Small Engine Warehouse Reviews

Name: Small Engine Warehouse
Address: 4023 S Walnut St, Muncie, Indiana
Rating: 4.76

4.8 Rating 1,370 Reviews

94 %

of reviewers recommend Small Engine Warehouse

Company Reviews

Metrics

4.8

Based on 1,370 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Small Engine Warehouse 5 star review on 2nd September 2024

Anonymous

Anonymous // 01/01/2019

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“Helpful salesperson, good pricing, and very quick shipping. I ordered a new Briggs 27 on a Monday at lunch and it arrived on Wednesday 9:30 a.m..”

Helpful Report

Posted 4 months ago

Dear Joey, Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with Small Engine Warehouse. We're glad to know that you found our salesperson helpful, pricing competitive, and shipping speedy. It's great to hear that your order for the new Briggs 27HP was placed on Monday and arrived promptly on Wednesday at 9:30 a.m.! Your satisfaction is our top priority, and we're grateful for your feedback. Don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. We look forward to serving you again in the future. Best regards

Posted 4 months ago

“FAST DELIVRY”

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Posted 4 months ago

Dear Patrick, Thank you so much for your outstanding 5-star rating of Small Engine Warehouse! We sincerely appreciate your support and are thrilled to hear that you had a fantastic experience with us. FAST DELIVERY Once again, thank you for choosing Small Engine Warehouse for your needs. We promise to continue providing top-notch products and excellent service. Warm regards

Posted 4 months ago

“Quick service with correct part. Shipping was delayed.”

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Posted 4 months ago

Thank you so much for taking the time to rate Small Engine Warehouse with four stars! We truly appreciate your feedback and are delighted to hear that you found our service quick and that the part you needed was correct. We apologize for any inconvenience caused due to the shipping delay. Your satisfaction is important to us, and we will continue to improve our shipping process to ensure a smoother experience in the future. Thank you again for your support, and we look forward to serving you even better next time!

Posted 4 months ago

“Seth was good to deal with and returned calls when he wasn’t able to talk. Haven’t got engine yet as it had to b built. Hopefully all the shipping works and I receive the engine to my shipping point with no damage or surprises”

Helpful Report

Posted 4 months ago

Thank you so much, Tom, for your positive 4-star rating of Small Engine Warehouse! We greatly appreciate your feedback and are thrilled to hear that our team member, Seth, provided excellent customer service by promptly returning your calls. We understand that you are currently awaiting the arrival of your engine, and we want to assure you that we are doing our best to ensure a smooth shipping process without any damage or unexpected surprises. We value your trust in us and look forward to delivering your engine to your designated shipping point. Please don't hesitate to reach out to us if you have any further questions or concerns.

Posted 4 months ago

“I would have given a 5 star but their shipping method has a lot to be desired. My engine wasn’t very well protected against damage and the plastic housing was cracked in two places. A wooden crate would probably solve that issue. The sales team was very knowledgeable and the engine arrived in two days from order.”

Helpful Report

Posted 4 months ago

Hi Keith, Thank you so much for taking the time to provide us with your feedback about Small Engine Warehouse. We greatly appreciate it! We are thrilled to hear that our products and service have met your expectations. At Small Engine Warehouse, we strive to deliver top-notch customer satisfaction and make our customers happy. Reading positive reviews like yours motivates us to continue providing the best possible experience. I have opened up a customer case about the shipping damage and emailed you from that customer case. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. We are here to help in any way we can. Once again, thank you for your kind words and support. We look forward to serving you again soon! Best regards

Posted 4 months ago

“Never received the product yet”

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Posted 4 months ago

“This is the second small engine that I have purchased from Small Engine Warehouse. I could not be happier with the service, knowledgeable staff, and extremely fast shipping.”

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Posted 4 months ago

Dear Pruett, Thank you so much for your amazing 5-star rating of Small Engine Warehouse! We truly appreciate your support and are thrilled to hear about your satisfaction with our service. Hearing that this is your second purchase from us is truly humbling and we couldn't be happier to have met your expectations once again. Our knowledgeable staff and speedy shipping are at the heart of our commitment to customer satisfaction, and it means the world to us that we were able to fulfill your needs. We look forward to serving you in the future and providing you with the same exceptional experience you've come to expect from Small Engine Warehouse. Thank you again for choosing us as your preferred small engine provider! Warmest regards

Posted 4 months ago

“Excellent transaction Ordered Monday and was up and running Wednesday afternoon! Thanks”

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Posted 4 months ago

Dear Michael, Thank you so much for taking the time to rate Small Engine Warehouse with a perfect 5 stars! We really appreciate your positive feedback and are thrilled to hear that you had an excellent transaction with us. It's fantastic to know that you ordered on Monday and were up and running with your engine by Wednesday afternoon. We always strive to provide fast and efficient service to our valued customers, and it's great to see that we have met your expectations. Once again, thank you for choosing Small Engine Warehouse. We truly appreciate your support and hope to serve you again in the future. Best regards

Posted 4 months ago

“Absolutely everything was great from the initial email sent which was on a Sunday by the way… never expected a response we until Monday but I got one the same day. Ordered the engine Monday received it Wednesday! Absolutely great customer service and it works great!”

