Single Needle Reviews

Name: Single Needle
Rating: 4.68

4.7 Rating 1,543 Reviews

94 %

of reviewers recommend Single Needle

4.7

Based on 1,543 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

07476370723

Email:

contact@singleneedletattookit.com

Write Your review

Tell us how Single Needle made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Single Needle 5 star review on 5th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for tracking. I could track my package as much as I could any other package without tracking. Its been 10 business days and I still have not received the goods. Very disappointed.”

Helpful Report

Posted 3 years ago

Hello, I can see that your order was dispatched via Tracked Delivery and a tracking number was provided. Your order is also showing as delivered. I hope you enjoy your kit! Best wishes, Tom @ Single Needle

Posted 3 years ago

“ordered 15 needles (3orders of 5) and only got 5 and on top of that 2 months past the expected delivery. The needles are fine but beyond disappointed for this service.”

Helpful Report

Posted 3 years ago

Hello Katie, I am sorry about this mistake! We have refunded you and sent you new needles. Kind regards Tom @ Single Needle

Posted 3 years ago

“They charged me 10 aditional euros for the Aduana either I paid it or i didn't get the product. There should be a warning somewhere”

Helpful Report

Posted 3 years ago

Hello, The charge you are referring to is the import tax that you are liable for when purchasing products from outside of the EU. We notify you of this in the Terms and Conditions and on the Delivery Information page. Please see the text copied below and a link to the page. https://www.singleneedletattookit.com/pages/delivery-information Customs Taxes, Duties and/or VAT There may be Taxes, Duties and/or VAT applied by customs to your order if your delivery address is not in the UK. These charges are not covered by the original shipping charge or product cost, and Single Needle Ltd (we) are not liable for these costs. All import taxes must be paid by the receiving customer. Failure to make payment will result in the item being returned. Should your order be returned due to a failed customs payment, you will be offered a refund minus the combined cost of postage and return postage. Should you wish to receive a replacement, you will be liable for covering the combined postage cost of the return postage and replacement postage. If you are unsure of the charges and whether you will be affected, please contact your local customs office. Orders may end up being returned for various reasons including: non-payment of Duty & VAT, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, please email contact@singleneedletattookit.com to arrange re-delivery. Please note, customers requiring re-delivery will be liable to pay postage costs (unless Single Needle Ltd are at fault). Regards, Tom @ Single Needle

Posted 3 years ago

“it arrived broken”

Helpful Report

Posted 3 years ago

Hello, I am very sorry to hear that your order arrived damaged. We have reached out to arrange a refund or a replacement for you. Kind regards, Tom @ Single Needle

Posted 3 years ago

“Never received my order... The shop doesn't reply to me anymore. I lost my money... Can't upload a photo or video as I never received my items. I am so disapointed.”

Helpful Report

Posted 3 years ago

Hello Jimmy, We're very sorry that your order hasn't arrived. As discussed via PayPal, you did not collect your item from your local depot and therefore it was returned to us. I have refunded you in full. Kind regards, Single Needle

Posted 3 years ago

“I purchased an item the 28th of December and today, 5th of July, it hasn't arrived to Spain yet. I asked them to resend the item and paid 12€ for the shipping. Never arrived. I asked for a refund. They wouldn't accept. This is the second time something like this happens with this company. I've paid almost 70€ for nothing. Disgusting.”

Helpful Report

Posted 3 years ago

Hello, I am very sorry that you felt the need to leave a one star review. As we have already stated to you, your tracking number shows your item has been delivered and there is photographic evidence of this. If you no longer want the product, you may return it for a refund... However we cannot issue a refund if you refuse to return the order. Regards, Tom

Posted 3 years ago

“The order is not what i wanted”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear this. Please can you email us so we can resolve your problem and send you the product you wanted? Regards Single Needle

Posted 3 years ago

“My order (from the 8th of May) still hasn’t arrived. I contacted customer service on the 31st of May and still haven’t obtained an answer.”

Helpful Report

Posted 3 years ago

Hello, I can see that we replied to your email within one day and your order arrived within the expected delivery period. Many thanks for shopping with Single Needle. Regards, Tom

Posted 3 years ago

“If you're within the EU then I recommend you choose another supply store. Not only you need to pay for shipping but also customs (information that although is available in the website, it's not mentioned as a warning when you're doing your purchase). I paid shipment+18€ to customs only to get my package returned to sender. So I'm left with no money and no package, still waiting for a refund. Worst experience I've had with an online purchase.”

