Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, Watford
Rating: 4.29

4.3 Rating 723 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 723 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road
Watford
WD18 0GX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just think for a small job it took around 2 weeks to get resolved, which involved numerous phone calls and 3 visits. I’ve been with domestic and general and their service compared to yours is more professional. Once my insurance is up for renewal I will be going back to d&g”

Helpful Report

Posted 6 years ago

I apologise for the delays and inconvenience you experienced. Your claim was approved on 11/03/2019 and an engineer was immediately booked. The engineer visited your property on 13/03/2019 and repaired your fridge, however upon talking to the customer on a follow up call, the ice maker was still broken. The engineer attended your property again but unfortunately new parts were required which caused the delay. As soon as the parts arrived the engineer visited your property to finish the job. It appears the only slight delay was waiting for parts and the engineer not fixing the ice maker on the initial visit.

Posted 6 years ago

“I pay for smart cover everymonth have contacted about a faulty product still no responce”

Helpful Report

Posted 6 years ago

Dear Miss Sillince. I apologise for the problem you have experienced and am currently looking into the reasons why this has occurred. We take customer complaints very seriously and our Customer Services Department will contact you very soon.

Posted 6 years ago

“I called to book in for a new repair and was told I would receive a call back to book the repair. I waited over a week and called Smart Cover yo query this. I was told that the repair had been done when it had not and I had not heard anything back to book the repair either. I am now awaiting a call back again from Smart Cover regarding this repair. Which still has not been done.”

Helpful Report

Posted 6 years ago

Dear Miss Kuser I have reviewed this and I am aware of the problem you encountered. We sent the job to the manufacturer but there was an administration error which led to them providing an update on the wrong case. Unfortunately the confusion escalated and you were misinformed. I apologise profusely for the problem you encountered. Regards, Smart-Cover Customer Services.

Posted 6 years ago

“Policy taken out for boiler cover etc 01/02/19 , have received no confirmation (email or post) despite 2 phone calls assuring me that "will get it to me immediately" .I need policy /documents confirmation a.s.a.p. Mr.M.Cox 02920211035 P/Code CF3 3JY.”

Helpful Report

Posted 6 years ago

Dear Mr Cox, I apologise profusely for this. I have forwarded your email to our head of Customer Services. I hope we can sort this out for you as soon as possible.

Posted 6 years ago

“The web site did not work properly and the annual fee (£139) was taken out of my bank account prior to any confirmation that you were willing to provide the service to me. Took me 2 phone calls to resolve and your response to the phone calls was in both cases "we'll get someone to call you back". You have not yet provided any physical (boiler service) assistance to me as yet but I do hope this will be more effective/efficient than your website and call handling services.”

Helpful Report

Posted 6 years ago

I'm sorry to hear you experienced problems with the website. The site was recently re-designed and we did experience some minor teething problems. It is now fully functioning.

Posted 6 years ago

“I cancelled my direct debit.i don't won't insurance with you”

Helpful Report

Posted 6 years ago

“Cancelled policy before it started but they still tried to take the first direct debit - luckily I spotted it before payment was taken!”

Helpful Report

Posted 6 years ago

“I completed the application form some time ago and Ive heard nothing back from them despite sending several emails to check if im covered or not!!”

Helpful Report

Posted 6 years ago

Dear Mrs Metcalf. I'm very sorry to hear you have experienced difficulties. I will ensure you are contacted immediately. Regards, Customer Services Dept.

Posted 6 years ago

“poor - please check the small print, I requested a service with no excess, however, when I received the documents, it states £50 excess. I have subsequently cancelled the policy.”

Helpful Report

Posted 6 years ago

“Applied for white goods insurance 5 appliances cost of £24 pcm roughly! Never heard back!”

Helpful Report

Posted 6 years ago

Hi. I'm sorry that you're unhappy with our service. Please feel free to contact us to explain any problem you experienced. We will always do our utmost to sort out any problems.we attempt to contact you on several occasions, as all our online application must be verbally verified before going to our underwriters for approval.

Posted 6 years ago

“It was nice talking to Mr.Kevin who explained the policy in detailed and assisted to chose the right appliances to be covered. It was easy and straight forward to sign up but hard if any claims. Loads of things to be submitted unlike the sign up. I would not recommend this cover.”

