“Extremly bad site to deal with . This is the 1st time to deal with them , order number SOWABXXXX . On their site , It is mentionned on stock and shipment will ocur in 3-5 days , 3 weeks afterward nothing has been shipped . Very rude customer service !!”
“The worst company I've ever ordered from. We ordered a set of chairs 1.5 months ago and we are still waiting for them. Delivery time was 10 days but we waited 3 weeks. They delivered 2 boxes, one had the legs from the chairs and the other was full of paper and bags and there were no chairs. We complained to the website and waited another week for a reply. They promised to send new ones but we are still waiting for the tracking number. It's been 1.5 months and still no chairs. Would not recommend ordering.”
“I have waited 2 months for my items. My money was taken straight away. I am left without my items and it is impossible to speak with anyone. Their items look nice online but you must AVOID this company.”
“terrible!!!!!! Sin contestacion a la eapera de que hacer con un sofa en garantia, habiendolos contactado mil veces me dicen que tienen hasta 10 dias y que ya me lo diran!!! Nunca he visto esta calidad de servicio al cliente tan mala”
“From my personal experience I would advise potential clients to AVOID SKLUM AT ALL COSTS! These guys do not replace or reinburse you when they sell you defective products!
I bought 2 EXTERNAL garden armchairs at 190€ each advertised as FOR the GARDEN. After less than 1 year one of them has broken due to bad quality wood in 2 places. Their reaction? To immediatly blame me and try and tell me that they are not gaurenteed as they were exposed to the weather.
FIRSTLY, they have only been exposed to indirect weather as they are on a terrace that has an overhang.
SECONDLY, in the description of the product they are described MANY times as being suitable for the garden and there is absolutely no mention of protecting them from the elements!!
Don't go near this company. It's a shame as they have nice looking furniture but they refuse to provide the sort of after sales service you would expect for the prices you pay!”
“2 very experiences. Twice of money taken from the account and not receiving the product. First time I placed a very big order for my new appartement. The dining table was not delivered. I had to sent them a photo of the missing box. Money was never returned. Almost 500 euros.
Now I placed a small order. I was mad but convinced it had been bad luck. But no!
Money taken from account. Email received that there was a problem with the payment although they had taken it from my account. 4 emails. No reply. Luckily this order I placed via PayPal and thanks to them I got my money back.
This website is risky business. Might go well but might go wrong! I had 2 out of 2.
It's clear that this website for me is a no go from now on.”
“I’m rating my experience with Sklum Germany with one star but I wish i could rate with cero stars or -10 starts because the experience I’m having with them is simply the worst nightmare you could think about…i was waiting for months for a delivery that never came. Once I quit hoping that I was ever going to receive my bed, I asked for a refund. It’s been over a month since the finally confirmed having made the refund but no money has showed on my account. I have written several emails asking them to attach a proof of the refund so I can find out where my money is but the keep answering my emails with stupid information that doesn’t help anybody. They are nowhere to be reach and i feel helpless. IT IS THE WORST EXPERIENCE EVER! They’ve basically stolen 800 euros from me. DO NOT EVER BUY FROM THEM.
Reklamation 4082883”
“Never buy a coach with Sklum in Spain. They hire Seur to this kind of product that is delivered by modules. They only tried one deliver and since then the product is always in transit. Seur is always answering you through a bot and Sklum always blames Seur (logistic partner that they decide to hire for this kind of delivery) and don't give you any solution. Sklum everyday tells you that they take note of your claim and they will send you an email with any update. That update has never come yet. They are always making up excuses to keep you waiting. It is a shame.”
“Order ID : NBPOGLCVR
Items are of poor quality. Both Dog beds are broken, due to inadequate quality and engineer flaws.
Email sent to Customer Services but Zero response.
question : How quick did the company reply to your queries?
NEVER”
“service is marginal, third world and shameful.
The day you have an incident, Sklum does not exist nor does it give you solutions! the order tracking information is false and they manipulate.
a week with my product sent to another place and another person with another ID and no one gives a solution, regrettable unprofessional attitude.
If you buy, you are alone in the event of any incident.”
“I've ordered four chairs in natural matt teak. What I've got instead is four full gloss varnished chairs. I've reported the problem but they rejected it saying I've go what I've ordered. In the pictures the chairs are no doubt matt and in the description nowhere they have mentioned it's varnished. To be honest, varnishing teak is very unusual as teak wood has a very good waterproof property, it is absolutely not necessary and it destroys its beauty. Now I wait for Klarna to handle my issue as I won't pay for shipping back and forth to get rid of these chairs. I'll update my post as my case evolves.”
“Een salontafel van €300,- besteld. Na afleveren waren we eigenlijk al teleurgesteld omdat krasjes en putten binnen een week zichtbaar waren, alsof het blad geen seal laag heeft. Echter na 3 maanden ontstaan er scheuren over de gehele breedte alsof de tafel gaat ‘breken’. Na een zoektocht contact kunnen krijgen via incidentenformulier waarop het antwoord van Sklum was; excuses voor het ongemak. Maar dit valt niet onder garantie.
Al met al, voor €300.- een tafel binnen 3 maanden onbruikbaar.”
“I've bought a couch on the website on 18/11/2023, today is 30/01/2024 and I do not have the couch or the refund.
I was not contacted by the delivery company (Dachser) to schedule the delivery, so when they did show up I was not at home. When I contacted the company to reschedule the delivery, no one knew where my couch was. When I got in touch with Sklum, they didn't know where my couch was from 9 December 2023 until 5 January 2024. And now that they did figured out where it was, they want to give me a partial refund since the delivery was not possible because I wasn't home. And I wasn't home because I had no information that the couch would be arriving before time it actually arrived.
I'm trying to solve the issues for more than 2 months now and still debating via email with the store. Terrible service, not worth it.”
“I ordered online and paid. After a while I got status that furniture is not on stock. And 2 mails both with only title and both with different message. Chat bot is not helpful. It completely unclear for me now what will happen. Will i get my order or not. I need someone to clearly explain the status. Otherwise I will cancell my order. And inform all possible portals on this. This is not good customer experiance. I purchased an exp3nsive furniture.”
“Bad Experience, I am so stressed. Very difficult to get SKLUM to complete order. I recieved only 4 chairs of a total of 12 ordered. Lazy attitude to customers once the get your money. I paid over €1300 They fob you off when you do get your order comp;eted.
SAVE YOUR MONEY AND MENTAL HEALTH...
DO NOT BUY FROM THEM”
“I ordered TV Cabinet and bookshelf - Uain Style. The two items are good quality (Recycled Wood) and there are no missing elements.
Only 4 stars due to longer than expected delivery time.”
“Ordered a 2 secton L couch. It arrived late, with missing feet and it turned out to be out of cheap polyester, whereas on the website it says it is made out of linen.
It came with 5 feet for all 2 sections. 1 of the feet is different than the others and they only came with 2 screws to attach them.”