Name: SimplyIOA
Address: 3210 Lake Emma Road, Lake Mary, Florida
Rating: 4.65

“Fast very efficient agents”

Posted 1 year ago

Hi Jim, Thank you for sharing your positive feedback of our agents! At SimplyIOA we take so much pride in providing an efficient and prompt service to all of our customers online, over the phone and in branch. Kind words like yours motivate our teams at every touch point to continue delivering the best possible experience. If you have any further questions or require assistance with additional coverage, please do not hesitate to contact us. We look forward to serving you even better in the future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“Great service and very helpful about getting the best rate. Shopping insurance can be a pain but Kimberly made it fun especially when i know how much I saved.”

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Posted 1 year ago

Hi Randy, Thank you for shopping with SimplyIOA and for taking the time to leave us such incredible feedback, I am so pleased that your experience was fun! Kimberly is a wonderful agent and an incredible asset to our talented team of insurance experts. She will ensure to give every customer the time required to best meet their needs, always offering them the best coverage for the best price. I hope you enjoy your savings spending time with your friends and family. We would be delighted if we could assist you with any future insurance needs and look forward to hearing from you. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“Connecting with specific individuals has been a bit challenging. Once connected, however, everyone has been super helpful, respectful and kind.”

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Posted 1 year ago

Hi Filomena, Thank you for shopping your insurance with us and taking the time to share your feedback, we really appreciate your input. I am so pleased you found our agents helpful, respectful and kind and I apologise that you met challenges when trying to contact some of the team. I understand this may have been of inconvenience. Please feel free to reach out to our customer support team should you have any further concerns and we will be more than happy to assist you. Your satisfaction is our top priority and we are committed to addressing all feedback constructively! Thank you again for shopping the Simply way. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“My agent Sonia went above and beyond to find me the best deal that suits my needs. I am very satisfied with Sonia be the company.”

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Posted 1 year ago

Hi Anatoliy Thank you so much for taking the time to share your feedback of shopping condo insurance the Simply way. I greatly appreciate your kind words. Sonia is an integral part of our team, and we will make sure to pass on your appreciation. We are dedicated to helping our clients make informed decisions, providing personalized solutions, and ensuring that you feel secure with your insurance coverage. If you have any further questions or require assistance with additional coverage, please do not hesitate to contact us. We look forward to serving you even better in the future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“It was easy the process. Working with the agent and giving many option, it was really helpful”

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Posted 1 year ago

Hi Erika, Thank you for providing feedback about your experience when shopping for homeowners insurance. I sincerely appreciate your kind words and I am delighted to hear that you found our network of trusted partners of great use. Our goal is to ensure that all of our valued customers have access to a comprehensive selection of insurance options. We understand that every individual and family has unique and important needs. We are grateful for your trust in us, and we look forward to being your preferred insurance provider for many more years to come. Thank you again for shopping the Simply way. I look forward to speaking with you again in the near future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“agent Cole Anno was very helpful in helping me sign up, but never answered his phone or returned my messages that I left. Agent Zack was very helpful with changes I wanted to make, and was accessible.”

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Posted 1 year ago

Hi Carol, Thank you for taking the time to share your feedback about your experience with Cole. We value your input and we apologize for any inconvenience you may have faced in trying to make contact. At SimplyIOA we understand the importance of effective communication and accessibility. It's essential for our customers to have easy access to their insurance agent whenever they need assistance or have questions. I am sorry to learn that you found it difficult to reach us and will follow up on this promptly to ensure it does not happen again. I am delighted that you have since made contact with Zach and will pass on your gratitude. We look forward to serving you better in the future. Thank you again for shopping the Simply way. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“My Rep Russ Dittman- was knowledgeable, cool, and not salesy. He provided multiple quotes, quickly and I was able to pick my insurance company with confidence. He was able to find me auto and home insurance with competitive rates and great coverage.”

