Smartbag Reviews

Name: Smartbag
Address: Unit 2, 3 MacDonald Road, Ingleburn, New South Wales
Rating: 4.64

4.6 Rating 476 Reviews

92 %

of reviewers recommend Smartbag

Company Reviews

Product Reviews

Metrics

4.6

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Smartbag 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the most fantastic online service l have ever had. I changed my mind and decided to do pickup instead. Nothing was too hard for them to organise. Well done guys.”

Helpful Report

Posted 1 year ago

“Smartbag’s service was amazing. Prompt, efficient and very helpful, they arranges to fast track our order for a charity drive, and we had the bags in no time. Products are also of a high standard. Can’t recommend smartbag highly enough!”

Helpful Report

Posted 1 year ago

“Incredible and easy fast service, Lovely product”

Helpful Report

Posted 1 year ago

“Excellent guys! Loved the quick turn around and so easy to work with.”

Helpful Report

Posted 1 year ago

“Great service. Items purchased arrived in a timely manner. Very helpful staff. Items purchased were as described on their website”

Helpful Report

Posted 2 years ago

“Excellent product and excellent service. My bags were delivered very promptly. Thoroughly recommend this company.”

Helpful Report

Posted 2 years ago

“We always buy these for our Uniform Shop. There is such a great range and they always arrive promptly.”

Helpful Report

Posted 2 years ago

“Not sure we have made a purchase, credit card details were given, asked for an invoice, & haven't received bags, waiting on bank statement to see whether the credit details went thru.”

Helpful Report

Posted 2 years ago

“Perfect bag for my small business”

Helpful Report

Posted 2 years ago

“The staff were very easy to work with. We are very happy with the speediness from proof approval to production to delivery - all within the stated timeframe.”

Helpful Report

Posted 2 years ago

“I have just purchased from smartbag. They were very helpful and helped me work through all the information I needed so I would choose the right bag for my needs. The purchase went smoothly. Thank you Smartbag team!”

Helpful Report

Posted 2 years ago

“PRINT QUALITY IS VERY POOR. THERE ARE DIRTY LINES THROUGH THE LOGO ON EACH BAG WHICH SUGGESTS A DIRTY/FAULTY PRINTHEAD. PRINTING IS NOT SHARP AND CLEAN ALL OUTLINES HAVE BLED. THE COLOUR SATURATION IS POOR,PATCHY, AND FADED NOT BRIGHT. THE BAG QUALITY IS FINE. WOULD NOT RECOMMEND COMPANY TO OTHERS AND DEFINITELY WOULD NOT USE THIS SERVICE AGAIN.”

Helpful Report

Posted 2 years ago

“Easy to order, great pricing, super fast delivery, perfect product.”

Helpful Report

Posted 2 years ago

“Hi, Received the order very promptly - as promised - but only HALF the order arrived! I ordered 50 bags & received only 20??? Need to chat to someone about that please. Lee”

Helpful Report

Posted 2 years ago

“Easy quick transaction, good communication, quick delivery and the product was exactly as expected. Thank you”

Helpful Report

Posted 2 years ago

“Very happy with the service and quality, will use them again.”

Helpful Report

Posted 2 years ago

“Easy to order and quick delivery.”

Helpful Report

Posted 2 years ago

“Ordered and paid for stock, then 2/3 delivery came. Was informed that the product was out of stock and would be sent later If the stock has run out please don’t have it available on line to purchase- I believed the stock was available And I had pre paid for stock that was available Please fix this”

Helpful Report

Posted 2 years ago

“Service - Excellent Quality - Excellent I am a small market stallholder and when the State Government introduced "No single use plastic bags" I really wondered what I would do. I used the internet and found your company, close to home and with very competitive prices. I went to your warehouse and found your staff very helpful and courteous. they went out of their way to help. I have already recommended Smartbag to other stallholders.”

Helpful Report

Posted 2 years ago

“Called multiple times and can’t get through anyone. Printed items were not best quality.”

Helpful Report

Posted 2 years ago

Smartbag is rated 4.6 based on 476 reviews