SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 560 Reviews

15 %

of reviewers recommend SKY

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Metrics

1.6

Based on 560 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst service and the worst site to navigate After 40 minutes of trying to find the help to get a new remote for the TV I needed. I eventually found a phone number realising they intentionally make it difficult preferring we trawl through the site using up our time I get through to a call centre in India where they hardly speak English are rude and inefficient taking another 20 minutes”

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Posted 3 years ago

“Charging a £10 ‘admin fee’ to apply a discount is outrageous.”

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Posted 3 years ago

“I have a T.V, Brodband & Mobile package with sky which I requested to change address for Sky to cut me off of everything early. This caused my data to run over which I am being charged for by Sky. I called to see if I could get a refund for the data I’m paying for as it is Sky’s mistake I cannot use my broadband which I am paying for causing my data usage to increase significantly. I got told after 3 operators dealing with my problem that nothing could be done. That is theft and a blatant scam !! Never will I return to a company who isn’t even running legally!”

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Posted 3 years ago

“Joke of a company .. when your contract ends they think they can charge what they like , to make you sign up again .. on phone for over an hour by the time I cancelled and I had to pay them for the call .. what a shambles”

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Posted 3 years ago

“Sky was great until it came to a problem. Their customer service skills are non existent, numerous times I was promised a call back from the relevant department, not once did anyone ring back I tried making a complaint but they were not interested and would do nothing. After 30 years with them all told, I will be leaving sky at the earliest opportunity”

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Posted 3 years ago

“Last night I called sky for help with a pre booked installation as needed to change a few things. We got through to a wonderful lady called Donna. Donna was helpful, super efficient and made our experience truly 5 star!”

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Posted 3 years ago

“Hello Had technical problems for months due to bad Internet connectivity to my mini boxes and spend hours talking on the telephone to the sky call centre trying to amend the situation but never worked. Finally sent a engineer out and what a professional service and fixed the situation by putting in a boaster and recorrecting within ten mins . Recommended in future get them to visit otherwise wasting everyone’s time. Finally a happy customer”

Helpful Report

Posted 3 years ago

“Sky is Worser than a Cancer. Sadly there is no Cure. Like any disease it’s important to cut it off immediately before it spreads.”

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Posted 3 years ago

“Lied to by the Sales team to get me to sign up... I was offered a bunch of perks to sign up and then none of them were included. Lied to and defrauded by the sales team.... I received a sales call to get me to sign up to Sky. As I wasn't sure they offered me incentives including free HD + UHD and also a £50 pre-paid Mastercard if I joined up today. At that point it sounded like a good deal so I agreed to the subscription. After installation I checked and had no access to HD. After complaining I was told they had no record of it and offered to sell it to me instead. When I asked about the £50 card they said this wasn't something they offered. I then asked to cancel it and they told me I have to return the box myself to the Post Office or they will fine me £150. This is the worst case of dishonest service I have ever seen, essentially lying to their customers to lock them in to a contract and then making it difficult to get out when you realise none of it is true. Do not waste your time and money with this dishonest and unprofessional company, there are much better options out there”

Helpful Report

Posted 3 years ago

“Lately recorded programmed have bben cutting off before they're finished”

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Posted 3 years ago

“If any problems with tv or broadband very helpful to sorting it out”

Helpful Report

Posted 3 years ago

“Sky is a customer of the Monopoly BT/OPen Reach - BT engineers hate Sky- BT own the network infrasture- that lie about fibre optic broadband. Sky call centre in Delhi work night shift for pennies - reading scripts - they have to call BT call centre in N Ireland therefore no English communication skills. Sky is a scam - and BT is a monopoly Open reach is a tax scam”

Helpful Report

Posted 3 years ago

“WiFi bad won’t recommend for home working”

Helpful Report

Posted 3 years ago

“Slow broadband at times and there are better deals. So will be leaving when contract ends.”

Helpful Report

Posted 3 years ago

“Long term customer here and i was paying for all packages. They were raising my broadband from 30 a month to 85 after 12 months. I agreed it would rise to 50 after 12months. I have been speaking to them online through sky messenger on fb and they tried to bully me into taking another contract for 65 per broadband but also raise the sports package prices in the said deal. I have been trying to cancel my subscription ever since and i have been met with nothing but snags along the way. Especially with a particular employee belonging too sky called hannah. She has been very rude and condescending in our conversation. Will not be signing up to sky ever again and il be telling my friends and family to stay well away. Nice way to treat loyal customers”

Helpful Report

Posted 3 years ago

“Absolutely shocking overall. The only reason I went with Sky was because VIRGIN MEDIA is not available in my area yet !! I know VM have a bad rep too but their broadband and router speeds obviously exceed anything Sky can . I CANNOT WAIT FOR VIRGIN MEDIA TO ARRIVE !!”

Helpful Report

Posted 3 years ago

“Terrible customer service, ordered new remote for Sky Q . Told it was on its way now received communication that their is a problem and need to contact them . But they give you a number for all enquiries and wait time is horrendous. Better off buying remote from eBay , costs but no hassle .”

Helpful Report

Posted 3 years ago

“Terrible waited about a month to be told he needs access to roof which I sorted then phoned back to arrange it to be told engineer lieing saying I refused cable through the flat. Then when I said it was a lie his story changed to it wasn't possible even though my neighbours have sky rubbish lazy engineers so hello virgin media your the best”

Helpful Report

Posted 3 years ago

“Go to another provider...sky is garbage...premium pagage and my speed is less then 1mb...all the time they apologise and don't fix the problem..stay away from this s... company”

Helpful Report

Posted 3 years ago

“They are great with promises By contrast disrispectful with keeping the words and facts.”

Helpful Report

Posted 3 years ago

SKY is rated 1.6 based on 560 reviews