Helpful Report

Posted 4 months ago

Thank you so much for your amazing 5-star rating, Patty! We are thrilled to hear that you had a fantastic experience with Small Engine Warehouse. We pride ourselves on providing exceptional customer service, and we are delighted to know that you appreciate our quick response and efficient delivery. Your satisfaction is our ultimate goal, and we are glad to hear that the engine you ordered is working great for you. If you ever need any assistance in the future, please don't hesitate to reach out. Thanks again for choosing Small Engine Warehouse!

Posted 4 months ago

“Perfect fit and quality. Only problem was the holes for the bolts to mount where not threaded.”

Helpful Report

Posted 4 months ago

Dear John, Thank you so much for giving Small Engine Warehouse a fantastic 5-star rating! We truly appreciate your feedback and support. We are thrilled to hear that you found our products to be a perfect fit with exceptional quality. We apologize for the inconvenience caused by the unthreaded holes for the bolts to mount, however, most new engines do come this way now. Once again, thank you for your kind words and for choosing Small Engine Warehouse. We look forward to serving you again in the future. Best regards

Posted 4 months ago

“Website was a little hard to navigate. Super good returns got back to you quick and had very good service”

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Posted 4 months ago

Thank you, John, for your 4-star rating of Small Engine Warehouse. We appreciate your feedback and are grateful for your support. We apologize if you found our website a little hard to navigate, but we are glad to hear that our return process was efficient and that our customer service exceeded your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Posted 4 months ago

“I had a good experience with small engine warehouse, got my engine very fast , I would purchase again from them.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a good experience with Small Engine Warehouse. It's great to know that we were able to deliver your engine quickly. Customer satisfaction is our top priority, and we are delighted to have met your expectations. We look forward to serving you again in the future. Thank you for choosing Small Engine Warehouse!

Posted 4 months ago

“They did a great job working with me on the Wright morter for my mower”

Helpful Report

Posted 4 months ago

Thank you so much for your outstanding 5-star rating! We truly appreciate your support and are thrilled to hear about your positive experience with Small Engine Warehouse. We are delighted to know that our team did a great job working with you on the right motor for your mower. Delivering excellent customer service is our top priority, and we are pleased that we were able to meet your expectations. Once again, we sincerely appreciate your kind words and the time you took to leave us this fantastic review. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out. We are always here to help! Best regards

Posted 4 months ago

“I ordered a muffler and receivied it in an acceptable time. A week later a called parts wanting to know pricing on some other engine parts. An automated service took my phone number but no one has called me back. I got my information else where.”

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Posted 4 months ago

“As arrived packaged the engine arrived damage, broken exhaust manifold, broken spark plug, broken air filter”

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Posted 4 months ago

“very helpful thank you”

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Posted 4 months ago

Thank you so much, Mervyn, for taking the time to rate Small Engine Warehouse with 5 stars! We are thrilled to hear that you had a great experience with us. Your feedback is truly appreciated."Very helpful, thank you!"

Posted 4 months ago

“Great service. Very friendly and knowledgeable.”

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Posted 4 months ago

Thank you so much, Gary, for absolutely making our day with your fantastic 5-star rating of Small Engine Warehouse! We're thrilled to hear that you experienced great service and found our team to be very friendly and knowledgeable. Your kind words mean the world to us, and we're truly grateful for your support. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help!

Posted 4 months ago

“Great experience. Worked great...”

Helpful Report

Posted 4 months ago

Thank you so much for your delightful 5-star rating! We truly appreciate your kind words and are thrilled to hear about your great experience with Small Engine Warehouse. It brings us immense joy to know that our products have worked great for you. Your satisfaction means the world to us, and we look forward to continuing to serve you with top-notch products and excellent customer service. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing Small Engine Warehouse!

Posted 4 months ago

“The parts person was very knowledgeable and helpful. Was able to order the engine I needed and it was delivered the next day.”

Helpful Report

Posted 4 months ago

Dear Bill, Thank you so much for your fantastic 5-star rating of Small Engine Warehouse! We truly appreciate your feedback and are thrilled to hear that you had such a great experience with us. We are delighted that our parts person was able to assist you in finding the engine you needed and that it was delivered to you promptly the next day. Our team strives to provide the best service and we are ecstatic that it shows. Once again, we sincerely appreciate your kind words and trust in our business. We look forward to serving you again in the future! Best regards

Posted 4 months ago

“Not my first time ordering and will not be my last, fantastic service. Great to have access to replacement small engines”

Helpful Report

Posted 4 months ago

Dear Doug, Thank you so much for your outstanding 5-star rating of Small Engine Warehouse! We truly appreciate your continuous support and loyalty as a valued customer. It warms our hearts to hear that this is not your first time ordering from us and that you have had a fantastic experience with our service. We understand how important it is to have access to quality replacement small engines, and we strive to offer only the best for our customers. Rest assured that we will continue to provide excellent service along with a wide range of reliable products to meet your small engine needs. Once again, thank you for your kind words and for choosing Small Engine Warehouse. We look forward to serving you in the future and providing you with more exceptional experiences. Best regards

Posted 4 months ago

Small Engine Warehouse is rated 4.8 based on 1,370 reviews