Helpful Report

Posted 6 years ago

“I have paid £131.88 to WWW.SMART-SURE.COM on 12/06/18 for a satellite system insurance policy and I have not received a policy number or any policy documents to confirm that the equipment concerned is now covered. For this, and other reasons I wish to cancel ti within the 14 - day cooling-off period allowed.”

Helpful Report

Posted 6 years ago

This is the review page for Smart Cover Insurance, not smart-sure.com

Posted 6 years ago

“When I went to make a claim, i was told there was a 28 day after taking out policy, where I would have to pay a excess of £250. I cancelled my policy and was advised a refund would be issued. THAT WAS 3 MONTHS AGO!!! I am still waiting. I have spoken to numerous customer services who have told me, repeatedly, the refund it with finance, and even sent letters in but still no refund. Disgusting service, a company I would NEVER recommend”

Helpful Report

Posted 6 years ago

“Rubbish, try to con you! Tell you one thing and when it comes to it they tell you something else”

Helpful Report

Posted 7 years ago

Dear Customer, Our policy doesn't cover existing faults and there will be an excess fee if you make a claim with in the cooling off period. we enforce this policy in order to avoid fraudulent claims and keep the policy premium competitive enough to our customers. Please contact us immediately if you are dissatisfied with any other reasons , as we always take consumers complaints very seriously and we would like to have an opportunity to address your issue.

Posted 7 years ago

Hi. I'm sorry that you're unhappy with our service. Please feel free to contact us to explain any problem you experienced. We will always do our utmost to sort out any problems.

Posted 7 years ago

“Still waiting for my insurance policy”

Helpful Report

Posted 7 years ago

I'm very sorry that you have experienced a delay in receiving your policy documents. I will ensure this is rectified immediately.

Posted 7 years ago

“Absolute joke of a service! They say they will call you back but never do!! When you call them to lodge a complaint they say all managers are in a meeting and cannot be interrupted. Staff have no customer service skills whatsoever.”

Helpful Report

Posted 7 years ago

I'm sorry you experienced difficulties. It appears that you reported a leak under the bath. The plumber went to the job and found that the issue had already been resolved. The bath required a new washer and was only leaking when the bath was full. This would not have been covered.

Posted 5 years ago

“They aren’t completely lying when selling the insurance to you do not take insurance from smart cover I will take them to the media very bad”

Helpful Report

Posted 7 years ago

“its a verry verry bad campany.i dont recommend to any one this companey. i had many bad experiyance with them. PLEASE,PLEASE guyes dont do any kaind of insurans with smart cover.bad management”

Helpful Report

Posted 7 years ago

We do apologise that you have experienced this service, please can you provide us with your policy number so that our senior management can investigate further.

Posted 7 years ago

“i payed for nearly a year when my tele broke whilst carrying it i had to find old paper work which fortunataly i hadn’t binned and take lots of daft pictures from all angles not just the damage and model sticker,but because i didn’t ring up and ask for the approved transportation method before carrying my tv back up stairs the “find a reason not to pay out team” at smart cover (which is the most dedicated team at smar cover) denied my claim dont insure a smart tv here unless a gohst breaks it while your out that seems to be the only cercumstance in which they’ll pay out but run of the mill accidental damage that you’d buy insurance for is not covered by smart cover its your fault unfortunately for having kids, friends or just that unfortunate clumsy moment sorry seems to be a scam company IMO”

Helpful Report

Posted 7 years ago

We do apologise that you have experienced this service, please can you provide us with your policy number so that our senior management can investigate further.

Posted 7 years ago

“I made a claim for my Panasonic TV which I paid over £600 for the TV. When I made the claim i was told the will offer me like for like but they offered me Hitachi TV which is less Than £400 and i refused it, they later offered me Logik TV 49inch which my TV was 50inch. They came back to me to offered 55inch Logik TV and asked me to pay extra £141.50 and i said to them i cannot pay any extra money. Now they have offered me 50inch Panasonic TV and asking me to pay extra £500. I am very disappointed and frustrated with their service. If i am allow to claim up to £500 which i have given the model numbers which they are less than £500 but they are refusing to offer those TVs. They still want to give me those Hitachi and Logik TV. Please do watch out for them. Their customers service experience is fantastic but when you are claim its horrible.”

Helpful Report

Posted 7 years ago

We do apologise that you have experienced this service, please can you provide us with your policy number so that our senior management can investigate further.

Posted 7 years ago

Smart Cover Insurance is rated 4.3 based on 723 reviews