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Skate Society Reviews

4.7 Rating 986 Reviews
93 %
of reviewers recommend Skate Society
4.7
Based on 986 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5

Write Your review

Skate Society 5 star review on 22nd April 2024
Sierra C
Skate Society 5 star review on 16th March 2024
Angela J
Skate Society 5 star review on 7th September 2023
Vu V
Skate Society 5 star review on 2nd August 2023
Renata J
Skate Society 5 star review on 20th May 2023
Doug R
Skate Society 5 star review on 20th May 2023
Doug R
Skate Society 5 star review on 17th May 2023
Anonymous
111
Anonymous
Anonymous  // 01/01/2019
Staff are super helpful and always friendly. They are really knowledgeable regarding their products, maintenance and protection of all skating needs. 10/10 would recommend shopping here.
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Posted 1 year ago
Thank you so much for the review Jules! And thank you for letting us be part of your skate journey
Posted 1 year ago
Quick delivery, items as described
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Posted 1 year ago
We're happy we could make your shopping experience a breeze - it's always our goal to make sure you get the package you wanted and keep shipping times as short as possible. Thanks for taking the time to let us know!
Posted 1 year ago
Looks adorable and fits perfectly. My daughter absolutely loves these!!
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Posted 1 year ago
We're so glad to hear that your daughter loves them, and we hope it brings her lots of joy! Love that it even matches the board! Thank you for letting us be a part of your journey on wheels :)
Posted 1 year ago
So much knowledge in the team, made my purchase very easy!!
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Posted 1 year ago
Wow, that's amazing to hear! Thank you so much for trusting us with your purchase. We're always working hard to provide an exceptional user experience and it's always great when the effort pays off. We hope you enjoy using our product and please let us know if there's anything we can do to help in the future
Posted 1 year ago
Awesome staff, always willing to help their customers to find the right fit
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Posted 1 year ago
Our first visit to Skatescool… they were super helpful and responsive. We’re looking forward to further interactions with Skatescool, and my girls can’t wait for their first lesson.
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Posted 1 year ago
Awesome bag, and my daughter was super happy about the free sticker and pop rocks! Thank you!
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Posted 1 year ago
Thanks for fast shipping and perfect items! Will order again!
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Posted 1 year ago
Very helpful friendly service and good range of stock.
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Posted 1 year ago
Super pretty skates and love how the wheels can actually turn when you lean from side to side, very happy my daughter has such amazing first skates!
Skate Society 5 star review on 11th January 2023 Skate Society 5 star review on 11th January 2023
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Posted 1 year ago
Really happy with the helmet for my daughter. Fast shipping and Product is exactly as described. Wouldn't hesitate to purchase from this store again.
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Posted 1 year ago
Classic skater socks
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Posted 1 year ago
Have nothing but praise and thanks for the awesome customer service from Skatescool..... just purchased our family’s 6th pair of skates- always arrives safe and sound with love ✌️✌️🦘from Victoria
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Posted 1 year ago
Very disappointed with my experience at the Skate Society shop. One of the staff (perhaps the owner) was in such a hurry to walk out the door on the dot of closing time, they came out and very harshly advised the store was closing and said there wasn't time to be trying on skates. They didn't check in with myself or the staff member serving me to see where we were at in the sales process and made an incorrect assumption. I had in fact been trying skates on for approximately 20 minutes and was just finalising details with the staff member serving me to order the correct size of a chosen pair of skates as the store didn't have much stock or my size. When I went to correct the arrogant women and let her know what was happening she proceeded to call me rude!! Which is in fact very rude. Even if she was impatient and considered my factual advice unhelpful she could have kept her opinion to herself and politely ended the interaction. What was going to be a joyful and exciting shopping adventure turned quickly sour based on the rude arrogant treatment received. Thankfully there are other options to purchase the skates I wanted and I very happily gave an alternate company $450 not long after walking out the door of Skate Society. Recommend shopping elsewhere if you want a little respect....
Helpful Report
Posted 1 year ago
Very sorry to hear about your disappointment Anonymous. We remember the day in question, and it certainly was not on the dot of closing time but rather 10-15 minutes past closing time. Incredibly sorry that our "opinion" does not match your "factual advice" here, I understand it can be uncomfortable to confront reality when woefully unprepared. You had actually, in our opinion, been trying on skates for about 40 minutes, which is fine - just today we spent 2 hours with one customer and not long ago a customer who came in at opening (10am) left at 2pm with staff staying with them through their lunch break to ensure their needs were met. As a company owned and staffed by neurodiverse individuals this is a point of pride for us. The time spent is never an issue, as we understand that everyone has different complex needs and aim to cater for that. The issue only ever arises when people feel entitled to come in 10 minutes before closing and recieve that same level of care and attention even if it means that our staffs children cannot be collected from OSH in time, or eat dinner at a reasonable hour to be nice and rested and ready for tomorrows challenges. If coming in earlier is difficult, which we understand with busy life schedules it can be, we are always open to people coming in over multiple days and trips to decide on their big purchases. We endeavor to make sure all staff are across interactions like this so it can be a seamless journey for the customer. This was always available to you and we are very sorry that you decided to randomly fly off the handle at a kind, gentle and overdue reminder that our day was coming to a close instead. If losing your business is the price of having our staff free of gaslighting and narcissistic abuse, we are happy to pay it. Respect is given, not earned. However, it can be easily lost. "If you treat people right they will treat you right...99% of the time." Congratulations on being in the 1%
Posted 1 year ago
I am happy with the skates although they arrived with a different coloured stop than pictured and delivery was slow in spite of express post , but they gave me a voucher for my trouble and were nice about it so that’s cool
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Posted 1 year ago
The wheels and bearings we ordered were great quality at a decent price. Packed and delivered before Xmas, earlier than we expected! Very happy with our purchase and the service.
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Posted 1 year ago
The socks I ordered arrived quickly and they are really great, my grandchildren live them. And they look so cute. Just live them
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Posted 1 year ago
Such wonderful service! I was buying a present last minute for Christmas, and they were sold out everywhere except Skateschool. Coming from another state at this time of year I had little hope they would be picked and dispatched quickly and much to my surprise I received the skates 2 days after ordering with the sweetest little note and treat inside. They go above and beyond for their customers and I can’t recommend them enough!
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Posted 1 year ago
It has been a long time but I haven’t receive my order yet. Delivery is sooooooo slow.
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Posted 1 year ago
Great backpack and delivered on time. Will definitely purchase from you guys again 🤩
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Posted 1 year ago
Skate Society is rated 4.7 based on 986 reviews