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Posted 1 year ago

Hi Victor, Thank you for shopping for your auto insurance with SimplyIOA and for taking the time to leave a wonderful review five star review. Russ ensures to give every customer the time required to best meet their needs, always offering them the best coverage for the best price. He is an expert in his field, confident in breaking down the difficult jargon and ensuring every customer understands their individual coverages. He is a huge asset to the SimplyIOA family. I will personally ensure he receives your review, I could not agree with it more. Thank you so much! We would be honoured if we could assist you with your future insurance needs and look forward to serving you even better in the future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“My experience was a very pleasant one. I found it easy to work with the agents and their professionalism went above and beyond to accommodate my needs. I would certainly recommend SimplyIOA to others.”

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Posted 1 year ago

Hi Delia, Thank you for shopping your homeowners insurance the Simply way and for sharing your feedback with us! We are thrilled to hear that your experience was a positive one and that you found our professional agents easy to deal with. At SimplyIOA we strive to make the insurance process as comfortable as possible for our valued customers. It's our mission to be a reliable partner in protecting what matters most to you. Our team of dedicated professionals is always here to assist you, answer your questions, and guide you through the entire journey. We look forward to serving you again in the near future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“Agent was very patience to explain the policy and different options and coverage details. The process was very easy”

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Posted 1 year ago

Hi Gorverdhan, Thank you for shopping your homeowners insurance with SimplyIOA and for sharing your feedback with us! We greatly appreciate your kind words and are thrilled to hear that our agent was patient and made the process of buying insurance easy for you. Patience is a virtue we highly value in our team, and we strive to ensure that every customer feels comfortable and well-informed when choosing their insurance coverage. Thank you again for your valuable feedback. We look forward to the opportunity to serve you even better in the future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“Sonia Garcia was very professional and extremely helpful!!”

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Posted 1 year ago

Hi James, Thank you for sharing your feedback about your experience with Sonia! I am thrilled to hear that you found her to be professional and helpful. We take great pride in our team of knowledgeable and dedicated agents who strive to provide the best possible service to our valued customers. It's always rewarding to know that their efforts have made a positive impact on your journey. Our commitment is to ensure that you feel supported and well-informed, making your insurance decisions easier and stress-free. We are grateful for the opportunity to serve you and look forward to hearing from you again in the near future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“The very professional personnel made the process easy and comfortable.”

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Posted 1 year ago

Hi Delia, Thank you for shopping your homeowners insurance the Simply way and for sharing your feedback with us! We are thrilled to hear that your experience was a positive one and that you found our professional agents easy to deal with. At SimplyIOA we strive to make the insurance process as comfortable as possible for our valued customers. It's our mission to be a reliable partner in protecting what matters most to you. Our team of dedicated professionals is always here to assist you, answer your questions, and guide you through the entire journey. We look forward to serving you again in the near future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“She was very well spoken and explained all to me. ISA Arce is awesome. She saved us lots of money. State Farm was gouging us bad. I am sending contact info to cousin in Salem ,Va.”

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Posted 1 year ago

Hi Nancy, Thank you for shopping your auto insurance with SimplyIOA. I am thrilled to hear you had a wonderful experience with Isa, she strives to provide excellent service to each and every customer and I am so proud that she showed you the care we feel for every customer and saved you money! Thank you for recommending us to our cousin, we very much look forward to assisting them with the same great service. We would be honored to help you find great rates for your additional insurance needs in the future and look forward to hearing from you. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“Pretty normal too much automation that fails as usually to accomplish much and frustrates me”

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Posted 1 year ago

Hi Calista, Thank you for shopping your auto insurance with SimplyIOA and for sharing your feedback with us. I appreciate your honest assessment of our automated services as it helps us in our ongoing efforts to provide a world class service to every customer. Our team of dedicated agents will continue to grow and provide expert advice and help with any questions you might have. Thank you again for your valuable feedback. We look forward to the opportunity to serve you better in the future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“Agent was somewhat pushy. Rates were very good.”

