Skincity Reviews

Name: Skincity
Rating: 4.91

4.9 Rating 9,655 Reviews

99 %

of reviewers recommend Skincity

4.9

Based on 9,655 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 0148338

Email:

enquiries@skincity.co.uk

Location:

Skincity UK, Chapelhouse Barn, Pillmoss Lane, Lower Whitley, Warrington
WA4 4DW

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Skincity 5 star review on 28th January 2021

Annabel Smith

Skincity 5 star review on 27th January 2021

Ana Albu

Skincity 5 star review on 25th January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a quick service. The gifts were a lovely touch and the presentation is quality. Will order again in the future.”

Helpful Report

Posted 5 years ago

We really love to hear from our customers. Thank you for taking the time to review us, and thanks for leaving such great comments.

Posted 5 years ago

“Very reliable and next day delivery, excellent.”

Helpful Report

Posted 5 years ago

Thank you for giving Skincity a great 5 star rating. We hope to welcome you back to the site again soon.

Posted 5 years ago

“Fantastic delivery - super efficient! Great products and great prices.”

Helpful Report

Posted 5 years ago

We are really grateful for your review and for your custom. We look forward to welcoming you back to the site soon.

Posted 5 years ago

“Very good service, but most importantly, very good price on the cream I purchased!”

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Posted 5 years ago

We really appreciate you taking the time to review us. We hope you enjoy using your products.

Posted 5 years ago

“Great customer service when wrong product was delivered. Correct product delivered next day.”

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Posted 5 years ago

Thank you for rating the Skincity site 5 stars. We hope to welcome you back again soon.

Posted 5 years ago

“great retailer, love their selection of products and that they're official stockists for skinceuticals and skinmedica (and many others!). I love that they have options for sustainable packaging when delivering! Delivery is always prompt and i love the sample they put in with each delivery.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to complete our customer satisfaction survey. It’s great to hear that we did so well with your order and look forward to welcoming you back to Skincity soon.

Posted 5 years ago

“Unbelievably quick delivery! I was actually on holiday in Spain the day I ordered and due to land back in UK the next evening... And it had been delivered that day! Brilliant service thank you”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our site. We hope to welcome you back again soon.

Posted 5 years ago

“Product arrived on time...excellent packaging..no complaints”

Helpful Report

Posted 5 years ago

We really love to hear from our customers. Thank you for taking the time to review us, and thanks for leaving such great comments.

Posted 5 years ago

“Great service.”

Helpful Report

Posted 5 years ago

Thank you for giving Skincity a great 5 star rating. We hope to welcome you back to the site again soon.

Posted 5 years ago

“Nice product ruined by trashy cheap plastic toy!!! I’m an adult buying a £33 product!! What a waste of time”

Helpful Report

Posted 5 years ago

Thank you for taking the time to to review our services. Every order is important to us and we want you to feel truly special when you receive your Skincity parcel, so we always take extra care to wrap your products beautifully and thoughtfully. Gone is the excessive packaging and hard-to-recycle padding. Instead, orders sent with our signature wrapping experience will receive our recyclable Skincity tote bag to protect and cushion your products in transit. Every signature wrapping order also includes a make-up bag, a free sample, a copy of Skin Health Magazine (where possible) and one of our Kokeshis. We have now introduced Basic Wrapping which includes minimal packaging a sample but no bags, kokeshi or magazine. Someone from our customer care team will be in touch shortly. With love, Skincity.

Posted 5 years ago

“Great service and great service, very happy.”

Helpful Report

Posted 5 years ago

We are really grateful for your review and for your custom. We look forward to welcoming you back to the site soon.

Posted 5 years ago

“Brilliant service, great product. I have been buying products from skincity for a while I have never been disapppointed with the products or the service I receive. I find the products good value for money. Also there is always someone to answer the phone and help with advice. The products always packed well and delivered on time or early”

Helpful Report

Posted 5 years ago

Thank you for taking the time to complete our customer satisfaction survey. It’s great to hear that we did so well with your order and look forward to welcoming you back to Skincity soon.

Posted 5 years ago

“a refreshing surprise when I got my products”

Helpful Report

Posted 5 years ago

We are really grateful for your review and for your custom. We look forward to welcoming you back to the site soon.

Posted 5 years ago

“Such a cute little delivery , products are legit 🙌🏻”

Helpful Report

Posted 5 years ago

We really appreciate you taking the time to review us. We hope you enjoy using your products.

Posted 5 years ago

“Plastic gift so superfluous . Watching carbon footprint & planet!”

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Posted 5 years ago

Thank you for rating the Skincity site 5 stars. We hope to welcome you back again soon.

Posted 5 years ago

“Easy ordering and speedy delivery.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review our services. We are glad you enjoyed your shopping experience and hope to welcome you back soon.

Posted 5 years ago

“Loved everything about this company, products/availability, cost, delivery and yes the freebies, which were a lovely surprise. Highly recommend a look see!”

Helpful Report

Posted 5 years ago

We are really pleased that you enjoy shopping with us. Thank you for recommending our offers and our store. We hope that you enjoy your products and look forward to welcoming you back soon.

Posted 5 years ago

“Super products. Very good service. Shipping to DK is no problem.”

Helpful Report

Posted 5 years ago

Thank you for rating the Skincity site 5 stars. We hope to welcome you back again soon.

Posted 5 years ago

“Fantastic service order arrived so quick and free postage definitely using Skincity again!”

Helpful Report

Posted 5 years ago

It’s always great to hear from our customers, especially when they have had such a pleasant experience. Thank you for taking the time to complete a review, we hope to welcome you back soon.

Posted 5 years ago

“The packaging! Oh my god! It was completely unexpected, and I won’t describe it and ruin the surprise for any new customers, but I was in awe. So much care was put into it when there was absolutely no need. That’s what I call customer service!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to complete our customer satisfaction survey. It’s great to hear that we did so well with your order and look forward to welcoming you back to Skincity soon.

Posted 5 years ago

Skincity is rated 4.9 based on 9,655 reviews