SkullJewelry.com Reviews

Name: SkullJewelry.com
Address: 10939 North Alpine Highway, Suite #125, Highland, Utah
Rating: 4.81

4.8 Rating 1,316 Reviews

95 %

of reviewers recommend SkullJewelry.com

4.8

Based on 1,316 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8664575855

Location:

10939 North Alpine Highway, Suite #125, Highland
Utah
84003

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SkullJewelry.com 5 star review on 8th December 2024

THOMAS J BOTTARI JR

SkullJewelry.com 5 star review on 22nd July 2024

Patrick Miller

SkullJewelry.com 5 star review on 18th June 2024

Larry Fawcett

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the ring was bigger than another 9 size ring I have. There are sharp edges on it also. My next order will arrive Thursday. Hopefully it will be of better quality and fit. Half sizes would be nice.”

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Posted 3 weeks ago

“I will Raye better when my item arrives but you do have great pieces from what I have seen”

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Posted 10 months ago

“Have not received it yet”

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Posted 11 months ago

“Had difficulty finding phone #s and difficulty maneuvering in site”

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Posted 11 months ago

Very sorry you had a difficult time find the phone number. The phone number is actually listed on the top left of every single page on our site.

Posted 11 months ago

“Have not got ring yet will give update when I do”

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Posted 1 year ago

It is Monday morning @ 10:55am here in Utah. You placed your order on Friday at 8:57pm so your order was shipped on Saturday so it would be almost impossible for the Post Office to have delivered your order that fast. Here is your tracking number again so you can track your order: https://tools.usps.com/go/TrackConfirmAction_input?strOrigTrackNum=9400111206239586026485

Posted 1 year ago

“Website not that easy to navigate when all the other offers pop up.”

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Posted 1 year ago

Hi Lou, thank you so much for taking the time to share your feedback about SkullJewelry.com. At SkullJewelry.com, customer satisfaction is our top priority, and we are committed to providing a seamless and enjoyable shopping experience for everyone. Warm regards, SkullJewelry.com Team 🙏 PS please use code 'REVIEW' on your next order to take an additional 20% off, get free shipping and no tax. And yes even on sale items :)

Posted 1 year ago

“I bought a skill ring that had the number 13 on it. It is tiny and one can hardly make out the number - it looked bigger in the picture. Also, it was suggested that I get a size 10, since I’m a 9.5 and it doesn’t come in half sizes. It’s too big. Now I have to pay to have it resized. Not an ideal situation.”

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Posted 1 year ago

Hi Leo, thank you so much for taking the time to share your feedback about SkullJewelry.com. Would a size 9 work for you? Best regards, SkullJewelry.com

Posted 1 year ago

“Overall it'd pretty great. My only complaint is how disorganized or unsorted the search option is.”

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Posted 1 year ago

Thank you for you review. We agree that the way the search feature works is unorganized and confusing. We are working with the software company we lease the software from to fix this.

Posted 1 year ago

“Had a couple of items in cart. Left them for a day. Received email offering an additional 15 percent off. Tried using the offer but would not accept the code. Only one code per order. Why send an offer if you don't honor it.it is frustrating and turning me off.”

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Posted 1 year ago

Dear Don, Thank you for taking the time to share your feedback with us. We truly value your opinion and want to extend our sincerest apologies for any inconvenience you experienced with the promotional offer. We understand how frustrating it can be when things don't go as planned, especially when it comes to saving on your purchases. Our aim at SkullJewelry.com is to provide our customers with the best value, which includes offering competitive prices, free shipping, and no tax benefits. As you mentioned, buying directly from us allows savings of 53-72% on average, which we are incredibly proud of. However, our current business software does impose certain limitations, such as being unable to apply multiple coupon codes on a single order. This is not to undermine our appreciation for our customers but rather a measure to maintain our ability to offer these substantial savings consistently. We realize this policy might not have been clear at the time of your purchase, and for that, we apologize. We are continually working on improving our processes and policies to enhance our customer experience. Your feedback is invaluable to us as it helps identify areas where we can improve. As a token of our appreciation for your feedback and to help make things right, we'd like to offer you a special one-time discount on your next purchase. Please contact our customer service team with this email, and we'll ensure a smoother and more satisfying experience. Thank you for bringing this to our attention, and for giving us the opportunity to make things better. We hope to have the chance to serve you again in the future and exceed your expectations. Warm regards, Linda Customer Service Manager SkullJewelry.com

Posted 1 year ago

“Absolutely beautiful! My only problem is it's a bit small so i can't wear it like I would like to!”

