Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, Watford
Rating: 4.29

4.3 Rating 723 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Questions

Metrics

4.3

Based on 723 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

03333 449 559

Email:

admin@asurit.co.uk

Location:

Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road
Watford
WD18 0GX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service! Washing machine broke down and although took a week to get an engineer when they arrived they were very polite and efficient and Smart Cover followed up to see if I was happy with the service.”

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Posted 6 years ago

“I found the cover off good value and Paravin very helpful. Very informative on helping me with my boiler cover.”

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Posted 6 years ago

“Engineer was quick and had the required part with him so didn't need to call back. The process to get your covered appliance is very long winded and frustrating especially when your disabled or have disabled family members and rely on that appliance.”

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Posted 6 years ago

“Very nice people to deal with”

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Posted 6 years ago

“Pravin dealt with me clearly and efficiently,”

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Posted 6 years ago

“Helpful service. thank you”

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Posted 6 years ago

“Looks a good deal”

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Posted 6 years ago

“very happy with product”

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Posted 6 years ago

“Excellent service. Would definitely recommend”

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Posted 6 years ago

“Quick, responsive and efficient”

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Posted 6 years ago

“Fantastic”

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Posted 6 years ago

“We thought we needed some help with the TV young lady on the phone was very helpful trying to help us, but an appointment was given us straight away then we found out all we needed was new batteries. In the control.but no problem when we can called and cancelled Thank you”

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Posted 6 years ago

“A great price for the right cover. I arranged this insurance on behalf of my elderly father, who is very satisfied with the service. I spoke to Pravin over the phone, and not only was he very clear about every single thing, but he was also very personable, polite and friendly. I would highly recommend.”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Pravin, was very helpful. Great customer service.”

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Posted 6 years ago

“Very helpful and polite”

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Posted 6 years ago

“I called to book in for a new repair and was told I would receive a call back to book the repair. I waited over a week and called Smart Cover yo query this. I was told that the repair had been done when it had not and I had not heard anything back to book the repair either. I am now awaiting a call back again from Smart Cover regarding this repair. Which still has not been done.”

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Posted 6 years ago

Dear Miss Kuser I have reviewed this and I am aware of the problem you encountered. We sent the job to the manufacturer but there was an administration error which led to them providing an update on the wrong case. Unfortunately the confusion escalated and you were misinformed. I apologise profusely for the problem you encountered. Regards, Smart-Cover Customer Services.

Posted 6 years ago

“Pravin who I delt with was very professional and courteous and explained the product very well.”

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Posted 6 years ago

“Excellent service! Fast response! Fixed tumble dryer the following day!”

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Posted 6 years ago

“excellent service dishwasher broken came out after 3 working days mended and am very happy.”

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Posted 6 years ago

Smart Cover Insurance is rated 4.3 based on 723 reviews