4 boxes I had in the truck cab were not unloaded (maybe that was according to normal procedure). In hindsight, I wish I had hired my own movers directly. The SML movers and were the most unprofessional movers I have ever encountered in my 67 years of life. You caused me tremendous emotional and financial stress. I will never use your services again. I will never recommend SML to anyone — not even to my worst enemies! Sincerely - Michael R. Cloud”

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Posted 6 years ago

“Guys were very professional and thorough.”

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Posted 6 years ago

“acceptable services. Movers did arrive 7 mins after the hour of the scheduled ETA.”

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Posted 6 years ago

“prompt, polite, professional!”

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Posted 6 years ago

“Absolutely top drawer. Great guys smart and hard working. The company should be proud to send this crew out on any task. I would recommend your service to everyone moving.”

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Posted 6 years ago

“Great job and easy to setup labor.”

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Posted 6 years ago

“went very smooth..”

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Posted 6 years ago

“Very nice and polite guys. Didn’t necessarily pack the truck as fast or as efficiently as I expected but overall did a good job.”

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Posted 6 years ago

“Movers were inexperienced and physically not up to the task. Complete disorganization characterized this offload and the inspection contract was shoved in my face before I took time to review it. That is partially my fault but they took almost twice as long to unload as the load crew and created chaos with the box placement. I cannot recommend this operation.”

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Posted 6 years ago

“Hard workers and efficient, my only small negative is they did not pack the truck correctly such that we had to jam a lot in the back with the front light”

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Posted 6 years ago

“Move went as planned”

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Posted 6 years ago

“Professional and fast.”

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Posted 6 years ago

“Very good!”

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Posted 6 years ago

“They were on time. They were helpful in unloading into proper rooms & out pieces back together like table & bedroom furniture. Polite & courteous.”

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Posted 6 years ago

“The crew worked hard and made the move much easier.......”

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Posted 6 years ago

“Workers were on time and efficient.”

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Posted 6 years ago

“Virtually every piece of furniture was scratched. The movers didn’t use any of the furniture blankets I provided to protect our furnishings.”

Helpful Report

Posted 6 years ago

Simple Moving Labor is rated 4.4 based on 1,172 reviews