Smartbag Reviews

Name: Smartbag
Address: Unit 2, 3 MacDonald Road, Ingleburn, New South Wales
Rating: 4.64

4.6 Rating 476 Reviews

92 %

of reviewers recommend Smartbag

Company Reviews

Product Reviews

Metrics

4.6

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Smartbag 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

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“I can only say that SMARTBAG is the best value for money store when it comes to the right bag for my customers, highly recommended.”

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Posted 3 years ago

“Great product, terrible customer service.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Some really great service I asked questions before ordering accidently ordered the wrong size rang and it was rectified straight away, I was told the delivery would have already left to accept that and a driver would come over and pick them up and bring the right size but not only that they offered to bring two sizes to workout which we would want better, which was great very happy and will use again”

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Posted 3 years ago

“Prompt, professional help. We’ll be back, thank you.”

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Posted 3 years ago

“Great bags and fast delivery, thanks.”

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Posted 3 years ago

“Very disappointed. I have requested to cancel my order but no response.”

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Posted 3 years ago

“We are happy with everything except for the fact we wanted to order a new ink pad and there wasn’t a method to add it to our order. Thank you for your good prices and easy to use web site.”

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Posted 3 years ago

“Some of the product I needed was out of stock”

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Posted 3 years ago

“exceptional dispatch and delivery time, thank you. Cheers Chris Dove”

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Posted 3 years ago

“Excellent communication using live chat, helpful and good product knowledge.”

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Posted 3 years ago

“Saw their ad when I searched for bags, looked through and was happy with the prices and the ordering process was easy. Gotta like that.”

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Posted 3 years ago

“The products is fantastic however the customer service has not been good. Communication is very poor. I asked placed an order a month ago and I had to follow up what was happening only to not have any email replies so to call and be told there was a- an issue with supply and b- a delay in printing. I then was told my products would be printed by end of week and I asked for an email to be sent once the product is on the way and I have once again received no communication, just an email asking for my opinion on service!.... so you can understand my frustration.”

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Posted 3 years ago

“Amazing service, super quick and lovely staff”

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Posted 3 years ago

“Very prompt delivery, thank you.”

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Posted 3 years ago

“Super fast delivery, and always a pleasure to deal with.”

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Posted 3 years ago

“Very professional and speedy service.”

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Posted 3 years ago

“Always fast and efficient”

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Posted 3 years ago

“I did not received yet”

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Posted 3 years ago

Smartbag is rated 4.6 based on 476 reviews