“Dzieki Bellissima Casa uratowałam moje pieniądze. Polskim klientom poecam kontakt www.bellissimacasa.pl
Warto spróbować zakupów przez nich.
Mają te same produkty.
Thanks to Bellissima Casa I saved my money. I recommend Polish customers to contact www.bellissimacasa.pl
It is worth trying to buy through them.
They have the same products.”
“Ordered a bed, not a cheap one. It arrived completely broken.
Getting in touch with the store is almost impossible. The automated chat keeps on answering irrelevant answers.
Eventually after many emails, I was able to reach an agent on WhatsApp (worked only twice) to ask to send it back.
This process took many days, and I got a confirmation to send it.
But, only if I pack it in its original form. We are talking about a huge bed. It arrived completely broken and now I have to pack it. Ok, did so.
Was told that I will be contacted from a company that will pick it up.
It’s been weeks now. No one contacted me, I can’t reach any agent. Automatic msgs keep on telling me the same useless information.
I am stuck with a huge broken bed, packed, in my small apartment that I payed good money for. And am still waiting.
Stay away from this terrible platform!”
“Terrible customers service. Only chatboxes, no possibility for direct mailing or get someone on line, there is a phone number on there site that doesn't exist. No personal contact whatever. First experience: they have send my furniture to a wrong delivery adress, they send it to Holland, I live in Belgium??? Got my money back, but I want the furniture so I ordered again. 2th delivery was ok. 3the order they promised max 10 working days to deliver, now I notuced that it taks minimum 20 working days because some items are missing. I want to get the items that are already available. Not possible to reach a contactperson. I'm not sure I will be delivered. I never order here again.”
“Still waiting for my order after placing it in April 2024 they took the payment of £1500+ at the same time with delivery due 21st July and used the excuse they were waiting for 1 item before shipping. I cancelled the outstanding item and as of today 15th August 2024 they have still not shipped the remaining order. They only accept calls between 8am and 1pm and you cannot speak to anyone in Spain to complain - I will not be ordering anything else from this company. BUYERS BEWARE!!”
“I am absolutely appalled by the blatant scamming tactics of this company. We placed an order for nine products, and they had the audacity to deliver only two of them. When we reported the missing seven items, they claimed the issue was "resolved" despite us receiving nothing further. To make matters worse, there is no contact email to reach out for assistance, leaving us completely in the dark.
This company is clearly engaging in fraudulent activities. They are stealing from customers and must be involved in something illegal. We are seriously starting with a demand letter, followed by debt collection, and taking them to court if necessary. This is a warning to anyone considering doing business with them: stay far away.
Order number is SNABWNPPD, and placed end of May. Still not resolved.”
“1 month later still no money. They keep lying that they sent me back MY MONEY. And that my bank is taking 1 month to receive it.
ABSOLUTE DISGRACE. WORST COMPANY
Customer service is the worst I have ever seen!
CALL ME I DARE YOU”
“Extremely Disappointing Experience with SKLUM
I ordered four chairs from SKLUM, and to my surprise, only the seats were delivered—without the necessary chair legs. This renders the chairs completely unusable. I tried contacting customer service, but that turned out to be nearly impossible. Although their website states they are available by phone daily from 9:00 to 14:00, this is far from the truth. On most days, I was redirected to an automated message stating they have no phone service available.
After numerous attempts to resolve the issue over the phone, I am still no closer to a solution. I’m now stuck with four unusable chairs and no resolution in sight. This is absolutely outrageous, and I feel completely ripped off. I will NEVER order from here again. What a disappointment.”
“I regret not listening to all the negative reviews. I requested a refund b/c the colour and quality of the carpet were so poor in person. It's been "under review" for 5 days now and zero news - when I only have 14 days to return. This seems like a stalling tactic to not refund me for a poor quality product. The waiting period after purchase also took a long time.... around 3 weeks from ordering to receiving and it was only chairs and a carpet”
“The incident number is #SK-21871156.
As far as I understand, Sklum did not even ship my paid product to me. However, Sklum's customer support specialist is trying to blame the delivery company for that.
Regardless of who exactly is to blame for the loss of my order, I do not understand why I should suffer. Sklum should have immediately sent me the missing item or refunded my money, but neither happened.
