Sleeps12.com Reviews

Name: Sleeps12.com
Rating: 4.91

4.9 Rating 1,072 Reviews

99 %

of reviewers recommend Sleeps12.com

4.9

Based on 1,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

01823 665500

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good, prompt and friendly communication with all enquiries.”

Helpful Report

Posted 2 years ago

We're so glad you had a positive experience with us, we hope we can help you again in the future.

Posted 2 years ago

“Fantastic service, good advice can’t wait to book our next house!”

Helpful Report

Posted 2 years ago

Thank you for your review, we can't wait to see you again!

Posted 2 years ago

“The whole process was great from start to finish. Booking was easy. Any questions were answered promptly. The meet and greet at the premises was informative. Would definitely recommend.”

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Posted 2 years ago

We're so pleased you found our service easy to use and very glad you enjoyed your stay.

Posted 2 years ago

“The property we rented through Sleeps12 was clean, extremely well equipped and fully reflected what was on the website. Booking was easy, there were plenty of reminders of when monies were due and the Sleeps12 team were helpful and quick to respond to any enquiries. Thoroughly recommended and our family will definitely be using Sleeps12 again.”

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Posted 2 years ago

Thank you so much for sharing your experience with us. We hope to see you again soon!

Posted 2 years ago

“Great website, good communication. Reliable write ups on the accommodation and what’s included. Great idea to include floor plans. The only suggestion we would have is to update the recommendations for private chefs and caterers as some of the ones listed are no longer available. We had a fabulous week at Pigertons. We would thoroughly recommend.”

Helpful Report

Posted 2 years ago

We're very pleased to hear you enjoyed your stay at Pigertons and found our website informative. Thank you for highlighting that that a few of the caterers are no longer available, we will get in contact with them and update our system. We hope to see you again soon!

Posted 2 years ago

“I experienced excellent, seamless customer service when booking through sleeps 12 I would definitely book again.”

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Posted 2 years ago

Thank you for sharing your positive experience, your feedback is much appreciated!

Posted 2 years ago

“The overall service was efficient and informative. Questions about the property were (mostly) answered promptly and I would definitely use Sleeps 12 again.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review, it is much appreciated.

Posted 2 years ago

“It was a pleasure to deal with Sleeps 12. They were always prompt in dealing with queries, even when they were covered elsewhere when we had not understood/read the information properly. They were easily available on the phone as well as on the internet, which was refreshing and short-circuited a lot of usual delays when trying to locate a suitable family freindly holiday home. We will go to them first when sourcing our next family outing! A great old-fashioned professional service. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for your kind words Vicki. We work hard to meet high expectations and we're so glad to hear we hit the mark for you. We hope we can help you find another holiday home for you and your family in the future!

Posted 2 years ago

“no problem with this company everything I asked for was carried out”

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Posted 2 years ago

Thank you for your review, we're happy to hear your experience with us went smoothly.

Posted 2 years ago

“Had a wonderful stay in this great house. Family get together for our 50th wedding anniversary so absolutely perfect. Grandchildren loved swimming pool and games room. Well equipped lovely bedrooms. Amazing walks walked into Dorking through the vineyard lovely walk. Dogs loved it as well. All in all perfect stay and would highly recommend”

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Posted 2 years ago

We really appreciate you taking the time to share your experience with us, we're so happy to hear your stay was so enjoyable.

Posted 2 years ago

“Have used Sleeps12 a couple of times now and they have been great. Always on hand to answer any queries, and were fantastic in communicating to the owners on our behalf. Sleeps12 is a great company and they have such wonderful properties to suit all your holiday needs. Will definitely continue to use them!”

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Posted 2 years ago

Thank you for taking the time to leave such a kind review. We're so glad you've had another positive experience with us, see you again soon!

Posted 2 years ago

“Excellent company to deal with. No problems with booking, or responding to requests. And rapid repayment of damage deposit. Great!”

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Posted 2 years ago

Thank you for your positive review, we hope to see you again soon!

Posted 2 years ago

“Excellent experience from start to finish, all questions answered swiftly, very helpful staff. Stay was everything we had hoped it would be, accommodation met all our expectations, I would highly recommend using sleeps12.com.”

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Posted 2 years ago

Thank you for your kind words, Valerie! We're so happy your stay went so smoothly.

Posted 2 years ago

“Very pleased with the service we received. Only complaint is I received emails requesting payment a while after I had paid.”

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Posted 2 years ago

Thank you for taking the time to leave us a review, we're glad you mostly enjoyed your experience with us. Unfortunately there was an uncommon instance where you received an incorrect email, this has now been rectified!

Posted 2 years ago

“We were very pleased with Sleeps12 . com. Each time I rang up concerning our booking the lady was very helpful and gave us very informative information on our property we had booked and other additional services available whilst at the property Stone Cottage at Lydney. I would recommend your company and the property we stayed at. This was a special occasion and a family gathering which did not disappoint. Excellant”

Helpful Report

Posted 2 years ago

Thank you for your kind words. We're so glad you enjoyed your experience and hopefully we'll see you again!

Posted 2 years ago

“We stayed at Churchill. Very lovely modern house. We didn’t want for anything. We all loved it. The owner lives nearby and was on hand and very helpful.”

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Posted 2 years ago

Thank you for your review, we're very happy to hear Churchill hit the mark for you!

Posted 2 years ago

“12 women friends stayed here for a walking 5 days in the Quantocks. The accommodation was very comfortable and clean. A great position for walking from the house. Enjoyed the hot tub and also the billiard table. Any query was dealt with straight away”

Helpful Report

Posted 2 years ago

Thank you for your feedback, we appreciate you taking the time to share your experience with us. We hope to see you again soon!

Posted 2 years ago

“Wonderful property which is perfect for all age groups. I would not hesitate to recommend it and the service we received from Sleeps12.com.”

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Posted 2 years ago

We're so pleased you were happy with your experience, and hope to see you again soon!

Posted 2 years ago

“Great weekend. Sleeps12.com gave good information and details as I booked, arrived and paid fir my holiday”

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Posted 2 years ago

Thank you for the review Carolyn, we're so happy your stay went smoothly.

Posted 2 years ago

“Brilliant company. Easy to get hold of and make any amendments.”

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Posted 2 years ago

Thank you for your feedback. We're glad you could share your positive experience with us.

Posted 2 years ago

Sleeps12.com is rated 4.9 based on 1,072 reviews