Smartbag Reviews

Name: Smartbag
Address: Unit 2, 3 MacDonald Road, Ingleburn, New South Wales
Rating: 4.64

4.6 Rating 476 Reviews

92 %

of reviewers recommend Smartbag

Company Reviews

Product Reviews

Metrics

4.6

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Smartbag 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

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“First time ordering and found it very easy”

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Posted 4 years ago

Thanks, Debra. We like to make ordering as easy as possible for our customers. Thanks for taking the time to let us know.

Posted 4 years ago

“Thank you Smartbag you have always been super efficient getting my orders to me. After a very slight hiccup with the last order it was corrected immediately and I was very happy to be compensated. Excellent Service”

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Posted 4 years ago

Your comments are much appreciated, Debbie. We really want to look after our customers, because without you we are nothing. I'm very happy to hear the hiccup was dealt with efficiently and you were compensated for any inconvenience.

Posted 4 years ago

“The website was very easy to use, the products were easy to follow and order. The online chat helpline, particularly Theresa was extremely helpful and I would not hesitate to recommend them to anyone and everyone.”

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Posted 4 years ago

Thanks, Brad. Our goal is to make the website easy to follow and the ordering process easy. Theresa on Live chat is always there to help and she was very happy to hear your comments. And thanks for the recommendation!

Posted 4 years ago

“First purchase was smooth and timely. However this time round has pretty scared me from purchasing again from you. I was initally advised two week delay, i was happy to wait. However after four weeks i received no feedback nor update of where shopment was. I called up to follow up no one was able to locate where the shipment. Never again.”

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Posted 4 years ago

Marianne is very disappointed to read your comments, Jeremy. As she explained at the time, the Toll courier delivery system was down for some weeks, so we could not tell you where your order was. I have attached a news link below about their system crash. We were unable to predict the delay accurately. As she also explained, we had run out of the product that you ordered, so could not re-send. She offered you a similar product, which you declined, so we refunded your money. The bags finally arrived and you re-paid us for them - thankyou. Marianne went through all the back and forth email exchanges and I feel it is unfair to say there was no feedback. She told you on more than one occasion that Toll was unable to tell us where your order was. Marianne went out of her way to help you, but we have no control over the Toll operating systems. https://www.abc.net.au/news/2020-02-10/toll-transport-hack-leaves-customers-and-deliveries-in-limbo/11949036

Posted 4 years ago

“The entire process from phone enquiry to ordering to pick up was professional, courteous and timely…well done Smartbag!”

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Posted 4 years ago

Hi Leo. Thank you very much for taking the time to respond :-) Your comments are much appreciated!

Posted 4 years ago

“Always a fast and efficent service and bags are a good quality”

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Posted 4 years ago

Hi Haidee. Thank you for your review. We look forward to hearing from you again :-)

Posted 4 years ago

“I rarely do these Reviews as it takes a lot to impress me In a world of substandard products and poor customer service. SmartBag and more importantly Marianne looked after me so well, especially considering I had never dealt with them before and it was late on a Friday afternoon. Well done guys and thanks. James and the Team @ ANTHONY CATERING”

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Posted 4 years ago

Hi James. A sincere thank you from everyone here at SmartBag. Reviews like this really make our day. And Marianne has been wearing a big smile all week after she read this. Thanks again, James, and really look forward to hearing from you in the future.

Posted 4 years ago

“Friendly staff, Good delivery. A few bags the base and handle not glued properly. And quantity can be a little over or under.”

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Posted 4 years ago

Hi Michelle. I see you have ordered from us quite a few times. Initially these orders were from a different supplier. Their quality was not up to our expectations and we have since found a supplier who's quality exceeds our expectations. So I trust that your most recent orders have been better quality and the correct quantity :-)

Posted 4 years ago

“Good product and good people to deal with.”

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Posted 4 years ago

Thanks, Julie- Anne. Your comments are much appreciated :-)

Posted 4 years ago

“really good customer service and communication and fast processing of my order.”

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Posted 4 years ago

Thanks for your positive comments, Tania. We appreciate you taking the time and look forward to hearing from you again!

Posted 4 years ago

“Good product,prompt delivery”

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Posted 4 years ago

Thanks for the review, Tracy. Much appreciated.

Posted 4 years ago

“Really quick delivery and good quality bags!”

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Posted 4 years ago

Hi Jessie. We are very please to hear that you are happy with the quality and delivery of our bags. Thanks for taking the time to review us!

Posted 4 years ago

“We ordered printed gift bags. Both the quality of the goods and the service we received was good.”

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Posted 4 years ago

Hi Bronwyn. Great to hear your positive comments on our printed gift bags and service. We appreciate you taking the time to respond!

Posted 4 years ago

“Very fast shipping. Customer support on live chat was great. Even the bag we purchased is aouch better than our previous supplier.”

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Posted 4 years ago

Thanks, Harry. We are very pleased that you found our Live Chat support helpful. And it is great news that our bags are better than your previous supplier! Thank you for taking the time to respond.

Posted 4 years ago

“Arrived in 48hrs, good quality bags.”

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Posted 4 years ago

Thanks for taking the time to respond and your positive comments, Mr Hugh :-)

Posted 4 years ago

“Ordered online and received the bags within a couple of days and the price was very competitive. It was very professional, thank you. Michel”

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Posted 4 years ago

Hi Mrs Michel. Your comments have given us reason to smile! We appreciate you taking the time :-)

Posted 4 years ago

“Awaiting delivery however, very impressed with easy online help and ordering”

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Posted 4 years ago

Thanks, Jo. Excellent news that you are happy with our online ordering. We look forward to hearing from you again!

Posted 4 years ago

“Good quality and great service”

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Posted 4 years ago

Thanks, Mr Micro. Your comments are very much appreciated!

Posted 4 years ago

“very quick and easy”

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Posted 4 years ago

Thanks, Alisa. We are please to hear that you found ordering to be a quick and easy process. That is what we like to hear!

Posted 4 years ago

“Great service great product”

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Posted 4 years ago

Thanks, Francina. Positive reviews like yours make our day! We appreciate you taking the time to let us know.

Posted 4 years ago

Smartbag is rated 4.6 based on 476 reviews