Small Engine Warehouse Reviews

Name: Small Engine Warehouse
Address: 4023 S Walnut St, Muncie, Indiana
Rating: 4.76

4.8 Rating 1,365 Reviews

94 %

of reviewers recommend Small Engine Warehouse

Company Reviews

Metrics

4.8

Based on 1,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Small Engine Warehouse 5 star review on 2nd September 2024

Anonymous

Anonymous // 01/01/2019

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“You guys rock! Received the engine in 2 days. Justin was excellent help. I have already contacted a couple of my friends who were looking for an engine. Highly recommend.”

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Posted 4 days ago

“Good service. Prompt delivery. Good technical advise. I’m a repeat satisfied customer. Jdhsunset.”

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Posted 4 days ago

“The engine arrived well packaged and in good condition. It was a perfect fit, the 4 mounting holes needed to be tapped for the correct bolt size. Add oil, started with no issues and the first mow went well. I would highly recommend small engine warehouse. Price was very competitive as well.”

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Posted 4 days ago

“Came the next day and it was packaged very well”

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Posted 4 days ago

“Quick response, expert advice, and fast shipping. Seth was able to make recommendations on my needs. I will do more business in the future.”

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Posted 5 days ago

“Nice people,fast shipping, will buy from again”

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Posted 5 days ago

“I had never replaced an engine before, so of course I had questions. Will the B&S engine replace the Kohler that had failed? It was a short call, no hesitation, straight up perfect. And it fit with no issues, simple to install, and started first pull. Mych easier and cheaper than i could have imagined. If the B&S fails, I will call and order another one. Excellent service.”

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Posted 5 days ago

“Super fast shipping, great packaging, the best price for Briggs and Stratton 25hp v-twin engine, I will definitely do business again with Small Engine Warehouse.”

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Posted 5 days ago

“Super fast service. Technician was very good”

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Posted 5 days ago

“Very impressed with the complete experience with of my purchase from Small Engine Warehouse. Seth is very knowledgeable and helpful. I will use and recommend Small Engine Warehouse in the future.”

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Posted 5 days ago

“Brandon found what I needed and I was able to pick it up the same day. This is a great place to purchase from.”

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Posted 5 days ago

“Excellent customer service, Mandy and Tim were very helpful”

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Posted 6 days ago

“Bought a new engine for my John Deere. Received it in a few days and installation was not difficult. Breaking it in now and it started right up and runs fine. Brandon was extremely helpful with finding the right engine for my mower. He also answered all my questions after I received it. SMALL ENGINE WAREHOUSE has been a pleasure to deal with. I recommend it to anyone.”

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Posted 6 days ago

“Ordering was easy. The motor for my grasshopper mower was ordered on Thursday around noon and was delivered by 6:00 the next day. Chris was polite and professional and fast.”

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Posted 6 days ago

“Agent was knowledgeable and helpful. No manuel arrived with engine to assist in tuning for hard starting.”

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Posted 6 days ago

“Sales rep very knowledgeable. Ordered over phone and was pleased with how easy everything went. Delivery went smoothly and I am very pleased with my purchase”

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Posted 1 week ago

“Fast Shipping, great price , item as described.”

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Posted 1 week ago

“Very courteous and knowledgeable staff who quickly completed my request.”

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Posted 1 week ago

“We had our doubts because of a special tapered crankshaft, but my son and I were assured by the salesperson that the small engine we bought was the direct replacement for the Briggs & Stratton engine on my Craftsman lawn vacuum. He said that if it wasn't, we could simply return it for a refund if no oil or gas had been added. True, but not what we were expecting. As soon as we removed the new engine from the box, it was evident that the crankshaft had no taper, and was visibly too short. I did ship it back to Small Engine Warehouse, but it cost me $62 to ship the $200 engine back. No return shipping label was provided. I don't doubt that my $199.17 that I paid for the engine will be refunded to my card. But returning the $62 it cost me to ship the engine back is in serious doubt. We should have been told up front that no shipping label would be provided, and that even though the mistake was made by Small Engine Warehouse, not us, the cost of the return shipping would be our responsibility. I guess that I've been spoiled dealing online with Amazon, Walmart, Sam's Club, Home Depot, etc. I don't see any way that Small Engine Warehouse could know what it cost me to ship the engine back. Even though I've been assured that the $199.17 will be refunded to my card, I'm still going to be out the $62 I paid for return shipping, due to their mistake. I am disabled/retired and 73 years old, and $62 hurts. To be fair, if I'm able, I will amend this review if my shipping costs to return their mistake is refunded. I'm not irate with Small Engine Warehouse, as to begin with, we doubted that the engine we bought would have the special crankshaft required to work on the lawn vac. But no mention of the return shipping cost, if the engine couldn't be used, was mentioned.”

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Posted 1 week ago

“I purchased a Kohler engine from Small Engine Warehouse and it was an exact fit and runs and works as it should. I ordered over the phone through SEW rep Robert Fink he was very knowledgeable and helpful with all my questions and concerns. I will definitely use their service again when needed.”

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Posted 1 week ago

Small Engine Warehouse is rated 4.8 based on 1,365 reviews