SKY Reviews

Name: SKY
Rating: 1.65

1.7 Rating 561 Reviews

15 %

of reviewers recommend SKY

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1.7

Based on 561 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to the hospital due corona virus, couldn't work, came back home, all services cancelled, and took the last two payments from my account without telling me, and still pass my details to debt collectors, at the end of the day we all human beings, we will die and leave the money behind.”

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Posted 3 years ago

“How can you possibly get a monopoly on F1 in all of Germany and not allow any access to English commentary for the races. Absolutely ridiculous that I cannot even find subtitles on Sky Go or any level of flexibility considering your rates are far more expensive than F1TV. Shame on Sky.”

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Posted 3 years ago

“New TV not compatible with remote. Spoke today to Alex at sky & he talked me through pairing remote with TV & it's sorted no problem. Thank you Alex, you were patient, kind & helpful. Much appreciated.”

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Posted 3 years ago

“Do not go with sky!!! We left sky TV due to it being to expensive and not worth it, while we were on the phone we mentioned that our internet was ok but not the best as in not very fast, so we upgraded for an extra few pounds a month. Since then we have had countless issues. We have had 3 different sky hubs, due to sky saying the hubs were faulty when they are clearly not, meaning we have to go out of our way to post the hubs back. We even had engineers out who said they can’t do anything as it’s a faulty hub! We have just phoned sky again who have now said something completely different- there’s a fault on the line!! So now we have an engineer coming out tomorrow. These issues have been going on since autumn 2020, it’s now March 2021! Awful company, awful communication, they don’t care about their customers and just want the money. Beyond upset.”

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Posted 3 years ago

“On the 8th Of February my Internet went down I have thought and thought I have Had engineers Come to my property didn’t know what to do told me it was his birthday and I have cake to go home two and a family I’m finishing early sorry. Me ok what happens next there will be another engineer in a day or two come and sort it out for You never See anyone since keep calling no help at all we are now going into The fifth week and still nothing no closer to getting It sorted I have been told the engineer has picked the paperwork up and will be with you tomorrow and nobody turns up four times that as happened to me and still no closer they lie through their teeth very very unprofessional very poor service and some being very rude sorry sky we are leaving you soon as we can Legalised conman Don’t even want to give you one star but I have to 😡”

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Posted 3 years ago

“Worst ever service recieved so far was i am a customer from last 6 years just because of stupid customer advisor he blocked our viewing card and now i can't watch the tv. Completely idiotic customer service”

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Posted 3 years ago

“Sky increasing their price by €2.50 per month during Covid Lock down, same terrible service but more expensive.”

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Posted 3 years ago

“Sky is not a good company and need to extremely careful about getting in a contract with them. Look at any other way to get a service without going to them its not worth it. Used to be better. Un feeling and don't care about anyone. Ever try to find a telephone number to call on website hard to fo. Google is better. Over billing, extra late charges on top of late charges. Manipulate of box so it's not a friend just a fiend. Horrible company.”

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Posted 3 years ago

“Very selfish company ethics - Capitally oriented. Lazy, careless staff and slow, fickle infrastructure makes for a god-terrible and painful experience for customers and staff. Awful company, awful service.”

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Posted 3 years ago

“Be careful when getting a mobile contract online from sky mobile. If you select a 24-month contract on the agreement page it gets changed to a 36-month contract. Read the agreement page carefully and make sure you are signing for the right months.”

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Posted 3 years ago

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Posted 3 years ago

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Posted 3 years ago

“I had sky for at least 15 years then when I moved I moved into a house that won't alow sky dishes. So all I have now is sky broadband.for me to get a call from sky.and not a nice person saying I owe money she was saying I owe money for my sky TV in my new house.I don't have sky TV she would not believe me lol what an idiot.so now they started taking money £50 for something I don't have and can't seem to get in touch.NOT HAPPY”

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Posted 3 years ago

“Avoid Sky broadband. Sky tv set up was fine but if you rely on having an internet connection avoid Sky. Probably the worst company I've dealt with. You absolutely cannot rely on them or what they tell you. AVOID!!”

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Posted 3 years ago

“always disconnecting like every several hours. so inconvinient.”

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Posted 3 years ago

“i bought tv+broadband package.i waited 1 month for broadband installation . so i called to find out what time engineer comming day before . they said it has been cancelled without informing me .i made complain but no action taken .sky very unprofessional company . they dont deal with customer in professional way. i would give 0 star to sky .”

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Posted 3 years ago

“35 years with Sky but for years their service has been appalling and steadily getting worse (if that’s even possible) We have now decided enough is enough as come time to renew contract (which is regularly as prices go up constantly...63% increase this year) we weren’t prepared for just how bad things had got as their customer service is now non existent... don’t waste your money on this shambolic company...avoid at all cost.”

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Posted 3 years ago

“Here is one start as I am not able to give them zero. After 6 years with Sky, I had to finally let them go. One the price went up to a whooping £100- one way to value a client is to put their bills up I guess. But it was mt home move that tipped me over the edge. After 12 hours total call time of 8 phone calls, about 40% of it waiting to connect, 3 cancelled orders ad they 'couldn't find my new address' , so each time we were cancelled I had to start placing the order from scratch and listen to their endless sales pitches- I had enough! Cancelled my direct debit and set up BT. It took 12 minutes ONLINE, and I am currently enjoying my hustle free cheaper Wifi and TV! AVOID SKY!”

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Posted 3 years ago

“This system is absolutely awful..it keeps disconnecting from a working router and will not reconnect itself...we have to manually reset it every single day.. miserable experience...shameful”

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Posted 3 years ago

“Sky is not an honourable company. I've found their behaviour to be close to thuggish. I think that, at the very least, their handling of valid customer complaints should be investigated.”

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Posted 3 years ago

SKY is rated 1.7 based on 561 reviews