Customer support works poorly. I receive one letter a day, the problem hasn't been solved for almost 2 weeks and it is unknown how many more weeks it will take to solve it.
Previously, I recommended Sklum to the expat community in Portugal, but now I am incredibly disappointed, regret it, and have to take my words back.
It is a shame that such a wonderful store is losing its reputation due to the poor service of its employees.
I found many comments on LinkedIn in which people call Sklum scammers because they also became victims of your customer service, namely complete indifference, and lack of ability to solve the problem.
I tried to resolve the issue peacefully and privately, but now my goal is to warn everyone who wants to place an order in Sklum that you risk losing your money and getting a lot of stress instead of the expected product.”
“They sell products that are out of stock, but they charge the customers. I payed for chairs that would ship end of June 2024. Then shipping was delayed to end of July 2024. And now shipping is AGAIN delayed to end of August?
But they already have taken my money!
SKLUM is the worst. Utter disgrace.”
“Absolutely the worst experience. Bought a sofa, initiated a return the day after I received, and the absolutely worst experience begun. Have been waiting for almost 2 months for them to pick it up and nothing. Every week I contact customer support, which keep telling me they have request an urgent transport and to contact them the following week if I don’t hear from the logistics company. Every time you try to contact customer support is a nightmare - no phone, no email, you can only use WhatsApp and speak to an automated machine for ages before you can actually go through an agent, who are just as good as the automated machine. Tell you to wait, completely useless, refuse to pass to a manager and close the chat without asking you if the issue is solved. I’m still waiting for the sofa to be picked up and for my money to be refunded. Completely unbelievable and will never buy anything from them again”
“my order should have been delivered over two weeks ago, it still did not arrive, sklum only answers via chatbots. transport company does not reply to email either. bad experience”
“Żałuję, że skusiłam się na zakup w tym sklepie. Zamiast zamówionego przeze mnie stołu do jadalni, po miesiącu oczekiwania na przesyłkę otrzymałam niski stół ogrodowy. Próba zwrotu to kpina, nie ma infolinii w języku polskim ani angielskim, na whatssapie odpowiada bot (również nie po polsku). Zamówiona przez SKLUM firma transportowa CEVA oznaczyła moją paczkę jako nieodebraną, bo kierowca nie raczył po nią wejść do budynku, mimo, że jestem na miejscu. Na moją prośbę pilnego kontaktu nikt nie odpowiada. Szczerze odradzam zakupy w tym miejscu, szkoda nerwów i czasu.”
“SCUM!!!
After waiting for months for my order to arrive, delay after delay, I finally received my order, in which there was a carpet. I could not try it properly as I went on holidays the day after they finally delivered and it's a carpet to put on the outside while it's raining since 2 months...
I finally open it and the measures are 40 cm shorter than stated. I contact the customer care and they say it's stated on the product info page: they put 340x200 in the product title and then if you go lower and lower in the page it says ~300 x ~200 = 40 cm shorter, next time I can also pay you ~the price
BUT you can only ask for refund within 4 days. Or, if you push and annoy the customer care a bit harder, it's 14 days. For their mistake. After infinite delays and providing false information. I contacted them on the 15th day... so "they can do nothing"???
This customer care has zero flexibility and understanding of the situation. terrible.
I will be happy to do everything I can to contact them through legal help.”
“Avoid - Scammers and Impossible to Reach
UPDATE 23 MAY AFTER BUSINESS REPLY
Still have heard absolutely nothing from this business.
-----------
I placed an order for a coffee table in February. I was only sent the legs (there weren't even enough boxes delivered in shipment to be able to hold a coffee table top).
They initially kept stating it was "marked delivered". I have been battling to get the rest of the coffee table sent. It is near impossible to reach someone at this company. They only agreed to send the remainder of the coffee table when I filed a dispute with my credit card company.
They said they realized the mistake and would send the rest of the table out when I'd closed the dispute. It has been over a month since I closed the dispute and I can't get a hold of anyone and I have no coffee table top. I am out about £400. When I try calling I sit on hold for about 7 mins and it drops me. I've tried emailing multiple times and nothing. Going to have to open another dispute and hope it gets rectified. Absolute nightmare.”
