Small Engine Warehouse Reviews

Name: Small Engine Warehouse
Address: 4023 S Walnut St, Muncie, Indiana
Rating: 4.76

4.8 Rating 1,422 Reviews

94 %

of reviewers recommend Small Engine Warehouse

Company Reviews

Metrics

4.8

Based on 1,422 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Small Engine Warehouse 5 star review on 4th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast service. Technician was very good”

Helpful Report

Posted 1 month ago

“Very impressed with the complete experience with of my purchase from Small Engine Warehouse. Seth is very knowledgeable and helpful. I will use and recommend Small Engine Warehouse in the future.”

Helpful Report

Posted 1 month ago

“Brandon found what I needed and I was able to pick it up the same day. This is a great place to purchase from.”

Helpful Report

Posted 1 month ago

“Excellent customer service, Mandy and Tim were very helpful”

Helpful Report

Posted 1 month ago

“Bought a new engine for my John Deere. Received it in a few days and installation was not difficult. Breaking it in now and it started right up and runs fine. Brandon was extremely helpful with finding the right engine for my mower. He also answered all my questions after I received it. SMALL ENGINE WAREHOUSE has been a pleasure to deal with. I recommend it to anyone.”

Helpful Report

Posted 1 month ago

“Ordering was easy. The motor for my grasshopper mower was ordered on Thursday around noon and was delivered by 6:00 the next day. Chris was polite and professional and fast.”

Helpful Report

Posted 1 month ago

“Agent was knowledgeable and helpful. No manuel arrived with engine to assist in tuning for hard starting.”

Helpful Report

Posted 1 month ago

“Sales rep very knowledgeable. Ordered over phone and was pleased with how easy everything went. Delivery went smoothly and I am very pleased with my purchase”

Helpful Report

Posted 2 months ago

“Fast Shipping, great price , item as described.”

Helpful Report

Posted 2 months ago

“Very courteous and knowledgeable staff who quickly completed my request.”

Helpful Report

Posted 2 months ago

“We had our doubts because of a special tapered crankshaft, but my son and I were assured by the salesperson that the small engine we bought was the direct replacement for the Briggs & Stratton engine on my Craftsman lawn vacuum. He said that if it wasn't, we could simply return it for a refund if no oil or gas had been added. True, but not what we were expecting. As soon as we removed the new engine from the box, it was evident that the crankshaft had no taper, and was visibly too short. I did ship it back to Small Engine Warehouse, but it cost me $62 to ship the $200 engine back. No return shipping label was provided. I don't doubt that my $199.17 that I paid for the engine will be refunded to my card. But returning the $62 it cost me to ship the engine back is in serious doubt. We should have been told up front that no shipping label would be provided, and that even though the mistake was made by Small Engine Warehouse, not us, the cost of the return shipping would be our responsibility. I guess that I've been spoiled dealing online with Amazon, Walmart, Sam's Club, Home Depot, etc. I don't see any way that Small Engine Warehouse could know what it cost me to ship the engine back. Even though I've been assured that the $199.17 will be refunded to my card, I'm still going to be out the $62 I paid for return shipping, due to their mistake. I am disabled/retired and 73 years old, and $62 hurts. To be fair, if I'm able, I will amend this review if my shipping costs to return their mistake is refunded. I'm not irate with Small Engine Warehouse, as to begin with, we doubted that the engine we bought would have the special crankshaft required to work on the lawn vac. But no mention of the return shipping cost, if the engine couldn't be used, was mentioned.”

Helpful Report

Posted 2 months ago

“I purchased a Kohler engine from Small Engine Warehouse and it was an exact fit and runs and works as it should. I ordered over the phone through SEW rep Robert Fink he was very knowledgeable and helpful with all my questions and concerns. I will definitely use their service again when needed.”

Helpful Report

Posted 2 months ago

“So far everything I have ordered has worked flawlessly! No complaints”

Helpful Report

Posted 2 months ago

“We received the motor, my husband installed it. Made sure to have oil in it. And it started tight up.”

Helpful Report

Posted 2 months ago

“Excellent the perfect engine for my yard machine log splitter. Thank you”

Helpful Report

Posted 2 months ago

“I was really surprised how fast I received my Kohler. I ordered it at 10am on Friday and it was in my yard about 2pm the next day. The representative was polite and knowledgeable. No issues.”

Helpful Report

Posted 2 months ago

“John was a very knowledgeable, helpful, and polite man. I really appreciated working with him to solve my problem.”

Helpful Report

Posted 2 months ago

“Very good service”

Helpful Report

Posted 2 months ago

“Excellent job”

Helpful Report

Posted 2 months ago

“Direct fit Thanks for the quick delivery Bruce”

Helpful Report

Posted 2 months ago

Small Engine Warehouse is rated 4.8 based on 1,422 reviews