Skincity Reviews

Name: Skincity
Rating: 4.91

4.9 Rating 9,655 Reviews

99 %

of reviewers recommend Skincity

4.9

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 0148338

Email:

enquiries@skincity.co.uk

Location:

Skincity UK, Chapelhouse Barn, Pillmoss Lane, Lower Whitley, Warrington
WA4 4DW

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Skincity 5 star review on 28th January 2021

Annabel Smith

Skincity 5 star review on 27th January 2021

Ana Albu

Skincity 5 star review on 25th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient. Items arrived quickly and were beautifully packaged 😁”

Helpful Report

Posted 5 years ago

Thank you for giving Skincity a great 5 star rating. We hope to welcome you back to the site again soon.

Posted 5 years ago

“This is the first time I’ve ordered from Skin City, and they exceeded my expectations. Not only are the prices competitive but the packaging was fantastic and the complimentary gifts were very well received and brought a smile to my face. 10/10!”

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Posted 5 years ago

We are really grateful for your review and for your custom. We look forward to welcoming you back to the site soon.

Posted 5 years ago

“Great products”

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Posted 5 years ago

We really appreciate you taking the time to review us. We hope you enjoy using your products.

Posted 5 years ago

“Prompt international shipping, cute little welcome gift and samples along with my purchase. Very impressed.”

Helpful Report

Posted 5 years ago

It’s always great to hear from our customers, especially when they have had such a pleasant experience. Thank you for taking the time to complete a review, we hope to welcome you back soon.

Posted 5 years ago

“Excellent”

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Posted 5 years ago

Thank you for rating the Skincity site 5 stars. We hope to welcome you back again soon.

Posted 5 years ago

“Wow! The product I bought is lovely! What a surprise I got when it arrived and in the box was a lovely smaller box with a little gift in with a heartwarming story as well as a tester of another relevant product and a zip bag and shopping bag! What care was taken with my little parcel. Thank you so much!”

Helpful Report

Posted 5 years ago

It’s important to everyone at Skincity that our customers have a pleasant and fuss free shopping experience, thank you for taking the time to review our site. We hope that you enjoy your products and look forward to welcoming you back to the site soon.

Posted 5 years ago

“Easy website with a speedy delivery service.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to complete our customer satisfaction survey. It’s great to hear that we did so well with your order and look forward to welcoming you back to Skincity soon.

Posted 5 years ago

“As advertised”

Helpful Report

Posted 5 years ago

Thank you for completing our online review. We are so pleased to hear that you enjoyed your experience, we hope that next time you shop with us we can earn that extra star!

Posted 5 years ago

“Great prices, fast delivery”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our services. We are glad you enjoyed your shopping experience and hope to welcome you back soon.

Posted 5 years ago

“It made my day receiving my order from skincity, the pacķaging was beautiful, and when i opened to find the extra gifts it really was above and beyond...so much so I sent a whole vlog to my friends reviewing everything...we need more companies like skincity 10/10.”

Helpful Report

Posted 5 years ago

It’s always great to hear from our customers, especially when they have had such a pleasant experience. Thank you for taking the time to complete a review, we hope to welcome you back soon.

Posted 5 years ago

“Huge choice of top products, my order arrived within a couple of days very well packed, with some surprise extras..a lovely touch”

Helpful Report

Posted 5 years ago

It’s always great to hear from our customers, especially when they have had such a pleasant experience. Thank you for taking the time to complete a review, we hope to welcome you back soon.

Posted 5 years ago

“Fast delivery, excellent product and free trial product was included.”

Helpful Report

Posted 5 years ago

Thank you for rating the Skincity site 5 stars. We hope to welcome you back again soon.

Posted 5 years ago

“Quick and easy. There were also a few really sweet surprises in my package aswell. Haven't used my sun lotion yet because there has been no sun yet!!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our services. We are glad you enjoyed your shopping experience and hope to welcome you back soon.

Posted 5 years ago

“Speedy delivery, product was packaged beautifully. The bonus of a free sample was very welcome and would definitely encourage me to use Skincity again.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to complete our customer satisfaction survey. It’s great to hear that we did so well with your order and look forward to welcoming you back to Skincity soon.

Posted 5 years ago

“Great products at a good price and average delivery BUT ridiculous ammount of packaging with 'free' stuff. A really cheap make up bag and tote bag and a little doll. I really hate waste, I didn't ask for these and they will all go in landfill. Appallingly bad eco unfriendly. Before the name change this was a great company. Will not be using again there are many more sites out there who do not send unsolicited junk.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our services. I can confirm all of the packaging we use is recyclable, the tote bag and make up bag are also re-usable and are used as padding in our packages to save any excess packaging. I can also confirm the Kokeshi is made from a recyclable resin. Good news, we will be introducing a basic packaging option on our website by the end of the year to give customers a choice of which packaging the would like. Someone from our customer care team will be in touch shortly. With love, Skincity.

Posted 5 years ago

“Excellent customer service. Only thing that’s misleading is the delivery option is next day but it’s acutally next day from dispatch.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our site. We hope to welcome you back again soon.

Posted 5 years ago

“Fantastic service when I emailed with a query. Great prices and quick delivery. Only downside was the amount of waste packaging. Whilst the packaging was beautiful I felt I had to throw away a lot of waste after only ordering a small 50ml product.”

Helpful Report

Posted 5 years ago

Thank you for completing our online review. We are so pleased to hear that you enjoyed your experience, I can confirm all of the packaging we use is recyclable, the tote bag and make up bag are also re-usable and are used as padding in our packages to save any excess packaging. I can also confirm the Kokeshi is made from a recyclable resin. Good news, we will be introducing a basic packaging option on our website by the end of the year to give customers a choice of which packaging the would like. We hope that next time you shop with us we can earn that extra star!

Posted 5 years ago

“Good service.. pleasantly packaged and arrived with no delay”

Helpful Report

Posted 5 years ago

We are really grateful for your review and for your custom. We look forward to welcoming you back to the site soon.

Posted 5 years ago

“Amazing service and great products”

Helpful Report

Posted 5 years ago

It’s always great to hear from our customers, especially when they have had such a pleasant experience. Thank you for taking the time to complete a review, we hope to welcome you back soon.

Posted 5 years ago

“Great range of products and very good pricing. Fantastic delivery time with gorgeous packaging.”

Helpful Report

Posted 5 years ago

We really appreciate you taking the time to review us. We hope you enjoy using your products.

Posted 5 years ago

Skincity is rated 4.9 based on 9,655 reviews