Small Engine Warehouse Reviews

Name: Small Engine Warehouse
Address: 4023 S Walnut St, Muncie, Indiana
Rating: 4.75

4.8 Rating 1,474 Reviews

94 %

of reviewers recommend Small Engine Warehouse

Company Reviews

Metrics

4.8

Based on 1,474 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Small Engine Warehouse 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The briggs and stratton motor won't run correctly right out of the box. Called for help, sent pic as they asked. Haven't heard back from them. Frustrating.”

Helpful Report

Posted 3 weeks ago

We're sorry to hear that you're experiencing issues with the Briggs and Stratton motor and that you hadn't received a response back right after reaching out to us. Your satisfaction is important to us, and we understand how frustrating that can be. We strive to respond to all inquiries as quickly as possible, and I do see that a case was put in for your concern and went through the proper channels for our tech to reach out to you. After our tech and shop looked over your case and photos our tech did call you, however you had already taken the engine to an authorized Briggs and Stratton dealer in your area. I apologize that we weren't as quick as you had hoped in getting back to you. Your initial call came in on 3/31 and we received the photos on 4/1 and our tech called you on 4/3. Again, I am sorry that the process took a little longer than anticipated. Please feel free to follow up with us to ensure your concerns are addressed. We're here to help and want to get your motor running correctly. Thank you for bringing this to our attention, and we hope to assist you soon! The Small Engine Warehouse Team

Posted 1 week ago

“I installed my engine this weekend. added oil. runs great. quick ship. very pleased.”

Helpful Report

Posted 3 weeks ago

Thank you for the fantastic review, Jason! We're thrilled to hear that your engine installation went smoothly and that it's running great! It's always our aim to provide quick shipping and quality products, so your feedback means a lot to us. If you need anything else down the line, just let us know. We truly appreciate your support of Small Engine Warehouse!

Posted 1 week ago

“Well Packaged, Fast shipping, Great price . No problems at all.”

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Posted 4 weeks ago

Thank you for the fantastic review! We're so glad to hear that your order arrived well packaged and quickly. Providing great prices while ensuring a smooth experience is what we aim for. If you have any more needs in the future, don’t hesitate to reach out. We appreciate your support of Small Engine Warehouse!

Posted 4 weeks ago

“They should inform everyone that there are NO REFUNDS. You don’t find out until you get a lemon and have to go through the hassle of getting warranty work done from people you didn’t purchase it from. I never received the hardware for the repower kit. But they did call back and communicate some. Great experience NOT!”

Helpful Report

Posted 4 weeks ago

Mr. Reichenberger, You did purchase this kit online, where our return policy is also posted at the bottom of every single page: https://www.smallenginewarehouse.com/returns/ which does state that items that have been used are not eligible to be returned and they must follow the manufacturer's warranty policy. This is the link to the item that you purchased online: https://www.smallenginewarehouse.com/49t877-jd-f725-r5?searchid=518934 as you can see it does state that it has a 2-Year Manufacturer's Warranty through Briggs & Stratton. The warranty would be through the maker of the engine, not us. Just like if you were to purchase a vehicle, the warranty is through the maker of that vehicle, not where the vehicle was purchased. Lastly about the hardware for the engine, when you called in for assistance, you had already installed the engine. However, if you are referencing the mounting bolts, most new engines do not come with those included, rather, you are to reuse the ones from your old engine that you are replacing. I hope this clears up some of the confusion you may have in believing that we were not helpful to you or that you received a lemon and that we weren't following the correct protocol in assisting you. If we can help you in any other way or answer any other questions, please do not hesitate to reach out to us. Thank you again for choosing Small Engine Warehouse.

Posted 4 weeks ago

“Arrived fast. Nice motor but the shaft is a little short for replacement for my 1650 series rope start. Ordered & received 1650 series 110 volt start. I notice before I ordered old has a one inch shaft, new replacement I ordered is 3/4” shaft. So I ordered a reduction bushing, but engine shaft is a little to short. I hope to find a solution. Thanks Ted”

Helpful Report

Posted 4 weeks ago

Thank you for your thoughtful review, Ted! We’re glad to hear that your motor arrived quickly and meets your expectations. We appreciate your feedback regarding the shaft size and understand how important it is to find the right fit. If you need assistance in exploring solutions, please don’t hesitate to reach out. We’re here to help, and we appreciate you choosing Small Engine Warehouse!

Posted 4 weeks ago

“Exactly as described and fast shipping”

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Posted 4 weeks ago

Thank you for your wonderful review, Marilyn! We're delighted to hear that you received exactly what you expected and that our shipping was quick. Your satisfaction is our top priority, and we appreciate your kind words. If you need anything else, feel free to reach out. Thanks for choosing Small Engine Warehouse!

Posted 4 weeks ago

“I recently bought a tuneup kit for a K awasaki engine. It arrived within two business days, in perfect condition and is exactly what I needed. The price was competitive with other sellers of GENUINE Kawasaki parts...not those made in other countries that are inferior quality. I'll continue buying these parts from Small Enginee Warehouse. Their service is outstanding!”

Helpful Report

Posted 4 weeks ago

Thank you for your wonderful review! We’re thrilled to hear that you received your tune-up kit so quickly and in perfect condition. Providing genuine parts at competitive prices is what we strive for, and we’re glad you noticed! Your support means a lot to us, and we look forward to serving you again at Small Engine Warehouse!

