SKY Reviews

Name: SKY
Rating: 1.55

1.6 Rating 711 Reviews

13 %

of reviewers recommend SKY

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1.6

Based on 711 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Stetson Montgomery

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A team that delivers every time — professional, dependable, and genuinely”

Helpful Report

Posted 4 days ago

“I set up a premium sky glass 2 package in Nov 25. The TV with built-in soundbar is great, however the operating system lacks the efficiency of sky Q. Freezing through guides / applications is a experience that happens far to often. Applications open but will not display any content or if they do load, they will not allow any movement through menus. Unfortunately this resorts to restarting the system. Not what I expected as an "upgrade"”

Helpful Report

Posted 2 weeks ago

“Equipment, internet and service are all terrible. Constantly having to reboot Sky Puck, internet cuts in and out all the time and whenever you ring customer service it quickly evolves into a sales call where the answer to the issue is buy more products. Cannot wait to leave. Also, don't sign up to any special offers as it extends your contract (in the small print). Sky are a truly unscrupulous and dishonest operator with a business model designed to squeeze your wallet and trap you in the service. AVOID!”

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Posted 2 weeks ago

“Their consistency and care set them apart — people you can always count on.”

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Posted 2 weeks ago

“terrible experiencia con estos tipos, sus pantallas del aeropuerto no se actualizan correctamente, por ende me hicieron perder mi vuelo. Al comunicarme con ellos para buscar una solucion, se lavaron las manos y me hicieron pagar otro vuelo al día siguiente. Me dejaron durmiendo en el suelo del aeropuerto esperando, no me dieron voucher de comida ni nada. ¿que tipo de empresa es esta? espero las autoridades legales locales la denuncien por malos tratos a sus clientes”

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Posted 4 weeks ago

“I spoke to a lovely person today called Colin He was so helpful and went through everything I need to know about upgrading Thank you Colin”

Helpful Report

Posted 4 weeks ago

“They didn’t , over 15% increase in monthly payments, only 6 months into 24 month contract. Inflation only about 3%”

Helpful Report

Posted 1 month ago

“Be extremely cautious when accepting any “1‑month free” offer from Sky engineers or customer service. Sky seems to have reverted to aggressively pushing “free” channel upgrades through all customer‑facing staff. Even engineers visiting your home will tell you you’re eligible for a free upgrade. What they don’t tell you is that verbally accepting anything can result in a brand‑new 24‑month contract with extra services added — without your clear consent. This has now happened to me twice, and I’ve had to complain twice. Each time Sky dismissed it as a “misunderstanding.” It is absolutely not a misunderstanding — it’s an ongoing, underhanded tactic. Last night, I called simply because of an internet connection problem. Minutes after hanging up, I received an email confirming that I had supposedly agreed to the following: Sky Signature – £40.15 24‑month discount: -£5.00 Additional discount: -£20.50 Net price: £14.65 Sky Cinema – £19.00 24‑month discount: -£6.00 Additional discount: -£4.00 Net price: £9.00 At no point did I discuss anything about my Sky package, let alone agree to adding Sky Cinema or changing my plan. The pricing breakdown is deliberately confusing, and most people would have no idea what they’re looking at. It’s clear staff must be receiving bonuses for signing people up, because every interaction somehow ends with a “new package” being added. I can only imagine how many customers end up paying for services they didn’t knowingly agree to — or don’t even notice for months. Sky must be making enough off those customers to offset the ones who catch on and complain. This practice needs to stop.”

Helpful Report

Posted 1 month ago

“They combine outstanding professionalism with genuine reliability”

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Posted 1 month ago

“I received an inbound call from Sky. Their agent said the usual spiell about how I've been a loyal customer etc. They wanted to offer me a free upgrade that would cost me nothing. They offered sky multi room for absolutely no cost. I clarified what my bills will be and was assured they would remain the same. I was assured there was no new contract and this was being offered for loyal customers. After hanging up the call, I looked at my bills and low and behold.... I've been charged £5.00 per month extra. Called up customer services to cancel and for them to reverse this change as clearly id been missold it through the practices of their sales staff. Told them to listen to the recorded calls where I explicitly sought clarification as to the cost. They accepted i was missold and lied to. They even said this was not the first instance. I lodged a complaint. I got a response saying thanks for letting us know and they will conduct an internal review. They refused to offer compensation. Had I not called them to fix this scam I would have lost money. They have already dispatched the equipment and that was AFTER I had cancelled! This is to make everyone aware of the shady practices of Sky sales people which is on par with it being a complete fraud. Very disgusted by this behaviour from a reputable company.”

