“A great service offered. Skates arrived the next day around lunchtime and are extremely good value for money. The padding and cushioning inside are what you would expect from a much more expensive skate and my son is delighted. Highly recommended.”
“A good service, lovely replacement skates as first pair were too small, so the advice given was very helpful. The only thing I would suggest improving on is I've had to ring a lot of times to get through to your customer services team as it seems to go to answer machine most of the time. I left a message twice and no-one rang me back!”
Hi there,
I'm so sorry you had trouble getting through to our customer service team! We are a small group, but we do call back all messages left within 24 hours... so I'm sorry this did not happen in your case.
I will pass all this information on for you.
Please accept our apologies once again.
“Would like to say a massive than you to Skates.co.uk! The product we ordered arrived on time & at the busiest time of year. The customer service team were friendly, polite, helpful & most importantly knowledgable. Can't fault them at all! Will definitely be recommending them to other people & will definitely order from them again! Keep up the good work!”
“I'm am shocked at how they have treated me I'm a 15 year old that worked a month to save up for my order of proto wheels, 81 customs pegs, odi grips, and some bearing spacers. Th reason I'm annoyed is because when you order wells from skate you get free bearings so when my order arrived on January 20th Wednesday 2016 the package only had the proto wheels and odi grips and the spacers and I looked at the invoice and it said to follow on the 81 customs pegs and the free bearings so I'm already annoying. Then when the second package came on the following Friday the package only had 81 customs pegs in it and again I check the invoice and it has everything scribbled out except the pegs so this means that they aren't sendin me any bearings so I can install my new wheels that I've been waiting to do for a week. So I got my dad to call them up and compain they said sorry and send some that day and on the 26 January 2016 (today) I've just opened the package and they ONLY SENT ME TWO OUT OF THE FOUR BEARINGS ARE YOU HAVEING A GIGGLE THIS IS THE WORST THEY HAVE EVERY BEEN AND I'VE SPENT A LOT OF MONEY WITH THEM IN THE PAST I'M TALKING OVER FOUR DIGITS. WHO EVER WORKS AT THERE PACKAGING DEPARTMENT NEEDS SOME EYES OR NEEDS TO LEARN HOW TO READ I'M NEVER ORDERING FOR SKATES EVER AGAIN”
Hi there,
I'm sorry this has happened here. But, firstly I would like to say that we treat all of our customers with respect and help as best as we can, regardless of age, although we have only spoken to your dad on this occasion.
I have spoken to your dad via email this morning regarding the x2 bearings missing, and have arranged to send out some spares as well as the ones missing, as a good will gesture.
We're sorry you feel your have not received the great service we strive for, but I can assure you, we do everything in our power to help our customers.
If you have any further queries, please email me directly, at sales@skates.co.uk.
Regards,
Courtney
“My son hasn't used it yet it's for his birthday in February .. Looks very cool as he would say and the service was very fast.. Bought it on the Thursday it arrived Friday afternoon.. Very pleased ..”
“Great service. Bought the wrong heelys for my granddaughter so had to return them and get the correct pair. The company let me know they had the returned pair and got the new ones to me within a couple of days. Couldn't fault the service I received regarding delivery, customer service and price. Would highly recommend them.”
“I'm really happy to say my order was dispatched and delivered really quickly which absolutely made my sons day so I will be back as a very happy customer A+”
“The ordering process was very good, easy to navigate and straight forward. All questions asked were answered quickly and clearly. The skates are exactly what I wanted and arrived when they were supposed to. Will be ordering from here again.”
“Delivery was prompt, but unfortunately it wasn't the correct size brake for my sons scooter. I returned the item and they were very good at sending a returns label. Just waiting for a refund now”
Hi there,
If you have a collect+ tracking number, I'll be able to speed up the process for you! Just email it to sales@skates.co.uk, and we'll reply asap with confirmation!
“Would never buy off you again.after care terrible had 2 scooters xmas time. Which came to £360.the district c series was missing part.you wouldnt take it back.send me out a screw & bolt in stead.took it 2 e.c. cycles man told me wrong part again he had 2 file it down as it clearly didnt fit.£180 scooter faulty .AFTER CARE .AVOID THIS COMPANY”
Hi Susan,
I'm sorry you've had this experience! I have looked into this for you and it looks like you have been sent the correct parts requested now?
Regardless of this, I apologise for the service you have received. Please feel free to email if there is anything we can do for you.
