“Sinclairs actually didnt make me happy!
I registered and was given a code for a 10% discount on my first order.
That code didnt work.
I ended up paying the full price. I also wanted gift wrapping and a next day delivery service.
I didnt receive the parcell until 2 days later!
I am not happy. I would like a refund of the additional postage paid please.”
Hi Kate,
We are sorry to hear your experience with the Sinclairs Jewellers website was not as you expected. As per our terms and conditions we have a 3pm cutoff time for next day delivery. As your order was placed after that time the order would therefore not have been dispatched until the following day. With regards to the discount offer we are not aware of any such offer and therefore we will investigate this further and contact you directly by email. We hope that you were pleased with the item ordered and this unfortunate experience does not put you off shopping with Sinclairs again in the future.
Kindest regards,
Sinclairs Jewellers
Hello,
Thank you for leaving us a perfect rating and for choosing to shop with Sinclairs. We're happy that you enjoyed your experience and look forward to having you visit our site again.
Kindest regards,
Sinclairs Jewellers
Hi Pauline,
Thank you so much for your review and for choosing to shop with Sinclairs. We are delighted to hear that you enjoyed your experience and look forward to having you visit our site again.
Kindest regards,
Sinclairs Jewellers
Hello,
Thank you so much for giving us a 5 star rating and for recommending our family business to other consumers. Customer service is of utmost importance to us and we enjoy taking the time to add attention to detail to every transaction, in store or online. We look forward to having you visit again in the future.
Kindest regards,
Sinclairs Jewellers
“There was a slight problem with identifying the necklace I wanted initially but this was sorted out very quickly and efficiently. Good prompt communication.”
Hi Ian,
Thank you so much for your positive words. It means a lot to the Sinclairs team that you took the time to share your experiences online and please accept our sincerest apologies that your order did not progress as smoothly as we would have liked. We thank you once again for your patience while we corrected the error and look forward to having you visit again in the future.
Kindest regards,
Sinclairs Jewellers
Hi, thank you so much for your review and for choosing to shop with us. You're happy with your new product - we're delighted! We look forward to having you visit again in the future. Kindest regards, Sinclairs Jewellers
“I purchased a beautiful pair of earrings online and I was able to collect in store the next day. They were even better than the photo online. The site was easy to navigate and the checkout experience was easy and well laid out. Thank you.”
Hello, thank you so much for your positive words. It means a lot to the Sinclairs team that you took the time to share your experiences online and great to hear you made use of our click and collect service. We look forward to having you visit again in the future, kindest regards, Sinclairs Jewellers.
“Quick an easy from start to finish. My item arrived so fast I couldn't believe it. Great item, absolutely love the wolf head and wouldn't hesitate to order from you again. Thank you!”
Hello, thank you kindly for your positive comments. We are delighted that you liked your Wolf head from Sinclairs - they are proving very popular! It's also great to hear your transaction with us was pleasant! We hope your next visit is just around the corner. Please call or email us if there is anything else we can help you with. Kindest regards, Sinclairs Jewellers
Hello, we really appreciate your positive feedback about our family run business. We take pride in catering to our customer's needs the best way we can and are delighted to hear you made use of our free sizing service and had speedy delivery. Please don't hesitate to get in touch if we can help you with anything else in the future. Kindest regards, Sinclairs Jewellers
“An extremely quick service. Kept up to date as the order progressed. I bought a bracelet too big & they exchanged it for a smaller size with no hesitation. Would definitely use them again & I recommend them to anyone.”
Hi Christine,
We really appreciate your positive feedback about our family run business. We take pride in catering to our customer's needs the best way we can, whether visiting us in store or shopping online. Please don't hesitate to get in touch if we can help you with anything else in the future.
Kindest regards,
Sinclairs Jewellers
“I bought a Fossil watch, it was the best priced online. Delivery was very quick, the watch came within 2 days of ordering and packaged well to ensure safe delivery. Very pleased.”
Hi Rohit,
Thank you for taking the time to review your purchase with us. We are very pleased to hear that our pricing was competitive and our delivery was safe and swift. Do checkout our Facebook, Instagram and Twitter pages for other promotions that you might be interested in. We look forward to seeing you again soon.
Kindest regards,
Sinclairs Jewellers
Hello,
Thank you very much for your review and for choosing to shop with Sinclairs. We are pleased to hear you enjoyed your experience, including our after care service and look forward to having you visit our site again.
Kindest regards
Sinclairs Jewellers
“They phoned me to say the watch had been advertised wrong! The strap was black and not brown as advertised and offered my a refund. I said I was still happy to have the watch. I was grateful they checked before sending it out by post. A big thank you to the lady that phoned me.”
Hi David,
Thank you so much for your order and for taking the time to review your purchase with us. We are very pleased to hear that our staff made your transaction a pleasant one. Whilst we do try our best to be accurate with product information there will be rare occasions where discrepancies occur and we are pleased you chose to continue with your order. We look forward to seeing you again soon.
Kindest regards,
Sinclairs Jewellers
Hello,
Thank you for your positive words and for choosing to shop with Sinclairs Jewellers. You're happy - we're delighted! We look forward to having you visit again in the future.
Kindest regards,
Sinclairs Jewellers
Hi James,
Thank you for your review and for choosing to shop with Sinclairs. We're happy to hear that you enjoyed your experience from navigating our site through to dispatch and delivery and look forward to having you visit us again soon.
Kindest regards
Sinclairs Jewellers
Hi Catherine,
Thank you kindly for your positive comments. We are so glad to hear that you received your purchase from Sinclairs swiftly and your transaction with us was pleasant! We hope your next visit is just around the corner. Please call or email us if there is anything we can help you with.
Kindest regards,
Sinclairs Jewellers
Hi Peter,
Thank you so much for your positive words about our service. It means a lot to the Sinclairs team that you took the time to share your experiences online and we look forward to having you visit again in the future.
Kindest regards,
Sinclairs Jewellers
Hi Mrs Swanson,
Thank you so much for your positive words. It means a lot to the Sinclairs team that you took the time to share your experiences online and we look forward to having you visit again in the future.
Kindest regards
Sinclairs Jewellers
Hello,
Thank you so much for your review and for choosing to shop with Sinclairs. We're delighted to hear you were pleased with your new Swarovski ring and we look forward to having you visit again in the future.
Kindest regards
Sinclairs Jewellers
Hi Christine,
Thank you kindly for your positive comments. We are so glad to hear that you liked your purchase from Sinclairs and your transaction with us was pleasant! We hope your next visit is just around the corner. Please call or email us if there is anything we can help you with.
Kindest regards
Sinclairs Jewellers
