SkipTheDishes Reviews

Name: SkipTheDishes
Rating: 1.09

1.1 Rating 412 Reviews

1 %

of reviewers recommend SkipTheDishes

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Metrics

1.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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SkipTheDishes 1 star review on 25th October 2024

Billy G

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just a suggestion for skip the dishes you should now screen all your drivers before you hire them they're having just any dirt bag apply and deliver your stuff just because they don't have a criminal record doesn't mean they have experience with customer service the drivers lately have been lousy tonight I ordered a supper from the restaurant for a family spent over $50 and the delivery order never even showed up I had to speak to two different Representatives because the first guy left just to get a credit and then call the restaurant to have them deliver which again the restaurant was out of the money so anybody who thinks about ordering through skip the dishes just call the restaurant these restaurants that are struggling are starting to have their own delivery drivers seeing how important it is because this company rips them off and rips you off as a customer and it's just been frustrating cuz this is like the 10th 11th or 12th time that I've had this problem with this company”

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Posted 3 years ago

“Customer service is absolutely terrible and will only give canned responses. When I couldn't log in (their issue 'unknown error'), they told me they were sorry for the inconvenience and they would notify the RESTAURANT on my behalf. I waited over an hour for a password reset. This was to get invoices for my business. Their receipts don't show payment type or anything, so the receipts are useless. They have lost my business. I would buy ~$300 per week for my staff. Now it is an accounting nightmare.”

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Posted 3 years ago

“Customer service is slow and painful. I had two issues with skip . One was a previous order for Popeyes. The order was old and dry. I was issued a credit. This morning made a order for breakfast. The order was confirmed delivered by the driver. He drive to the address and never got out of his car. I was issued credits that I will have to use. However after that I recommend DoorDash. Never again. Will I use Skip.”

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Posted 3 years ago

“"An unknown error occurred" simulator.”

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Posted 3 years ago

“Waited over an hour for food that didn't come. Chat support wouldn't follow up asap with driver despite me asking many times. Triplet 8 year olds melting down because no dinner and almost their bedtime. Chat support disconnected me when I said I would wait while they follow up. Restaurant said order was picked up so where is the food? Where is the customer service?”

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Posted 3 years ago

“Second week in a row they have messed up our order. Last week they delivered somewhere else. I contacted them and they said they would refund me but they haven't. This week we only got half the order. The chat line is useless. Never going to order from them again. Horrible.”

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Posted 3 years ago

“complete horses hit, buy a $50 gift card, redeem it and then they just delete my account from the system! what a scam!!!!!!”

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Posted 3 years ago

“Skip the dishes is the worst delivery service and horrible customer service. I had multiple instances where i had the wrong order delivered, missing items etc... They give you a refund or skip credits great, but do not refund you the tip or delivery fee. So i pay for someone and tip them to deliver not my order and missing items. Then i have to pay for delivery again and tip someone else to deliver the correct food. Not only should they refund your full order but should compensate for the mistake. The excuse is the restaurants fault. I ordered from your service not the restaurants. Never will i use skip, Uber eats thank you for full refunds and credits my business is going there.”

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Posted 3 years ago

“The worst delivery service. They are very unreliable. I've had 5 instances where my food has not even shown up. On top of that, dealing with customer service is a headache. They are extremely slow to respond and didn't even issue me back a full refund for food that I didn't receive. I will most definitely be switching to uber eats because I'm sick of skip the dishes.”

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Posted 3 years ago

“I use the app for the first time today and what a worse experience I had. The deliver never deliver my supper! Can you imagine you have ordered the supper for your entire family and never got the food? You should evaluate better on how the delivers behave!!!!!!”

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Posted 3 years ago

“The majority of the drivers are disrespectful and don't feel the need to follow road rules and I have watched several times as several of them have been asked NOT to park in certain areas but NEVER listen. They also like to stand around in the parking lot and talk for 5+ minutes after retrieving food so customer food gets cold on them but the restaurant has to pay for it.. terrible hiring team and terrible way worse delivery team..”

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Posted 3 years ago

“I ordered from Skip the dishes in December for lunch for my friend and myself . I ordered it around 1 pm and according to the tracker it arrived at 3:45 pm , after 2 hrs and 45 mins, when i went soen my building to pick it up, there was no one. They did not even call me to inform to come and pick up. it was past lunch time and went down to check as per the tracker, there was nothing left, no delivery person , no food. I called them , they investigated for like half an hour and sorry the driver must have given to the wrong address. I asked for a refund and was mad, as my friend was invited by me for lunch . Oh we will process the refund and when I asked about my time wasted, I will ask my manager. I haven't received any call yet. I promised myself , I will never order from here next time. Pathetic customer service and no refund and they value the customer like zero, and from my side they get a review of zero.”

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Posted 3 years ago

“I would give a zero review if I could. We have had three wrongful charges on our bank account from skip the dishes. We did not make these orders. They do not show up in our history of our skip the dishes account but they came out of our bank account. I tried to contact customer service, that was a waste of time. So basically this company has stolen over 76 dollars of my money. I would not and do not recommend this place to anyone. I do not have receipts to show as I did not make these purchases they are crooks.”

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Posted 4 years ago

“I placed the order with Skip the Dishes, they cancelled it , I have never received it, asked for my money back, but they only gave me refund in points, which I did not want, spoke to them on line number of times, still no refund. therefore I would never order from them again.”

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Posted 4 years ago

“Poor customer service. Their courier delivered at the other mariot hotel we never got our food and the only offer is refund!”

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Posted 4 years ago

“We order in 2 hours in advance our Christmas dinner. The driver arrives at the restaurant and sits there for over hour. When I contact customer service the driver tells them they are closed. How can you be accepting order if restaurant is closed. I called the restaurant they answered and said they are closed at 10pm our order was for 6:15pm. I got in reach with owner from the restaurant and they inform us that our food was release to driver. Driver took food and told customer support they were closed. Customer support also called and said they couldn’t get hold of anyone. Very strange that we could get through. They don’t want help customer to get their food but just say they’ll cancel order and refund credits. Why would I like to use service again if you can’t provide correct service. Very disappointed with their service”

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Posted 4 years ago

“Customer service is very poor. I’ve contacted customer service enough to see that they only provide vague answers when contacting them. I would recommend DoorDash or Uber Eats over SkipTheDishes. This exact situation has happened multiple times - I’ve waited nearly 3 hours with dishonest wait times and a compensation of $5 in Skip credits. Take your business elsewhere.”

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Posted 4 years ago

“Twice in a week the drivers delivered my order to my neighbours and I'm in a multi family unit where the house numbers are mentioned. Customer service takes an hour to give credits and they verify what your saying as if its an investigation rather than improving service.”

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Posted 4 years ago

“so my company sent me a gift card to my company email which blocked a link on their email due to security reasons, and its essentially impossible to get my gift card even after reaching out to customer service. Garbage experience, Garbage company.”