SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 570 Reviews

15 %

of reviewers recommend SKY

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Metrics

1.6

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

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“Just nasty arrogant people. Must be a company ethic. When the time for billing came, my payment method failed due to card having been cancelled. I honestly thought I had a DD with them. So they sent me an email about it on the spot, and I immediately logged on and changed the payment method. Instead of them taking the payment right there and then, they decided to email me to tell me all is fine and that, not to worry, they would take double the amount on the next payment run. They, word for word, told me that I did not have to do anything. Then I got a blank marker on my credit score. Disgusting nasty people. Can't wait for contract to end.”

Helpful Report

Posted 1 year ago

“Sky. What a rip off. Wish I'd never cancelled Virgin Media. Not only is the broadband inferior, it's very slow, constantly failing, on and off nearly every day, at any time, and drives me mad. I moved to an area where the signal wasn't as good as my last address, less than half. I expected the price to drop, it didn't, I asked they said no. WHY??? I understand that it is not your fault I moved. I don't understand why it hasn't dropped in price, because it isn't my fault you can't even supply the lack lustre broadband you provided before. My internet is now around 26 - 32 mbps, making it slower than my mobile phone powered by 3 mobile Internet. My package was renamed to the 35 mbps package, without my permission, I am paying for the 70 mbps package, this is what should be showing on my bill, nothing else. The tv signal is also terrible. If I record anything, watch anything live it drifts in and out of signal, pixilated picture. Ruins my programme's. They even increased my package price this month. An absolute liberty. I have to put up with this until November. Then the ordeal will be over.”

Helpful Report

Posted 1 year ago

“i have been a sky customer for over 11 years and never missed my monthly payments , i asked sky why new customers are getting a much cheaper deal than i have ?? anyone joining sky get a better package at a cheap rate ? there adviser said that i am free to leave sky if i am not happy with them as they cannot improve on the new increases in June 2023 - so i contacted Virgin who offered me a full package with internet & tv & telephone etc with a 18month contract for £28.25 cheaper than sky -”

Helpful Report

Posted 1 year ago

“It’s now clear sky are fraudulently breaking the law when not telling customers their contracts are ending what next OR they have now changed their sports channels without telling customers are they above the law”

Helpful Report

Posted 1 year ago

“I do not understand why they do not give offers to existing customers. Contacted customer service and "Akshay" then increased the price of the bill to more than what we are currently paying. CANCELLED CONTRACT”

Helpful Report

Posted 1 year ago

“I didn't understand the contract rule in sky. The price revise happen at anytime .why the customer needs stay mentioned period.”

Helpful Report

Posted 1 year ago

“Don't join sky they are scammers. I went from £27 to £68. They tell you what you want to hear and then tell you when you want to cancel packagers you will be fined. Scammers!!! Avoid like the plague”

Helpful Report

Posted 1 year ago

“I was going to cancel my subscription with Sky as it was coming to the end. I wasn't going to pay the new fees. I contacted customer services to inform them of this. I was told that they would do me a deal as I have been with them for a long time. I was paying £50 a month. The deal was going to be £39 a month. So, I agreed to stay with them. However, a couple of weeks later I got an email informing me that from April my bill was going to be £45 a month. I rang customer services again telling them there isn't anything they can do about it. After my subscription ends next time, I will go with another company. They haven't kept their end of the deal.”

Helpful Report

Posted 1 year ago

“Sky has great packages and reasonably priced but their customer services doesn't match the packages. They send out faulty equipment and make it so difficult to replace it. Made to feel like a liar on the phone. Send emails and never get a response. They call you to sell you more products and when you say no they ask why. You explain the reason why and they hang up on you as they are only interested in the bonus and not helping the customer. I was going to transfer more of my stuff over to Sky but I don't think I will be now.”