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Posted 1 year ago

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you find our jewelry absolutely beautiful! We understand your concern about the size not being exactly what you expected, and we sincerely apologize for any inconvenience this may have caused. We strive to ensure our customers are completely satisfied with their purchases, and we stand behind our products with a 30-day refund policy and a 1-year exchange guarantee. If the size is not perfect for you, we would be more than happy to assist you in exchanging it for one that fits you just right. Please reach out to our customer service team at your earliest convenience, and we'll make sure to take care of you. Your satisfaction is our top priority, and we hope to turn your experience into a 5-star satisfaction. Thank you for choosing our jewelry, and we look forward to serving you again soon.

Posted 1 year ago

“You folks gave me $10.37 in VIP MONEY. NATURALLY what I wanted was .20 UNDER your $25 minimum for me to use my discount. Then after I bought my ring, you send me better deals to buy more. I love your jewelry but that game was NOT COOL.”

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Posted 1 year ago

Dear James, We truly appreciate your feedback and are genuinely sorry to hear about your disappointment with the VIP Reward Points and the timing of our promotions. It's never our intention to make our valued customers feel undervalued or part of a game. We understand the frustration of being slightly under the minimum required to use a discount, and we're continuously working to improve our policies to ensure they're fair and beneficial for our customers. Your input is instrumental in this process. Regarding the promotions sent after your purchase, we aim to offer the best deals possible to our customers regularly. We understand how this could be frustrating and are looking into how we can better communicate these opportunities in the future. We value your support and love for our jewelry and would like to make things right. Please contact us at 866-45-SKULL so we can discuss a possible resolution that leaves you happier and more satisfied with our service. Thank you for bringing this to our attention, and we look forward to the opportunity to make this right. Warm regards, Linda SkullJewelry.com

Posted 1 year ago

“I ordered a chain and pendant . The chain is ok but the pendant won’t fit on the chain! Chain is not long enough as well. Wanted to return but no response so I’m keeping both.”

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Posted 1 year ago

Very sorry you do not like the chain. You ordered the pendant and chain separate. If you would have contacted us we would have suggested the correct chain. As far as the chain not being long enough you ordered a 24" and that is what was shipped. Please send us an email and we can recommend the correct chain for that pendant.

Posted 1 year ago

“Phantom ring is super legit and shipped fast. Only issue is they didn’t have a bigger size in stock for the saleeee. Still awesome tho”

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Posted 1 year ago

“Earrings are great but the posts are too long for my liking. Had got some small skull and crossbones earrings from skull jewelry a few years ago with short posts and just love them”

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Posted 1 year ago

“Slow shipping. Ordered Saturday and won't get to Tucson from Utah until Thursday. Not very good. Stephen Baker USNavy (ret) Hdblaster@yahoo.com”

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Posted 2 years ago

We ship the same-day you order as long as the order is placed before 2pm Mountain time. The post office does a last pick up at our office at 2pm. You ordered at 3:36pm on Saturday which is an hour and thirty-six minutes after the last pickup. The following day is a Sunday and the Post Office does not pickup on Sundays so the next business day was yesterday (Monday) and your package was shipped.

Posted 2 years ago

“I haven’t received the merchandise yet, so it’s hard to leave a review.”

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Posted 2 years ago

“Website checkout in need of desperate repairs”

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Posted 2 years ago

“Was having issues with app nd ordering, called left message 3-4days ago now-no response Got order to finially wrk but after receiving owl pendant w/necklace that pops up as a suggestion but after recieved the necklace that u recommended, it's no where close to evn fitting the pendent..ordered pitbull pendent few months back n tried to order same recommended necklace but didn't wrk🤷‍♂️ but glad it didn't cuz that same necklace wnt evn fit that pendent. Now I gotta find 2neklaces to wrk with both pendent that can't b worn yet nd ones a gift for valentine's day..”

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Posted 2 years ago

“My only issue is that I placed an order for the KR skull ring. Didn't get the option of selecting a size. Now I have a size 7 coming and I'm a 13/14. What I gonna do with that? Pinky? Otherwise, you were very fast at getting the order shipped and the tracking is good. I just have a problem with the ordering process. There should be failsafes, in place, to prompt size selection. Just a suggestion.”

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Posted 2 years ago

“the last ring I bought was great to look at but very hard to wear, much too bulky on the sides so I'm going to use it (if it's not too heavy ) as a neckerchief slide.”

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Posted 2 years ago

SkullJewelry.com is rated 4.8 based on 1,316 reviews