“Maybe I was a bit of a numpty but I seemed to have ordered a board without the wheels, so I had to return it and get one from Argos that fitted the budget! My mistake.....”
“So far I have received a terrible service from extremely rude staff. I have now canceled my order and Ive inquired about my refund but they are simply ignoring me. I have used them before and if they are getting your money it's all good but the moment they ain't, do not expect any type of service.”
Hi there,
I am sorry you feel this is the case! We strive to make our customers happy, not just receive the money. If you could please advise some order details, I will be able to get this situation resolved for you.
Apologies once again for the service you have received!
“Very efficient sorting out a delivery problem which was not their fault.
Their service and goods are excellent I will only deal with this company
for scooter requirements.”
“Good website, good prices, good ordering process but unreliable delivery and very slow reponse to email enquiries.
I can't comment on the quality of goods because my skates have still not arrived. I was expecting next day delivery 6 days ago. I sent two emails to the customer services and had no response so far. I would recommend selecting a delivery option that does not involve Yodel if you have a choice on ordering I wish I had!”
Hi Heather!
I am so sorry this has happened with your order. Our emails are flooded at the moment due to the Christmas rush, but we are trying our best to get back to all of our customers as quickly as possible!
Please let me know that delivery has now been made of these skates? Our tracking system is showing they have been delivered, but I would like to double check with you.
Thank you for your feedback.
“The pegs for our grandsons MGP Extreme Scooter - 12 yrs old arrived in time for Christmas. He initially did not know how to fit them, but googling it on-line gave him required information on fitting. He is very pleased with them, and will get to do stunts as he gains experience.”
“The scooter was a Christmas present for my son and was very competitively priced, he had asked for one for ages and was really pleased saying how much smoother and faster it was than his older (cheaper) scooter.
He ordered some extras (wheels, pegs and an alloy brake) which all needed modifying or extra parts buying to enable them to fit, which was a shame. Perhaps I should have paid more attention to what he ordered (he's 10) or skates could put a clearer note on saying extra parts are required?
Emailed about a small issues and got a really fast reply, even over Christmas.
Cheers!”
“Lack of communication was given 3 separate delivery dates finally got them a week later after waiting in all day for two days when phoned you to try and get a definite date had the phone put down on me poor customer service”
Hi there,
I do apologise that you have received this service. Please accept our apologies first and foremost. Please confirm that you have now received your order and this issue has been resolved for you?
Apologies once again for the miscommunication and service received.
Hi Owen,
I am sorry you've not received your order. As this was sent via Royal Mail, we have the mandatory 14 day wait before we can re dispatch any items to you. However as this time has now passed, I am more than happy to do that for you now. I have sent this out via a tracked courier, UK Mail, and you should be receiving an email with your tracking information before 6pm this evening.
Please do not hesitate to get in touch if there is anything else you need.
“Great service and kept up to date regarding purchase. Unfortunately we need to return our item as it is the wrong part. Hopefully the returns process is easy as the purchase and delivery process”
“I ordered two pairs of skates for my children for Christmas, I have to say I left ordering till the last minute but Skates.co.uk ensured I received them in time for Christmas Day, I will be forever grateful. The skates are lovely and the kids love them. Delivery was quick and price reasonable. I would definitely recommend and order from them again!”