Helpful Report

Posted 1 year ago

“Been with sky 7years just signed up for new contract last month and it’s already going up next month disgusting. Will not be renewing next year”

Helpful Report

Posted 1 year ago

“After 9 years of being with Sky its time to switch to Virgin after the most appalling customer service and cost increase I have ever known. Sky contract expires in April so rung up to continue exact same package as I am currently on. I was told my current deal that I am on is very good (£54 a month) but they can offer me a new deal for only £77 a month! Wow thanks Sky and thanks the sales assistant Jayashree who so kindly tried to rob me blind. So they want to give me the exact same TV channels, the exact same appalling customer service from India for an increase in monthly cost of 42.6%. Just another company trying to bankrupt the hard working and loyal customers of the UK all whilst lining their own directors and shareholders pockets. Disgraceful and should be utterly ashamed of how you treat your existing and loyal customers”

Helpful Report

Posted 1 year ago

“I have cancelled my account during the beginning of January only to find out that my account has been reinstated without my permission. The customer advisor called Kathleen was quite rude and said I must have activated it as I need my bank detail or someone else use my account to, which is ridiculous. Something they've done and trying to fault me. The first advisor mentioned it was cheeky of the person to reinstate my account, he checked the history, and saw who activated my account and said it was without me being aware. I have been calling numerous time to find out what is happening only to be forwarded to department after another. My problem has not been solved! Now I have a active account and I have to fork up the bill again!? I paid my last bill!! Waiting for management to call me, apparently a 24/hr waiting.”

Helpful Report

Posted 1 year ago

“Sky mobile will not allow you to remove parental controls, and thus access your full SIM functionality (which you have paid for), unless you have a credit card, or have a credit agreement with them. I have neither and offered a passport / mortgage documents to prove i am an adult. This back and forth via approx a dozen emails and calls resulted in sky saying its their policy and nothing can be done. I asked for it to be raised as a formal complaint to their policy / management team. This took several more emails and calls and they eventually said the complaint would be raised and then immediately marked as resolved, as nothing could be done. This is a frustrating outcome and its a silly policy that allows no way to prove your adulthood apart from essentially getting into debt via a credit card, or getting a credit agreement. Customer service was polite, but kept going in circles in an effort to simply wear you down. Pretty poor show sky!”

Helpful Report

Posted 1 year ago

“I was having issues with my sky q mini boxes there was a message coming up on my tv screen saying issues no satellite connection rang sky the put me in touch with terry the technician omg how helpful was he he video called and after 2and half hours he fixed the problem one amazing man deserves a medal THANK YOU TERRY for your amazing help👍”

Helpful Report

Posted 1 year ago

“Shambolic treatment of a vulnerable lady who couldn’t afford a subscription anymore, bombarding me with threatening letters, even though I gave them all the notice required they charge me £802 now, which is let me in financial hardship and caused me. No end of suffering, avoid them like the plague there’s plenty of other great TV companies out there no wonder they are losing customers”

Helpful Report

Posted 1 year ago

“Oh dear. 22 years with Sky. Diamond VIP: none of it means a thing. I have wasted over 3 hours on the phone trying to resolve an issue started with one of their advisors putting me into an unsuitable contract. I’m afraid our relationship is over and I am now referring the matter to small claims court. I am not sure why they now have such an unreliable customer service team. The representatives all appear very helpful but promises of return calls fail to materialise and undertakings to offer a resolution are not honoured. I would urge anyone with similar issues to take legal action to at least air the matter.”

Helpful Report

Posted 1 year ago

“Unethical business. Upsell services to vulnerable people and make canceling nigh on impossible for many older customers”

Helpful Report

Posted 1 year ago

“No reception when it rains when rain stops still none come on sky whats going on i pay hours for no reception should be some kind of discount or free movie of your choice nothing for free these days give us a deal for what we pay for”

Helpful Report

Posted 1 year ago

“Absolute nightmare trying communicate.”

Helpful Report

Posted 1 year ago

“I got Barry in Retention’s and I have to admit, he was excellent. He called me every time on time, and broke barriers to get me a new deal on my package which was better than what I expected. I also dealt with Andrea who was brilliant fixing my sky VIP. She was polite and called me every time she said she would. I am with sky over 10 years, and due to the impeccable service from Barry and might I also add Andrea, i am happy to stay with sky. It’s understandable there can be bad experiences with any service provider but this shouldn’t reflect on all the individuals in the job. My sky tv has never had issue and I found any time I needed to contact them, albeit longs waits, they were courteous and accommodating. Thanks Barry for flawless service and thanks Andrea for sticking with it when I was having issues.”

Helpful Report

Posted 1 year ago

SKY is rated 1.6 based on 570 reviews