Helpful Report

Posted 3 years ago

“Ink was poor, dried quick on the needle and skin making it hard to clean the skin and see where the needle is going, and also came out the skin easily and had to go over it many times, took 5+ hours to do two 10 pence size tattoos”

Helpful Report

Posted 4 years ago

“Customer service very poor, I DO NOT RECOMMENDED THIS COMPANY AT ALL, I give this company a no star rating, I ordered 1x100 wipes, they sent me 1 single wipe and charged me, they would not send a returns label to send order back, for my refund, very, very poor customer service.”

Helpful Report

Posted 4 years ago

“Eine Bestellung von GB nach Deutschland die 1 Monat gebraucht & beim Zollamt mit Extrakosten abgeholt werden muss. NIE WIEDER! Das ist es nicht wert.”

Helpful Report

Posted 4 years ago

We are very sorry that you had to pay customs fee's. International orders are subject to customs by law. This is not something we can affect. Furthermore, we do not pay customs fee's as stated on our delivery information page, and in our terms and conditions. Kind regards, Single Needle

Posted 4 years ago

“My order still hasn’t arrived, it’s two weeks late despite paying for delivery. Similarly to another review I’ve received no updates at all apart from the ones I’ve chased up myself, poor customer service. Where is my refund which you have promised another customer but not me, I asked and it was “out of your hands”. 1 Star ⭐️.”

Helpful Report

Posted 4 years ago

Hello Keaton, As explained to you via email, Royal Mail are a separate company and we cannot control their delivery times. Your order was given to Royal Mail within 24hrs, however they appear to have lost/ delayed it. We have been in touch with you to arrange a replacement item which is on its way. Again, I apologize for the inconvenience and hope we have been able to suitably resolve this issue for you. Kind regards, Single Needle

Posted 4 years ago

“Never got my order. Did not get any help tracking the order, except for a bad attitude. Very poor costumer service and I lost €60,-. Will never order again”

Helpful Report

Posted 4 years ago

Hello, As explained to you via telephone, please wait one working day for a reply to your email. We were unable to give you more information about your order when you called, as you called outside of office hours. You also demanded a tracking number, yet chose standard 'non tracked' delivery... We cannot provide a tracking number if you select non-tracked delivery. Lastly, you have not lost $60. As we previously stated, if your order has not arrived within the expected delivery period, you will be offered a refund or replacement. Regards, Single Needle.

Posted 4 years ago

“haven't received it yet........”

Helpful Report

Posted 4 years ago

“I received my kit well packaged, with everything, but I can't use the ink as the expiry date is December 2020, and I received it on December 2020... I tried to join the company, with no response for now.”

Helpful Report

Posted 4 years ago

Hello, Thank you for getting in touch. You have not yet received a reply because you emailed on a Saturday which is not a working day... I am sorry for any inconvenience regarding the ink. A recent batch was wrongly labelled. There is no issue with the ink, however we will send out a free replacement on Monday. You will be notified of this via email shortly. Kind regards Tom

Posted 4 years ago

“Ordered back in May and never received my order.”

Helpful Report

Posted 4 years ago

Hello, I am very sorry to hear that your order hasn't arrived. Your order was given to the delivery service within 1 working day, however it seems it has been delayed or lost during transit. We have been in touch to offer you a replacement or a refund. Kind regards, Single Needle

Posted 4 years ago

“I never received my order - I was due a refund but didn’t get that - it has now been re processed - great products - will still order despite”

Helpful Report

Posted 5 years ago

Hello Jack, I am so sorry to hear that your order is delayed. I have responded to each of your emails. There was some confusion as you opened a new email thread for each reply meaning we had 5 open tickets for you... This has now been resolved. As per your request, you have been refunded as your order is 1 day over the expected delivery period. I hope your order arrives soon. Kind regards Tom

Posted 5 years ago

“all my other inks have from single needle have been great but the yellow ink i received was terrible :/ the pigment is rly week which was very disappointing :((((”

Helpful Report

Posted 5 years ago

Hello, I am so sorry to hear that your yellow ink was disappointing. Please could you get in touch letting us know if you'd like a refund or replacement. We always aim to resolve any customer issued as soon as possible. Kind regards Single Needle

Posted 5 years ago

Single Needle is rated 4.7 based on 1,543 reviews