SKY Reviews

Name: SKY
Rating: 1.64

1.6 Rating 570 Reviews

15 %

of reviewers recommend SKY

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Metrics

1.6

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took the problems with Sky to CISAS for £100 compensation. Apology did not come as requested and has been made to an old bank account. Staff haven't got a clue. Email sent seven times to arrange termination of contracts. Found in back office. Took a day to cancel mobiles. Still waiting for response on other issues. Given a phone number to call on and still called on the wrong number . Over 40 problems, and still have no resolution to the original problem ongoing since September last year. Never again. Now in the hands of media and court action. Why pay for a service you are not receiving?”

Helpful Report

Posted 3 years ago

“One of tge most disgusting customer service I have ever met. They have done nothing but pass the buck on social media messages and keeping me on hold on the phone for over a week. Time for a change”

Helpful Report

Posted 3 years ago

“Awful customer care Irresponsible service They trap you in contract STAY AWAY”

Helpful Report

Posted 3 years ago

“I’ve posted bad reviews on sky previously but sky still isn’t listening as I’ve said previously I often can’t get a mobile phone signal where we live and use my broadband a lot being disabled I am registered with sky access services but they seem useless to say the least last time I was told someone would phone me back they didn’t not unusual for them today again my broadband when down for a good 30 mins after trying to get through on the phone which took a while my broadband came back on to which the person said obviously if it’s working there’s not a lot they can do telling me on a soft test I was getting about 35 mbs which I knew I had been getting this speed for the last couple of weeks but this is 5-7mbs slower than my usual speed and I’m pretty sure this is because the speed had been reduced at the exchange because it’s unstable which has happened so many times previously something sky say they don’t do I use my broadband to send medical information to hospitals but more importantly if my phone line goes down as well I’m then left in limbo fighting for my life which is why sky were supposed to call back last time and didn’t like I’ve said previously do I or somebody else have to die before these companies are held accountable”

Helpful Report

Posted 3 years ago

“I just want to say how extremely happy I am about one of your sales people. Her name is Stefania/Stephania. She recently called me about some new deals with Sky as my contract ended and she was amazing fairplay! So friendly, well spoken. Just made me feel totally comfortable from start to finish. If only everyone else was like her....Thank you Steph!”

Helpful Report

Posted 3 years ago

“I'm about sick and tired of all the adds and breaks. Up to 11 or 12 every 5 minutes. We got sky to avoid all this but it's now worse than public TV. We thinking seriously of getting rid of them”

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Posted 3 years ago

“Super veloci!”

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Posted 3 years ago

“We contacted SKY to discuss our mobile bill and spoke to an amazing young lady called Morgan, not only was she very helpful but she went above and beyond to explain everything to us and find us the best solution for our needs. Morgan truly is an asset to SKY and a delight to talk too. 2 very happy Taekwondo loving customers.”

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Posted 3 years ago

“Sabor buenisimo, refrescante y dulce”

Helpful Report

Posted 3 years ago

“This company has gone from excellent to bad in less than a year. There customer service is abysmal, Customer Priority haven't got a clue even to the names working in the department. Case has been going on for so long received a hamper last year. Given up on incompetent staff, now in the hands of the Ombudsman.”

Helpful Report

Posted 3 years ago

“BEEN WITH THEM FOR OVER 21 YEARS, PRICES WENT UP AND UP AND UP, AND PROGRAMMES GOT LESS AND LESS. HAVE BEEN PESTERED ON THE PHONE ASKING TO GO BACK, BY A VERY PUSHEY PERSON. ON FIRST CANCELLING MY SUBSCRIPTION, THE SKY REPRESENTATIVE WAS VERY HELPFUL, A PITY THEY ARE ALL NOT THE SAME”

Helpful Report

Posted 3 years ago

“Worst company from my last experience for helping a customer of 25 years. Now they won’t help me with price increases even though I told them I haven’t the money to afford. Terrible customer service and can’t wait to be out of contract unfortunately not for another 12 months. AVOID SKY. Totally profit orientated now”

Helpful Report

Posted 3 years ago

“The worst company for customer service and to get hold of. My Sky has not been working properly for past year. Also tried cancel sky sports package. They make it so difficult. Cannot get hold of anyone. Extortionate charges. Very poor service.”

Helpful Report

Posted 3 years ago

“I wish I could give minus stars... My broadband was meant to be set up 24th March. It took them good couple weeks after the date to announce that they can’t complete my order and it’s getting canceled. My option - to create another order with installation date 3 weeks away. Open reach was blamed, however no communication or explanation came from Sky either. Person I spoke to said he will take it under his control. And second person as well... Guess what? The date came and went. Couple weeks later, yet again, I received a message that my order cannot be completed and I need to call. When I did, the person on the phone said my order is getting canceled and we need to place another one. Yet again. I said I want to escalate as it’s getting ridiculous. No explanation why this is happening either. Got a call (eventually) from escalation team. Was offered to place another order with installation date another 3 weeks away )))) Decided I've had enough of them and not going to wait any longer only to be told again that they cannot complete my order and have to cancel it. With no explanation. Obviously, no internet affected my whole household including children. But do they care? Of cause not. Attention of trading standards is necessary, as Sky have no idea about what customer service is and do not keep their promises leaving customer waiting for nothing for months. The third date for the order would’ve been 28th May. How unprofessional...”

Helpful Report

Posted 3 years ago

“Everything is wrong with Sky! Charges too high. A fool, been with them +20 years! They advised going with Sky Q. DO NOT EVER HAVE SKY Q.! Absolute nightmare, handset impossible, NOT intuitive, buttons placed everywhere, without thought. Click 6 times to find BBC 1 more for 2, etc. Click on, down, left, down, across, across, across. Is this what you want, each time? No.”

Helpful Report

Posted 3 years ago

“After having talk talk for years I went with skyQ package to try. OMG. So disappointed. Had my grandchildren staying and there was absolutely nothing for them to watch . Shocking! Without paying extra divers. I am so regretting my decision. Now I have to wait 18 months.”

Helpful Report

Posted 3 years ago

“This is the second time I have tried to use SKY, there won't be a third. The programmes they offer are great and the customer service team are all really pleasant. Unfortunately the hardware itself (SKY Q box and mini-box) is the most unstable piece of garbage I have ever come across and is totally not fit for purpose. It regularly stops recording series when it feels like it so I keep missing episodes of my favourite shows. On average the main box looses internet connection every 48 hours while the mini box has connectivity around once or twice a month if I'm lucky. I've spent half my life reconnecting the boxes and on the phone with Sky and despite several promises of compensation for the loss of service I have received nothing from them but worthless apologies. We are planning a move soon and when we do SKY will be left behind for good this time. Totally sick of their garbage product!!”

Helpful Report

Posted 3 years ago

“The whole product is terrible, there's nothing to watch and if there's occasionally something decent to download they are saying I need to upgrade my subscription, even though the show isn't necessarily new or on a upgraded channel, I mean the package is already costing myself 60+ pound per month and is an absolute rip off,been getting away with murder for years, I would strongly recommend you don't get sky, they just get you into contracts and you get forgotten about, absolutely no benefits for being a long standing customer”

Helpful Report

Posted 3 years ago

“A complete waste of money being with sky 16 yrs and all prices goupits discusting.”

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Posted 3 years ago

“Slow internet 😡”

Helpful Report

Posted 3 years ago

SKY is rated 1.6 based on 570 reviews