Posted 4 weeks ago

“Very helpful in deciding the best replacement engine. I installed it late last fall and just recently used the mower. It runs great starts quick. Couldn't be happier.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Wilfred! We're thrilled to hear that you found our assistance helpful in choosing the perfect replacement engine. It’s great to know that your mower is running smoothly and starting quickly. Your happiness means the world to us! If you ever need anything else, just reach out. Thanks for choosing Small Engine Warehouse!

Posted 4 weeks ago

“Clearly could find exactly what I needed. All parts included for a repower. This site recommended by a mechanic. Ordered everything online. Got a tracking number the next day.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Carter! We're thrilled to hear that you found exactly what you needed and appreciated the included parts for your repower. It's great to know that our site came recommended to you, and we're glad you had a smooth ordering experience. If you have any questions or need assistance down the line, just reach out. Thanks for choosing Small Engine Warehouse!

Posted 4 weeks ago

“Great parts at great prices”

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Posted 1 month ago

Thank you for your awesome review, Martin! We're delighted to hear that you found great parts at great prices. Providing quality products at competitive prices is what we strive for, and your feedback inspires us to keep going. If you need anything else, feel free to reach out. Thanks for supporting Small Engine Warehouse!

Posted 4 weeks ago

“I am very pleased with their prompt service.”

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Posted 1 month ago

Thank you for your wonderful review, Guy! We’re so glad to hear that you were pleased with our prompt service. Timely support is what we strive for, and your positive feedback encourages us to keep it up. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thanks for choosing Small Engine Warehouse!

Posted 4 weeks ago

“Great price, fast service, kept me informed.”

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Posted 1 month ago

Thank you for your fantastic review, Tim! We’re so glad to hear that you were pleased with our pricing and fast service. Keeping our customers informed is very important to us, and your feedback truly brightens our day. If you need anything else, just let us know. Thanks for choosing Small Engine Warehouse!

Posted 4 weeks ago

“great service”

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Posted 1 month ago

Thank you for your fantastic review, Terry! We're thrilled to hear that you had a great service experience with us. Our team is dedicated to providing top-notch support, and your kind words mean a lot. If you ever need assistance in the future, don’t hesitate to reach out. Thanks for choosing Small Engine Warehouse!

Posted 1 month ago

“Very good turn around time and quality”

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Posted 1 month ago

Thank you for your amazing review, David! We're excited to hear that you were pleased with our turnaround time and the quality of our products. Your satisfaction is our priority, and we’re here to help if you need anything in the future. Thanks for choosing Small Engine Warehouse!

Posted 1 month ago

“Purchased a discontinued B&S SnowKing 1650 (420cc) via Walmart for a snowblower re-power. Price was excellent, came a week earlier than promised and packaging was first rate. Clearly new and as advertised. Started right up and runs strong. One star off since there was no documentation and no drawings for mounting/ shaft height etc. avail from B&S website (hours of searching). Had to measure to get mounted and select new belts.”

Helpful Report

Posted 1 month ago

Thank you for your thoughtful review! We're delighted to hear that your B&S SnowKing 1650 arrived ahead of schedule and that you found the packaging to be top-notch. We understand how important it is to have all the necessary documentation, and we appreciate your feedback regarding the lack of drawings. Your insights are invaluable as we continue to improve our services. If you have any further questions or need assistance in the future, please feel free to reach out. Thanks for choosing Small Engine Warehouse!

Posted 1 month ago

“Description doesn't include shaft diameter or length otherwise I would have given it a 5.”

Helpful Report

Posted 1 month ago

Thank you for your valuable feedback, William! We're glad to hear that you found the engine to be a good match for your needs. We appreciate your comment about the shaft diameter and length not being included in the description, and we will certainly take that into consideration for future product listings. If you have any further questions or need assistance, please feel free to reach out. Thanks for choosing Small Engine Warehouse!

Posted 1 month ago

“I did a review of your Company in error, and Robin contacted me right away & we realized I was reviewing the wrong Company. I appreciate her prompt service. Thank you S. Murphy”

Helpful Report

Posted 1 month ago

I have emailed you, if you could please respond or give us a call at 1-800-321-6725. Thank you

Posted 1 month ago

Thank you so much Sheri, it was wonderful to talk to you today! I hope you have a wonderful weekend!

Posted 1 month ago

“This engine was a direct replacement in my application as advertised. Started immediately and ran perfectly. Very happy.”

Helpful Report

Posted 2 months ago

Thank you for your excellent review, William! We're thrilled to hear that the engine was a perfect match for your application and that it started right up. It's always our goal to ensure that our products deliver great performance. If you need anything else in the future, don't hesitate to reach out. Thanks for choosing Small Engine Warehouse!

Posted 2 months ago

“Extremely helpful and knowledgeable staff, will help you anyway they can. Prompt replies to emails and questions, nice to be able to talk with a person instead of a automated answering service.”

Helpful Report

Posted 2 months ago

Thank you for your wonderful review, Andy! We're so glad to hear that our staff could assist you and provide the personal touch we strive for. It's great to know you appreciated the prompt replies and support. Your feedback means a lot to us! If you ever need anything else, please don't hesitate to reach out. Thanks for choosing Small Engine Warehouse!

Posted 2 months ago

“These guys are great. Respond well to questions. I would encourage you to contact them if your machine is not listed in the drop down box. I repowered a Badboy Mower They had almost everything I needed. They are professional at every turn.”

Helpful Report

Posted 2 months ago

Thank you for your amazing review! We’re thrilled to hear that you found our team responsive and professional. It’s great that we could help you with your Bad Boy Mower project! Your feedback is much appreciated, and we're always here to assist with any questions you may have. Thanks for choosing Small Engine Warehouse!

Posted 2 months ago

Small Engine Warehouse is rated 4.8 based on 1,474 reviews