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Posted 1 year ago

Hi Kevin, Thank you for shopping your auto and homeowners insurance with SimplyIOA and for taking the time to provide your feedback! I sincerely appreciate your input and I am delighted to hear that you found our rates competitive. At SimplyIOA we aim to strike a balance between offering excellent rates and providing exceptional customer service. We understand that each customer has unique preferences when it comes to speaking to our agents and we apologize if you found a particular agents approach to be pushy or overly assertive. Your feedback is invaluable to us as it helps us identify areas for improvement. I will review this matter and take necessary steps to ensure that our agents provide the information and assistance you need in an appropriate manner. Thank you for choosing SimplyIOA. We value your business and hope to have the opportunity to serve you better in the future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“If I could give this guy a zero, I would. Dealing with them has been a total niteman. Cut it short I was told my home would be covered because it was my primary residence even though I had renter. If I had sent in my money I'm sure I would have kissed it goodbye. When I got my binder it said "no rentals". I called MIKE STANTON and he assured me he wrote the policy correctly that was on 6/5/23 after going back with forth with many sales reps cause Mike took time off and said he would be back on 6/28 but he did not get back til 7/6 according to him that's why I had to deal with plenty others. I was out of time on my HO I needed coverage. He guaranteed. Well on 7/7/23 after many emails he finally stated he called the Southern Oak and in fact I would not be covered. Great. I got money orders, a four point inspection, a new hot water heater, jumped thru all their hoops only to not be covered. I would not recommend this company at all. I am furious”

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Posted 1 year ago

“We are grateful for the help of Mathew Martinez. I look forward to using Simply IOA shortly and will highly recommend it to others. Great service”

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Posted 1 year ago

Hi Jaime & Marta, Thank you for sharing your positive experience shopping homeowners insurance the Simply way. I am delighted to hear that you would recommend us to your friends and family! Michael is a wonderful agent who works diligently to find the best rates for every customer. I am so pleased his efficiency has made a difference for you. We strive to provide excellent coverage, prompt customer support and peace of mind to all of our policy holders. If you have any further questions or require additional coverages, please do not hesitate to get in touch. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“Very friendly staff. Made the process as simple as possible for us “first time homebuyers.” Will definitely stick with them as long as they can continue providing great rates!”

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Posted 1 year ago

Hi Jason, Thank you for shopping your homeowners insurance with us and for taking the time to share your positive experience! We take pride in having a team of dedicated insurance professionals who are committed to providing excellent service to all our customers. It's our mission to ensure that you feel valued, supported, and well-informed throughout your insurance journey. We understand the significance of competitive rates, and we always strive to offer the best possible options tailored to your specific needs and budget. I look forward to hearing from you again in the near future. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“I am satisfied with my experience with Ruth. She was very thorough, answered all my questions and provided the information I needed to make an informed decision.”

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Posted 1 year ago

Hi Johnnie, Welcome to the family and thank you for shopping your insurance with SimplyIOA. I am thrilled to hear you had a wonderful experience with Ruth, she strives to provide excellent service to everyone and I am so proud that she showed you the care we feel for every customer. Please do not hesitate to get in touch should you have any questions. We would be honored to help you find great rates for your additional insurance needs in the future and look forward to hearing from you. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“Great job , thanks”

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Posted 1 year ago

Hi Gil, Thank you for trusting SimplyIOA with your coverage and taking the time to leave your five star review. We believe in continuously striving for excellence and your feedback will serve as encouragement to our entire team to maintain our high standard of service. We would be honored to help you find great rates for your additional insurance needs in the future and look forward to hearing from you. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

“Friendly very knowledgeable agent. Helped me get what I was looking for at a reasonable price. Made sure I didn't have any questions and gave me her contact info Incase I had any questions later.”

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Posted 1 year ago

Hi Terri, Thank you for shopping your insurance the Simply way and taking the time to leave a five star review for our agents. We greatly appreciate your kind words and the time you took to express your satisfaction. Our teamwork tirelessly to ensure that every interaction is handled with professionalism, care and efficiency. You are most welcome to get in touch at any time should you have any further questions regarding your coverage. I hope you enjoy your savings spending time with those most important to you. We would be honored if we could assist you with any of your future insurance needs and very much look forward to hearing from you again soon. Have a lovely day, Angela Portilla (VP of Customer Operations)

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

SimplyIOA Reviews