Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, Watford
Rating: 4.29

4.3 Rating 723 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 723 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road
Watford
WD18 0GX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient and informative”

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Posted 6 years ago

“they were the only insurance company to ring me up after i took out a policy with them to make sure all my details were correct.they even asked me to confirm my name and address.when i asked them to tell me my name and address then i would confirm which they did. any other company who have asked me to confirm my details have told me i must tell them my details in which i say go and **** yourselfs”

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Posted 6 years ago

“When I went to make a claim, i was told there was a 28 day after taking out policy, where I would have to pay a excess of £250. I cancelled my policy and was advised a refund would be issued. THAT WAS 3 MONTHS AGO!!! I am still waiting. I have spoken to numerous customer services who have told me, repeatedly, the refund it with finance, and even sent letters in but still no refund. Disgusting service, a company I would NEVER recommend”

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Posted 6 years ago

“I have only just taken out a policy with smart insurance. It is difficult to say how happy I am because I have had no direct dealings with the customer service team. I think if I ever need to make a claim will be the time I should review my experience. I have only rated 3 stars for that reason.”

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Posted 7 years ago

“Taken insurance out on washing machine half price of domestic and general”

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Posted 7 years ago

“Helpful/knowledgable/clear.”

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Posted 7 years ago

“Very good agent went through everything about the quote and the policy - was very helpful and knowledgeable and gave me good advice”

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Posted 7 years ago

“Pravin was polite, informative and helpful and made insuring my kitchen unites pleasurable. Jo Brown that was last year and Pravin has done the same this year. Jo Brown”

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Posted 7 years ago

“Very recommended”

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Posted 7 years ago

“The call was answered promptly. The staff was extremely helpful and answered all my questions and talked me through process.”

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Posted 7 years ago

“the person was help full and told me all about the insurance”

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Posted 7 years ago

“A month later and two phone calls, I'm still waiting for my insurance documents to come through the post. Took the money quick enough though. Perhaps someone could get it sorted as I am a new customer and first impressions are very important.”

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Posted 7 years ago

Dear Mr Smith. I apologise sincerely for this. I have forwarded your complaint to the Customer Services department and will ensure your policy documents are sent out immediately.

Posted 7 years ago

“Easy to access web site, simple step by step process and quick response to e-mail account to confirm cover.”

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Posted 7 years ago

“Excellent customer service and very helpful.”

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Posted 7 years ago

“So far so good. :) Happy with the service if had from them. :)”

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Posted 7 years ago

“Great deal great service well explained to”

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Posted 7 years ago

“Rubbish, try to con you! Tell you one thing and when it comes to it they tell you something else”

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Posted 7 years ago

Dear Customer, Our policy doesn't cover existing faults and there will be an excess fee if you make a claim with in the cooling off period. we enforce this policy in order to avoid fraudulent claims and keep the policy premium competitive enough to our customers. Please contact us immediately if you are dissatisfied with any other reasons , as we always take consumers complaints very seriously and we would like to have an opportunity to address your issue.

Posted 7 years ago

Hi. I'm sorry that you're unhappy with our service. Please feel free to contact us to explain any problem you experienced. We will always do our utmost to sort out any problems.

Posted 7 years ago

“Still waiting for my insurance policy”

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Posted 7 years ago

I'm very sorry that you have experienced a delay in receiving your policy documents. I will ensure this is rectified immediately.

Posted 7 years ago

“The sales man was very polite and very informative, making it easy to understand the policy.”

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Posted 7 years ago

“The staff gave the information in a way that was easy to understand and follow.”

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Posted 7 years ago

Smart Cover Insurance is rated 4.3 based on 723 reviews