Helpful Report

Posted 2 months ago

“I bought a new phone S24 ftom sky on 4th August 25. In November 25 it started having problem with charging. I called Sky on 17November25 and explained the problem. They said they will send a pre paid box and I will have to send the phone back and they will return it back fixed. I waited two weeks but nothing arrived. I called them back on 3rd December and they apologised and said they will send a pre paid box and I will have to send the phone back and they will repair. But I did not received any box. I called them on 13th December again and told the same story i was passed from one customer service to another. I was told by one of the customer service attendant that they will upgrade my phone and send me a new phone S25 as phone swap and repair the old phone and once the Old phone is repaired I can send the new phone back. But I was asked to sign a new credit agreement as they are sending a new phone, which I signed. I had problem activating the new phone but eventually it worked. And i had to call them for this as well on 19th December. On 8th January i received my bill and noticed that they deducted £504/- from my account for my old Phone credit agreement and given credit £200 for S24, which I never agreed. i just wanted S"$ fixed and back to me. I called them on 10th January and explained the situation that I am waiting for my phone to be repaired but you have taken the full amount from credit agreement for S24 and I dont even have the phone. And as I have signed the new agreement with S25 i am also paying for S25. Lady on the phone was very helpfull and said that they will send me a prepaid box and I will have to send the S25 back and they will send S24 back as it is still under the cooling period. I am happy to pay £200 for my S24 in next 10 months and this was agreed. Now I am waiting for packaging again to send S25 back and for my S24 phone to recieve back. I am also concerned that once cooling period is over and I am unable to send the phone they will charge me for S25 as well as they charged me for S24. I have received the packaging to send the S25 back but I still have not received S24. I have called several times and it is really frustrating. I have been told several times that they will call me back but no one have actually ever called me back. I was with O2 for last 12 years and we never had a problem. I have 3 mobile contracts with SKY now and also SKY broadband and I am a good paying customer. But seems like no one is concerned or have the authority to make a decision.”

Helpful Report

Posted 2 months ago

“The withdrawal has been processed successfully. Thanks I'm grateful”

Helpful Report

Posted 2 months ago

“Sky convinced me to upgrade to Full Fibre 300 by promising a strong and reliable signal throughout my home. What I actually got was a badly done installation and poor service afterwards. The external cable was installed extremely low, which is a security issue, and the engineer didn’t even fit the internal box properly. I had to fix part of the installation myself – totally unacceptable. Since then, my Wi-Fi signal has been very weak. I’ve called Sky at least 10 times. Every time they say “everything looks fine” on their system, but real speed tests in my home clearly show it’s not. Instead of fixing the problem, they keep trying to sell me a more expensive router. That feels misleading, especially when the upgrade was sold on the promise of strong signal already. Now I’m being pushed to spend my own money on boosters to fix issues caused by Sky’s poor installation and service. That’s not fair. Very disappointed. This feels like upselling instead of support. I expected much better from Sky.”

Helpful Report

Posted 2 months ago

“Abslutely disgusting company Increasing my bill £3 a month when i barely use the phone Say to "invest in their network" SKY USE O2 THUS IT ISNT THEIR NETWORK AT ALL!!!! PROFIT PROFIT PROFIT DISGUSTING COMPANY”

Helpful Report

Posted 2 months ago

“They don’t just get the job done; they do it with integrity and heart.”

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Posted 3 months ago

“I have been with sky for nearly 30 years but when my contract is ended this time I am going to cancel it.i have had enough of continuous repeats.there are so many repeats it is unbelievable.i pay £75 a month for this rubbish.i have lost count how many times only fools and horses has been on over the past 12 months or more and that is one of soo many.sorry sky but it is a fact.”

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Posted 3 months ago

“Always consistent, always trustworthy — you can rely on them without hesitation.””

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Posted 3 months ago

“BEWARE TAKE MONEY FROM YOUR ACCOUNT AFTER CANCELLING IN APRIL. We have asked for a subject access request that they have not fulfilled sent one call to us, where we clearly stated wanted to cancel. Sent us an email saying we contacted them in October when we clearly didn’t and said they were doing a refund for us, still don’t know what for. Have taken £100’s without consent. Not one person has called back when promised. Now won’t speak to us as we don’t have an account! Ombudsman here we come”

Helpful Report

Posted 3 months ago

“Sky disconnected my broadband earlier than agreed, despite clearly confirming during a phone call that the service would remain active until 30 December. My internet was cut off on 19 December, without my consent and without any warning. This caused serious disruption, as I work remotely and rely on a stable internet connection to do my job. Calling customer service did not resolve the issue. I was left without a working solution and had to raise a formal complaint just to have the matter taken seriously. What is most frustrating is not the mistake itself, but the poor handling of the cancellation process and lack of accountability. If you are planning to cancel or move services, be very careful — confirmation over the phone clearly does not guarantee anything. Based on this experience, I would not recommend Sky, especially to anyone working from home.”

Helpful Report

Posted 3 months ago

“They offer exceptional expertise while being sincerely trustworthy.”

Helpful Report

Posted 4 months ago

SKY is rated 1.6 based on 711 reviews