Smartbag Reviews

Name: Smartbag
Address: Unit 2, 3 MacDonald Road, Ingleburn, New South Wales
Rating: 4.64

4.6 Rating 476 Reviews

92 %

of reviewers recommend Smartbag

Company Reviews

Product Reviews

Metrics

4.6

Based on 476 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Smartbag 5 star review on 8th August 2024

Anonymous

Anonymous // 01/01/2019

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“Shame the website is playing up but the staff in the office are fabulous to work with. Thank you. L🌸”

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Posted 4 years ago

“Very fast shipping, will definitely be put chasing from here again”

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Posted 4 years ago

“Disappointed that what was advertised online was not available”

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Posted 4 years ago

“Easy to use website. Goods arrived in a timely manner. Packed carefully. Result - Very Happy Customer. Thank you Smartbags!!”

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Posted 4 years ago

“Very easy to order, excellent products and great customer service!”

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Posted 4 years ago

“Great, fast service”

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Posted 4 years ago

“Always to deal with in the phone and staff were very helpful”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Very prompt dispatch and delivery, would buy from them again”

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Posted 4 years ago

“Happy to do business with same bags again”

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Posted 4 years ago

“Postage exorbitant. completed transaction telephonically with reduced postage. One week later - still no delivery. Phoned in to enquire, was told my bags were not despatched yet. Long and laborious wait telephonically. Zero service satisfaction. Is this a scam? Very disappointing.”

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Posted 4 years ago

“Very organized web reasonable price”

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Posted 4 years ago

“Blown away at how quickly our order was processed and delivered.... Great job guys and we purchased the matt black card bags... absolutely stunning.”

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Posted 4 years ago

“Great service and friendly staff”

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Posted 4 years ago

“Fantastic customer service from Andy - Overall fabulous and prompt service. Thank you”

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Posted 4 years ago

“I found the website easy to navigate and the service was prompt!”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“Very disappointed. I placed the order on 21/Oct as I was told that the parcel would arrive on 23/Oct or 26/Oct. But when I contacted the office today (27/Oct), someone told me that the parcel was sent to the wrong address.. She said she will dispatch them again tomorrow.... She said she would contact me again with the tracking number. No tracking number has been provided yet for the old parcel, which sent to a wrong place, and the new one. I needed the bags today (27/Oct).... I am in trouble now.. PLEASE SEND THEM ASAP and please send me the tracking number. Thank you.”

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Posted 4 years ago

“Liezel is superb! Amazing customer service and very prompt”

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Posted 4 years ago

“Really prompt and no hassles👍”

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Posted 4 years ago

Smartbag is rated 4.6 based on 476 reviews